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  • LE67, Swannington, Leicestershire
    • Permanent
  • 09 Mar 2020

IT Service Desk Analyst 

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

We have an opportunity for an IT Service Desk Analyst to join the Service Desk Team in providing 1st line support based out of our head office in Coalville.

About the role
 

You will respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service.

Elements to the role include:

  • Respond to incidents and service requests related to IT Services in line with SLA’s
  • Log all incoming incidents and service requests according to ITIL processes and local procedures
  • Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow)
  • Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc.
  • Escalating incidents within our Operational Level Agreements to ensure that Service Level Targets are met
  • Reporting incidents to 3rd party suppliers as required and monitoring their response, keeping the Service Desk Manager informed of delays to ensure that the company gets maximum benefits from the contracts in place
  • Monitoring of systems and backup processes and managing the offsite tape storage process
  • User provisioning for Active Directory, Google, Enterprise One IT systems and others as required
  • General IT Administration

What will you bring?

  • Excellent communication skills, able to communicate with the technical and non- technical employees / staff
  • Happy to work on call to deal with any business-critical matters
  • Understanding of IT systems, PC’s and Networks
  • Customer Service Oriented with a good telephone manner
  • Desktop Support (Windows 7 and onwards)
  • Experience using Ghost imaging tools
  • Experience of supporting mobiles tablets/smartphone iOS and Android and the Troubleshooting of network issues, understanding of WAN/LAN technologies
  • Active Directory, creation of users, computer accounts and understanding of the hierarchy, users, groups, ou's etc
  • Experience of setting up network printers and troubleshooting, ideally with follow me printing technology
  • Software installations and troubleshooting
  • ITIL Foundation (desirable)
  • COMPTIA A plus (desirable)
  • Microsoft MTA (Optional)?

What’s on offer?

  • Competitive Salary, bonus and benefits recognizing the contribution you bring
  • Opportunities for Career Progression both at home and abroad
  • An inclusive and safety focused culture with people at the heart of the business

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.


Why join Aggregate Industries?

To be at the heart of construction, we see our people at the forefront of the construction industry, transforming it into a more sustainable future. We employ highly talented, experienced and motivated people from diverse backgrounds. We have industry-leading capability in innovation, enabling us to anticipate and meet the changing needs of our customers. We are committed to developing strong and positive relationships with the communities we live and work in. LafargeHolcim has a global footprint with leadership positions in the vast majority of its markets and a diversified portfolio with a good balance between mature and developing markets positioned in highly populated areas. 

About Aggregate Industries

We’re at the front line of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 270 sites and more than 3,900 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and supply construction materials, export aggregates and offer national road surfacing and contracting services. 

We’re also a proud member of LafargeHolcim, which is the leading global building materials and solutions company with around 90,000 employees in over 80 countries. It holds leading positions in all regions with a balanced portfolio of developing and mature markets.

  • LE67, Swannington, Leicestershire
    • Permanent
  • 09 Mar 2020

IT Service Desk Analyst 

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

We have an opportunity for an IT Service Desk Analyst to join the Service Desk Team in providing 1st line support based out of our head office in Coalville.

About the role
 

You will respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service.

Elements to the role include:

  • Respond to incidents and service requests related to IT Services in line with SLA’s
  • Log all incoming incidents and service requests according to ITIL processes and local procedures
  • Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow)
  • Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc.
  • Escalating incidents within our Operational Level Agreements to ensure that Service Level Targets are met
  • Reporting incidents to 3rd party suppliers as required and monitoring their response, keeping the Service Desk Manager informed of delays to ensure that the company gets maximum benefits from the contracts in place
  • Monitoring of systems and backup processes and managing the offsite tape storage process
  • User provisioning for Active Directory, Google, Enterprise One IT systems and others as required
  • General IT Administration

What will you bring?

  • Excellent communication skills, able to communicate with the technical and non- technical employees / staff
  • Happy to work on call to deal with any business-critical matters
  • Understanding of IT systems, PC’s and Networks
  • Customer Service Oriented with a good telephone manner
  • Desktop Support (Windows 7 and onwards)
  • Experience using Ghost imaging tools
  • Experience of supporting mobiles tablets/smartphone iOS and Android and the Troubleshooting of network issues, understanding of WAN/LAN technologies
  • Active Directory, creation of users, computer accounts and understanding of the hierarchy, users, groups, ou's etc
  • Experience of setting up network printers and troubleshooting, ideally with follow me printing technology
  • Software installations and troubleshooting
  • ITIL Foundation (desirable)
  • COMPTIA A plus (desirable)
  • Microsoft MTA (Optional)?

What’s on offer?

  • Competitive Salary, bonus and benefits recognizing the contribution you bring
  • Opportunities for Career Progression both at home and abroad
  • An inclusive and safety focused culture with people at the heart of the business

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.


Why join Aggregate Industries?

To be at the heart of construction, we see our people at the forefront of the construction industry, transforming it into a more sustainable future. We employ highly talented, experienced and motivated people from diverse backgrounds. We have industry-leading capability in innovation, enabling us to anticipate and meet the changing needs of our customers. We are committed to developing strong and positive relationships with the communities we live and work in. LafargeHolcim has a global footprint with leadership positions in the vast majority of its markets and a diversified portfolio with a good balance between mature and developing markets positioned in highly populated areas. 

About Aggregate Industries

We’re at the front line of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 270 sites and more than 3,900 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and supply construction materials, export aggregates and offer national road surfacing and contracting services. 

We’re also a proud member of LafargeHolcim, which is the leading global building materials and solutions company with around 90,000 employees in over 80 countries. It holds leading positions in all regions with a balanced portfolio of developing and mature markets.

  • M4, Manchester, Greater Manchester
  • £20,000 - £23,000/annum
    • Permanent
  • 09 Mar 2020

ICT Technician

Location: Manchester

Salary is between £20,000 - £23,000 dependent upon experience.

Full driving license and own transport required. Expenses package will be payable.

Our client is looking for a suitable candidate to join their existing ICT Support Team working within Primary Schools ICT in the Manchester & Salford Areas.

The successful ICT Technician will require to complete on-site ICT support to a range of Primary Education facilities on a full-time contract with immediate start.

At least 2 years on site experience and DBS check required.

Main Responsibilities for the ICT Technician:

To ensure the smooth running of the networks and audio/visual systems, ensuring that all faults and problems are quickly rectified, and the networks security is suitable and up-to-date enabling teaching and support staff to operate at optimum efficiency.

To ensure that equipment is maintained and repaired as necessary.

Advising on the development and maintenance of all computer systems ensuring that the current systems answer the needs and operate effectively.

To carry out the installation and configuration of all new computer hardware and software to ensure that it operates to maximum potential.

Keeping abreast of new technology, advising and recommending as required.

Ensure and monitor the fault reporting systems to ensure service delivery meets user demands, taking remedial action as appropriate.

To be aware of all matters relating to health and safety and to implement safe working practices.

Any other duties commensurate with the post.

The ICT Technician will ideally have the following Professional Knowledge & Skills:

Extensive knowledge of Microsoft desktop operating systems, specifically Windows 10, Windows 8.1 and Windows 7, and an awareness of the differences between 32 bit and 64 bit editions. This includes:

Installing and configuring Windows

Hardware drivers and supporting software

Installing applications

User accounts, passwords and profiles

Windows networking

Windows Deployment Services

Working knowledge of Microsoft Office suites, specifically Office 2013 and Office 2016.

Ability to quickly understand unfamiliar applications and support them to a high standard.

Good knowledge of diagnosing and when required fixing faults with computer and audio/visual related hardware. This includes:

PCs/laptops

Monitors

Printers

Scanners

Data projectors

Interactive whiteboards and screens

Speakers

Visualisers

Ability to quickly understand unfamiliar technology in order to support it to a high standard.

Ability to find the solution to faults and problems using all available resources.

Desirable

Good knowledge of Microsoft server operating systems, specifically Server 2016 and Server 2019. This includes:

Active Directory

DHCP

DNS

Shared folders and permissions

Print servers

Centrally managing a network using Group Policy Objects and scripting where necessary. This includes:

Application deployment, including repackaging applications for deployment

Operating system deployment (WDS & MDT)

Understanding of Apple products, including:

iOS and OS X

Managing multiple iPads

Integrating Apple products with a Windows network

Personal Skills

Good time management

Ability to prioritise tasks

Approachable and friendly

Ability to work in a primary school environment

  • M4, Manchester, Greater Manchester
  • £20,000 - £23,000/annum
    • Permanent
  • 09 Mar 2020

ICT Technician

Location: Manchester

Salary is between £20,000 - £23,000 dependent upon experience.

Full driving license and own transport required. Expenses package will be payable.

Our client is looking for a suitable candidate to join their existing ICT Support Team working within Primary Schools ICT in the Manchester & Salford Areas.

The successful ICT Technician will require to complete on-site ICT support to a range of Primary Education facilities on a full-time contract with immediate start.

At least 2 years on site experience and DBS check required.

Main Responsibilities for the ICT Technician:

To ensure the smooth running of the networks and audio/visual systems, ensuring that all faults and problems are quickly rectified, and the networks security is suitable and up-to-date enabling teaching and support staff to operate at optimum efficiency.

To ensure that equipment is maintained and repaired as necessary.

Advising on the development and maintenance of all computer systems ensuring that the current systems answer the needs and operate effectively.

To carry out the installation and configuration of all new computer hardware and software to ensure that it operates to maximum potential.

Keeping abreast of new technology, advising and recommending as required.

Ensure and monitor the fault reporting systems to ensure service delivery meets user demands, taking remedial action as appropriate.

To be aware of all matters relating to health and safety and to implement safe working practices.

Any other duties commensurate with the post.

The ICT Technician will ideally have the following Professional Knowledge & Skills:

Extensive knowledge of Microsoft desktop operating systems, specifically Windows 10, Windows 8.1 and Windows 7, and an awareness of the differences between 32 bit and 64 bit editions. This includes:

Installing and configuring Windows

Hardware drivers and supporting software

Installing applications

User accounts, passwords and profiles

Windows networking

Windows Deployment Services

Working knowledge of Microsoft Office suites, specifically Office 2013 and Office 2016.

Ability to quickly understand unfamiliar applications and support them to a high standard.

Good knowledge of diagnosing and when required fixing faults with computer and audio/visual related hardware. This includes:

PCs/laptops

Monitors

Printers

Scanners

Data projectors

Interactive whiteboards and screens

Speakers

Visualisers

Ability to quickly understand unfamiliar technology in order to support it to a high standard.

Ability to find the solution to faults and problems using all available resources.

Desirable

Good knowledge of Microsoft server operating systems, specifically Server 2016 and Server 2019. This includes:

Active Directory

DHCP

DNS

Shared folders and permissions

Print servers

Centrally managing a network using Group Policy Objects and scripting where necessary. This includes:

Application deployment, including repackaging applications for deployment

Operating system deployment (WDS & MDT)

Understanding of Apple products, including:

iOS and OS X

Managing multiple iPads

Integrating Apple products with a Windows network

Personal Skills

Good time management

Ability to prioritise tasks

Approachable and friendly

Ability to work in a primary school environment

  • North Finchley, Greater London
  • £60,000 - £65,000/annum
    • Permanent
  • 09 Mar 2020

Key Responsibilities

• Design, develop and test companies’ server-side components

• Configure and maintain the project’s development, test and production environments in Azure

• Review and sign-off key technical deliverables to ensure consistency of design and quality across the team

• Develop, maintain and communicate the application architecture, functionality and designs, through presentations, documentation and regular review with the company’s management team

• Manage and resolve any technical issues with server-side applications in a timely manner

• Remain fully abreast of the latest changes in technology, with an emphasis on Azure and anything that will impact our architecture on that platform

• Manage the build process to ensure the reliable and repeatable production of deployable versions of our applications, using best practices such as continuous integration and deployment

• Adhere to the companies programming standards, and participate in their definition and maintenance

• Adhere to the company’s software testing approach using established test environments and defect tracking tools

• Provide input into system documentation, particularly design artefacts, configuration and user help and “how to” guides

• Participate in the Agile/Scrum development process, as implemented by the companies software engineering team

• Represent the company in technical meetings with the company’s investors, customers and prospects

The responsibilities of this role may vary from time to time given the small and dynamic nature of the technology team, but the core requirements are those listed above.

Experience & Qualifications

• Seven or more years’ experience with the development of back-end services and client applications using the Microsoft .NET framework

• In-depth knowledge of designing architectures and establishing environments for developing, building, testing and releasing server-side components to hosted cloud platforms such as Microsoft Azure

• Experience of developing and launching cloud-based Software as a Service (SAAS) products

• Extensive experience of Agile development approaches (e.g. Scrum) for iterative, adaptive product development, continuous integration and regular releases

• Any experience of the development of IP telephony systems would be an advantage, for example integrations with Asterisk, Broadsoft or another IP PBX

Core skills:

• Languages: .NET, C#, F#

• IDEs: Microsoft Visual Studio, Visual Studio Code

• Technologies: JSON, RESTful HTTP APIs

• Platforms: Microsoft Azure (Function Apps, App Services, Service Bus, Cosmos DB, Notification Hubs, Event Hubs, Storage Accounts, Data Factory) • Databases: SQL Server, Azure SQL Database

• Protocols: TCP/IP, SSL, HTTP(s)

• Cloud Computing Services, such as: Realm.io, Twilio, SendGrid, Stripe, GoCardless

• Tools: Postman, Fiddler, Git, SourceTree, Azure DevOps, JIRA • Security and Authentication: OAuth2.x (Auth0)

• Microservices-based architectures, asynchronous messaging patterns

Useful skills:

• MySQL, Angular 2, Javascript, JQuery, Node.js, WebRTC, MySQL

iOS and Android development (Swift, Kotlin, Java), APNS, GCM/FCM

• VoIP, SIP

• XCode, Android Studio

  • North Finchley, Greater London
  • £60,000 - £65,000/annum
    • Permanent
  • 09 Mar 2020

Key Responsibilities

• Design, develop and test companies’ server-side components

• Configure and maintain the project’s development, test and production environments in Azure

• Review and sign-off key technical deliverables to ensure consistency of design and quality across the team

• Develop, maintain and communicate the application architecture, functionality and designs, through presentations, documentation and regular review with the company’s management team

• Manage and resolve any technical issues with server-side applications in a timely manner

• Remain fully abreast of the latest changes in technology, with an emphasis on Azure and anything that will impact our architecture on that platform

• Manage the build process to ensure the reliable and repeatable production of deployable versions of our applications, using best practices such as continuous integration and deployment

• Adhere to the companies programming standards, and participate in their definition and maintenance

• Adhere to the company’s software testing approach using established test environments and defect tracking tools

• Provide input into system documentation, particularly design artefacts, configuration and user help and “how to” guides

• Participate in the Agile/Scrum development process, as implemented by the companies software engineering team

• Represent the company in technical meetings with the company’s investors, customers and prospects

The responsibilities of this role may vary from time to time given the small and dynamic nature of the technology team, but the core requirements are those listed above.

Experience & Qualifications

• Seven or more years’ experience with the development of back-end services and client applications using the Microsoft .NET framework

• In-depth knowledge of designing architectures and establishing environments for developing, building, testing and releasing server-side components to hosted cloud platforms such as Microsoft Azure

• Experience of developing and launching cloud-based Software as a Service (SAAS) products

• Extensive experience of Agile development approaches (e.g. Scrum) for iterative, adaptive product development, continuous integration and regular releases

• Any experience of the development of IP telephony systems would be an advantage, for example integrations with Asterisk, Broadsoft or another IP PBX

Core skills:

• Languages: .NET, C#, F#

• IDEs: Microsoft Visual Studio, Visual Studio Code

• Technologies: JSON, RESTful HTTP APIs

• Platforms: Microsoft Azure (Function Apps, App Services, Service Bus, Cosmos DB, Notification Hubs, Event Hubs, Storage Accounts, Data Factory) • Databases: SQL Server, Azure SQL Database

• Protocols: TCP/IP, SSL, HTTP(s)

• Cloud Computing Services, such as: Realm.io, Twilio, SendGrid, Stripe, GoCardless

• Tools: Postman, Fiddler, Git, SourceTree, Azure DevOps, JIRA • Security and Authentication: OAuth2.x (Auth0)

• Microservices-based architectures, asynchronous messaging patterns

Useful skills:

• MySQL, Angular 2, Javascript, JQuery, Node.js, WebRTC, MySQL

iOS and Android development (Swift, Kotlin, Java), APNS, GCM/FCM

• VoIP, SIP

• XCode, Android Studio

  • Basingstoke
  • £17 - £22/hour
    • Contract
  • 09 Mar 2020
IT Assistant – 6 Months Contract – Basingstoke

IN SCOPE OF IR35 

Essential:-  Higher education in Information Technology. 3 Plus years of information technology experience. Profound IT infrastructure & IT operations experience. Solid ITIL knowledge. MS O365 Suite, Communication & Collaboration tools. Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server. Skills of network topology & IP address management. Demonstrated learning agility both technically as well as processes & applications related.
 
IT Assistant Main Purpose of Position:

The IT Assistant is accountable to manage & support services in all IT Infrastructure & workplace service areas – Service Desk, workplace services, mobility, network, platforms, data centres & security for the client site at UK, Hook.

The IT Assistant supports the service delivery of local, regional & global service providers, ensures services out of the scope of the global service partners & support the Site Service Leader in the IT Service Management - Service Delivery, Service Operation & Service Transition.

The IT Assistant ensures local IT operation & workplace services provided to the site according to the client Enterprise Technology Service standards by partnering with the global TechOps IT service towers & Business IT. They will support the Infrastructure as well as Business IT projects & has a broad understanding of the IT Infrastructure & cloud service landscape.

Key Responsibilities:

  • Establishes, manages & supports IT infrastructure & workplace service provided to the site.
  • Ensures local IT support & IT operations as well as fast & professional problem handling including the management of internal & external service providers
  • Manages & coordinates user on/off-boarding
  • Purchases & manages IT assets & inventories.
  • Controls cost & manages costs according to P2P policies
  • Co-ordinates, plans & supports local IT infrastructure activities & projects
  • Support continuously IT service management improvement
  • Effective business partnering with other Business IT departments to support them in IT infrastructure requirements & implementations.
IT Assistant Experiences & Knowledge

Essential:

  • Higher education in Information Technology
  • Three plus years of information technology experience
  • Profound IT infrastructure & IT operations experience
  • Good knowledge of IT Service Management (ITIL) & process-oriented service structures
  • Good skills of the MS O365 Suite, Communication & Collaboration tools
  • Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server
  • Skills of network topology & IP address management
  • Demonstrated learning agility both technically as well as processes & applications related.
  • Demonstrated ability to proactively identify issues & either resolve or escalate to the appropriate level for resolution
  • Strong problem-solving skills, anticipates & resolves complex problems
  • Experienced in working with local & global service providers as part of an IT matrix organization in multi culture enterprise.
  • Business need & solution oriented
Beneficial / Desired:
  • ITIL Foundation certification
  • Microsoft certified (e.g. MCSA Cloud Platform & Infrastructure)
Travel: 

Role will be between Basingstoke & Hook
 

Candidates must be eligible to work in the UK

 

Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
  • Basingstoke
  • £17 - £22/hour
    • Contract
  • 09 Mar 2020
IT Assistant – 6 Months Contract – Basingstoke

IN SCOPE OF IR35 

Essential:-  Higher education in Information Technology. 3 Plus years of information technology experience. Profound IT infrastructure & IT operations experience. Solid ITIL knowledge. MS O365 Suite, Communication & Collaboration tools. Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server. Skills of network topology & IP address management. Demonstrated learning agility both technically as well as processes & applications related.
 
IT Assistant Main Purpose of Position:

The IT Assistant is accountable to manage & support services in all IT Infrastructure & workplace service areas – Service Desk, workplace services, mobility, network, platforms, data centres & security for the client site at UK, Hook.

The IT Assistant supports the service delivery of local, regional & global service providers, ensures services out of the scope of the global service partners & support the Site Service Leader in the IT Service Management - Service Delivery, Service Operation & Service Transition.

The IT Assistant ensures local IT operation & workplace services provided to the site according to the client Enterprise Technology Service standards by partnering with the global TechOps IT service towers & Business IT. They will support the Infrastructure as well as Business IT projects & has a broad understanding of the IT Infrastructure & cloud service landscape.

Key Responsibilities:

  • Establishes, manages & supports IT infrastructure & workplace service provided to the site.
  • Ensures local IT support & IT operations as well as fast & professional problem handling including the management of internal & external service providers
  • Manages & coordinates user on/off-boarding
  • Purchases & manages IT assets & inventories.
  • Controls cost & manages costs according to P2P policies
  • Co-ordinates, plans & supports local IT infrastructure activities & projects
  • Support continuously IT service management improvement
  • Effective business partnering with other Business IT departments to support them in IT infrastructure requirements & implementations.
IT Assistant Experiences & Knowledge

Essential:

  • Higher education in Information Technology
  • Three plus years of information technology experience
  • Profound IT infrastructure & IT operations experience
  • Good knowledge of IT Service Management (ITIL) & process-oriented service structures
  • Good skills of the MS O365 Suite, Communication & Collaboration tools
  • Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server
  • Skills of network topology & IP address management
  • Demonstrated learning agility both technically as well as processes & applications related.
  • Demonstrated ability to proactively identify issues & either resolve or escalate to the appropriate level for resolution
  • Strong problem-solving skills, anticipates & resolves complex problems
  • Experienced in working with local & global service providers as part of an IT matrix organization in multi culture enterprise.
  • Business need & solution oriented
Beneficial / Desired:
  • ITIL Foundation certification
  • Microsoft certified (e.g. MCSA Cloud Platform & Infrastructure)
Travel: 

Role will be between Basingstoke & Hook
 

Candidates must be eligible to work in the UK

 

Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
  • Guildford, Surrey
  • £24,000/annum
    • Permanent
  • 09 Mar 2020

My client based in the Guildford area are currently looking for a IT Support Technician to join there team.

The successful candidate will primarily work out of our head office in Guildford, Surrey and will also be expected to travel between our offices and working sites on occasion. Reporting directly to the IT Manager, the main responsibility of the role will be handling end-user IT Support but will also provide the opportunity to get involved in some exciting, impactful IT projects. You will join the business, learn about our various systems and how to support them over circa 6 months and become the first port of call for all IT support requests. Throughout this role you’ll be working with cutting-edge systems and technologies and will be enabled to bring in new creative ideas to help shape and influence the use of technology within the business.

Key Accountabilities : 

  • As the IT Support Technician, you will report directly to the IT Manager, working within a team of 2.
  • The main responsibly of the role is to provide technical support to 3 fixed office locations and up to 20 temporary sites across the UK, helping users with hardware and software problems remotely and on-site
  • A driving license and vehicle are essential
  • The role is full-time (08:30-17:00, Mon-Fri, 37.5 hours per week, 1-hour lunch)
  • There will be an occasional requirement for out-of-hours work, all time given back in lieu

Duties & Responsibility's :

  • Supporting a predominately Microsoft network with a mix of Windows 7 and 10 end-user laptops and PCs.
  • Support Android and Apple iOS mobile, tablets and printers.
  • Desktop and Laptop setup, updates, software installation, and maintenance
  • User account creation and permissions assignment
  • Assisting with server support for Windows Server 2019: Active Directory, DNS, DHCP, Print Management, Remote Desktop Services.
  • Assist in support and management of our Office 365 environment for Microsoft Office 2016, Exchange, SharePoint, Skype for Business, and Microsoft Teams
  • To learn and support our various systems and software packages
  • You will have the opportunity to work with the IT Manager on several large and exciting IT projects
  • Full server and network infrastructure refresh at our head office in early 2020.
  • Implementing a Mobile Device Management Solution
  • Implementing a reliable laptop imaging solution
  • Working on our systems and policies in order to acquire Cyber Essentials certification thereby enhancing compliance with GDPR
  • Improving the overall efficiency of the service that IT provides to the business, by making use of automation, systems integration, business intelligence, and AI

Qualifications & Training :

  • A university degree in an IT related course with at least a 2:1 pass mark / or equivalent certification
  • A minimum of 1 years’ experience delivering Windows desktop support
  • A strong knowledge of Microsoft platforms and Operating Systems

If this is a position that you would be interested in then please get your CV and Cover letter through to the office and we will be in touch, if you would like any more details on this great opportunity then please get in touch with LNS in the office.

  • Guildford, Surrey
  • £24,000/annum
    • Permanent
  • 09 Mar 2020

My client based in the Guildford area are currently looking for a IT Support Technician to join there team.

The successful candidate will primarily work out of our head office in Guildford, Surrey and will also be expected to travel between our offices and working sites on occasion. Reporting directly to the IT Manager, the main responsibility of the role will be handling end-user IT Support but will also provide the opportunity to get involved in some exciting, impactful IT projects. You will join the business, learn about our various systems and how to support them over circa 6 months and become the first port of call for all IT support requests. Throughout this role you’ll be working with cutting-edge systems and technologies and will be enabled to bring in new creative ideas to help shape and influence the use of technology within the business.

Key Accountabilities : 

  • As the IT Support Technician, you will report directly to the IT Manager, working within a team of 2.
  • The main responsibly of the role is to provide technical support to 3 fixed office locations and up to 20 temporary sites across the UK, helping users with hardware and software problems remotely and on-site
  • A driving license and vehicle are essential
  • The role is full-time (08:30-17:00, Mon-Fri, 37.5 hours per week, 1-hour lunch)
  • There will be an occasional requirement for out-of-hours work, all time given back in lieu

Duties & Responsibility's :

  • Supporting a predominately Microsoft network with a mix of Windows 7 and 10 end-user laptops and PCs.
  • Support Android and Apple iOS mobile, tablets and printers.
  • Desktop and Laptop setup, updates, software installation, and maintenance
  • User account creation and permissions assignment
  • Assisting with server support for Windows Server 2019: Active Directory, DNS, DHCP, Print Management, Remote Desktop Services.
  • Assist in support and management of our Office 365 environment for Microsoft Office 2016, Exchange, SharePoint, Skype for Business, and Microsoft Teams
  • To learn and support our various systems and software packages
  • You will have the opportunity to work with the IT Manager on several large and exciting IT projects
  • Full server and network infrastructure refresh at our head office in early 2020.
  • Implementing a Mobile Device Management Solution
  • Implementing a reliable laptop imaging solution
  • Working on our systems and policies in order to acquire Cyber Essentials certification thereby enhancing compliance with GDPR
  • Improving the overall efficiency of the service that IT provides to the business, by making use of automation, systems integration, business intelligence, and AI

Qualifications & Training :

  • A university degree in an IT related course with at least a 2:1 pass mark / or equivalent certification
  • A minimum of 1 years’ experience delivering Windows desktop support
  • A strong knowledge of Microsoft platforms and Operating Systems

If this is a position that you would be interested in then please get your CV and Cover letter through to the office and we will be in touch, if you would like any more details on this great opportunity then please get in touch with LNS in the office.