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Service Desk Analyst
  • Loughborough
  • Competitive salary
    • Permanent
  • 09 Mar 2020
Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company.

Are you ready for the challenge?

What are we all about?
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.

About you:
You are the type of person who is happy to help customers in such a way as to build their skills, increase their efficiency and enhance their enjoyment of using the systems you support. You must be a highly organised and disciplined person with a passion for Information Technology.

A passion for providing exceptional customer service is a must and the personal drive to deliver service that exceeds the expectation of the end user through a positive, well organised and structured work ethic.

The right candidate will be provided with all the support necessary to succeed in this role and to develop within Access UK Ltd. This role would suit a Graduate looking for their first opportunity in Information Technology with fantastic career progression opportunities.

Day-to-day, you will:
• Provide 1st line support via our Service Desk system for a wide range of external and internal applications, Operating Systems, virtual environments and hardware and achieve team SLA's
• Acting as the 1st point of contact in delivering the best possible support to our customers and internal user base
• To log, update and manage all calls via the IT call logging system
• Incident categorisation, prioritisation and escalation of Service Desk incidents and requests
• To take ownership of problems and be proactive when dealing with all issues.
• Provide basic maintenance and break-fix solutions of internal systems within SLA's
• To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents
• To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents
• Communication with all areas of the business including -
- Service notifications and service failure updates
- User training and how to' information and guidance

Your Skills and Experiences likely include:
• Previous experience of working in a busy Service Desk environment
• Excellent customer service skills
• ITIL Foundation V3 or V4 certification (desirable)
• CompTIA A+ qualification (desirable)
• Understanding of mobile telephony and smart devices
• Understanding of Active Directory (desirable)
• Experience of working to defined service levels
• Support knowledge of Windows Win 7/10/iOS Operating Systems
• Support knowledge of Microsoft Office 365 desirable)
• A keen desire to learning new skills and developing a career in IT
• Flexibility is required with some out of hours work

What does Access offer you?
We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:
• A Competitive Salary
• Giving Back/Charity days
• Quarterly Socials
• 6 weeks Sabbaticals (after 6 years of service)
• The Access Group Big Break: our all-expenses paid holiday to Spain

Service Desk Analyst
  • Loughborough
  • Competitive salary
    • Permanent
  • 09 Mar 2020
Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company.

Are you ready for the challenge?

What are we all about?
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.

About you:
You are the type of person who is happy to help customers in such a way as to build their skills, increase their efficiency and enhance their enjoyment of using the systems you support. You must be a highly organised and disciplined person with a passion for Information Technology.

A passion for providing exceptional customer service is a must and the personal drive to deliver service that exceeds the expectation of the end user through a positive, well organised and structured work ethic.

The right candidate will be provided with all the support necessary to succeed in this role and to develop within Access UK Ltd. This role would suit a Graduate looking for their first opportunity in Information Technology with fantastic career progression opportunities.

Day-to-day, you will:
• Provide 1st line support via our Service Desk system for a wide range of external and internal applications, Operating Systems, virtual environments and hardware and achieve team SLA's
• Acting as the 1st point of contact in delivering the best possible support to our customers and internal user base
• To log, update and manage all calls via the IT call logging system
• Incident categorisation, prioritisation and escalation of Service Desk incidents and requests
• To take ownership of problems and be proactive when dealing with all issues.
• Provide basic maintenance and break-fix solutions of internal systems within SLA's
• To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents
• To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents
• Communication with all areas of the business including -
- Service notifications and service failure updates
- User training and how to' information and guidance

Your Skills and Experiences likely include:
• Previous experience of working in a busy Service Desk environment
• Excellent customer service skills
• ITIL Foundation V3 or V4 certification (desirable)
• CompTIA A+ qualification (desirable)
• Understanding of mobile telephony and smart devices
• Understanding of Active Directory (desirable)
• Experience of working to defined service levels
• Support knowledge of Windows Win 7/10/iOS Operating Systems
• Support knowledge of Microsoft Office 365 desirable)
• A keen desire to learning new skills and developing a career in IT
• Flexibility is required with some out of hours work

What does Access offer you?
We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:
• A Competitive Salary
• Giving Back/Charity days
• Quarterly Socials
• 6 weeks Sabbaticals (after 6 years of service)
• The Access Group Big Break: our all-expenses paid holiday to Spain

IT Technician
  • Plymouth
  • £21,000 - £23,000 per annum, inc benefits
    • Permanent
  • 09 Mar 2020

My client is looking for a Group IT Technician with strong Windows Operating Systems support skills and previous multi-site helpdesk experience to ensure the safe and continued operation of all systems within the company. Specifically hardware, software, DMS, email and all other systems. The successful candidate will have previous experience providing support to users on Windows Software and Hardware issues including maintenance and support of PCs, laptops, printers and other peripherals. The Technician will work on Windows Server and Desktop support, TCP/IP networks, user and systems support as well as other technologies supporting around 90 users across the region.

Skills Required

  • You must have previous experience of IT Support on Windows Operating Systems up to version 10 running various versions of Microsoft Office including Office 365.
  • Excellent customer service and communication skills
  • Desktop and Laptop support skills (hardware and software)
  • A strong knowledge of Active Directory and ideally knowledge of Exchange, SharePoint. Small Business Server knowledge also advantageous.
  • Proven TCP/IP Network troubleshooting and connectivity skills, ideally including VPNs, wireless connectivity, WAN/LAN technologies, structured cabling etc.
  • IP telephony support experience (Mitel) would be desirable
  • Experience of Apple iOS devices (configure and troubleshoot)
  • Knowledge of data protection and new GDPR legislation also highly desirable
  • Clean driving licence

IT Technician
  • Plymouth
  • £21,000 - £23,000 per annum, inc benefits
    • Permanent
  • 09 Mar 2020

My client is looking for a Group IT Technician with strong Windows Operating Systems support skills and previous multi-site helpdesk experience to ensure the safe and continued operation of all systems within the company. Specifically hardware, software, DMS, email and all other systems. The successful candidate will have previous experience providing support to users on Windows Software and Hardware issues including maintenance and support of PCs, laptops, printers and other peripherals. The Technician will work on Windows Server and Desktop support, TCP/IP networks, user and systems support as well as other technologies supporting around 90 users across the region.

Skills Required

  • You must have previous experience of IT Support on Windows Operating Systems up to version 10 running various versions of Microsoft Office including Office 365.
  • Excellent customer service and communication skills
  • Desktop and Laptop support skills (hardware and software)
  • A strong knowledge of Active Directory and ideally knowledge of Exchange, SharePoint. Small Business Server knowledge also advantageous.
  • Proven TCP/IP Network troubleshooting and connectivity skills, ideally including VPNs, wireless connectivity, WAN/LAN technologies, structured cabling etc.
  • IP telephony support experience (Mitel) would be desirable
  • Experience of Apple iOS devices (configure and troubleshoot)
  • Knowledge of data protection and new GDPR legislation also highly desirable
  • Clean driving licence

IT Technician
  • Plymouth
  • £21,000 - £23,000 per annum, inc benefits
    • Permanent
  • 09 Mar 2020

My client is looking for a Group IT Technician with strong Windows Operating Systems support skills and previous multi-site helpdesk experience to ensure the safe and continued operation of all systems within the company. Specifically hardware, software, DMS, email and all other systems. The successful candidate will have previous experience providing support to users on Windows Software and Hardware issues including maintenance and support of PCs, laptops, printers and other peripherals. The Technician will work on Windows Server and Desktop support, TCP/IP networks, user and systems support as well as other technologies supporting around 90 users across the region.

Skills Required

  • You must have previous experience of IT Support on Windows Operating Systems up to version 10 running various versions of Microsoft Office including Office 365.
  • Excellent customer service and communication skills
  • Desktop and Laptop support skills (hardware and software)
  • A strong knowledge of Active Directory and ideally knowledge of Exchange, SharePoint. Small Business Server knowledge also advantageous.
  • Proven TCP/IP Network troubleshooting and connectivity skills, ideally including VPNs, wireless connectivity, WAN/LAN technologies, structured cabling etc.
  • IP telephony support experience (Mitel) would be desirable
  • Experience of Apple iOS devices (configure and troubleshoot)
  • Knowledge of data protection and new GDPR legislation also highly desirable
  • Clean driving licence

IT Technician
  • Plymouth
  • £21,000 - £23,000 per annum, inc benefits
    • Permanent
  • 09 Mar 2020

My client is looking for a Group IT Technician with strong Windows Operating Systems support skills and previous multi-site helpdesk experience to ensure the safe and continued operation of all systems within the company. Specifically hardware, software, DMS, email and all other systems. The successful candidate will have previous experience providing support to users on Windows Software and Hardware issues including maintenance and support of PCs, laptops, printers and other peripherals. The Technician will work on Windows Server and Desktop support, TCP/IP networks, user and systems support as well as other technologies supporting around 90 users across the region.

Skills Required

  • You must have previous experience of IT Support on Windows Operating Systems up to version 10 running various versions of Microsoft Office including Office 365.
  • Excellent customer service and communication skills
  • Desktop and Laptop support skills (hardware and software)
  • A strong knowledge of Active Directory and ideally knowledge of Exchange, SharePoint. Small Business Server knowledge also advantageous.
  • Proven TCP/IP Network troubleshooting and connectivity skills, ideally including VPNs, wireless connectivity, WAN/LAN technologies, structured cabling etc.
  • IP telephony support experience (Mitel) would be desirable
  • Experience of Apple iOS devices (configure and troubleshoot)
  • Knowledge of data protection and new GDPR legislation also highly desirable
  • Clean driving licence

Junior Front End Developer
  • London
  • £25,000 per annum
    • Permanent
  • 09 Mar 2020

Looking for Developer graduate jobs in London, and want to work for one of the most innovative and exciting mobile publishing platforms in the UK? Apply to this Junior Front End Developer graduate job today!

Company profile

In this Junior Front End Developer graduate job, you will be joining an exciting software house nestled in the heart of Central London. The company's cutting-edge technology has already won them an array of high-profile clients, including the biggest names in publishing, retail and media - such as Conde Nast, The Economist, Warner Bros and Evening Standard. As they continue to make their mark on the world of mobile, they are now looking for a motivated, dynamic junior developer to join their team.

Job description

In this Junior Front End Developer job, you will be using your JavaScript, HTML & CSS skills, working closely with the lead Front End Developer to create beautiful templates and layouts for the company's products. You will be using a range of development skills, with focus on JS frameworks like Vue.js & React.js, to develop not only web but app designs too. You'll need to have some experience developing in modern front end frameworks as you'll be juggling a real range of tasks and taking on a lot of responsibility from the very start!

Key responsibilities

In this Front End Developer graduate job, your responsibilities will include:

  • Working to create bespoke templates and layouts for our clients flagship products, designed for apps on iOS, Android and Web
  • Writing neat, efficient and testable code
  • Taking part in sprint planning meetings and daily stand-ups
  • Working closely with the wider development team including the back-end and app developers
  • Managing clients support requests such as emailing, debugging and fixing
  • Working to extend their authoring services which are based on WordPress

Job requirements

  • Degree educated, ideally within Computer Science or equivalent
  • At least 1 year's commercial experience in front end development is ideal
  • Some experience working with JavaScript frameworks - Vue.js / React.js would be desirable
  • A keen eye for design won't go amiss
  • Someone who can juggle tasks and manage in a fast-paced environment
  • Strong communication skills, both written and verbal

Benefits of the job

  • A great starting salary of £25,000 with a discretionary £3k bonus to book!
  • A fun and social company - 2pm Friday finish during summer!
  • Annual training budget to ensure you can attend conferences and training
  • A casual company experience with no dress code
  • Central offices in Kings Cross!

Looking for graduate developer roles in London? If you're an analytically minded graduate with previous front end development experience, apply to this Junior Front End Developer graduate role today!

Discover more graduate IT, Software and Engineering jobs in London and the UK.

EE-IND

Junior Front End Developer
  • London
  • £25,000 per annum
    • Permanent
  • 09 Mar 2020

Looking for Developer graduate jobs in London, and want to work for one of the most innovative and exciting mobile publishing platforms in the UK? Apply to this Junior Front End Developer graduate job today!

Company profile

In this Junior Front End Developer graduate job, you will be joining an exciting software house nestled in the heart of Central London. The company's cutting-edge technology has already won them an array of high-profile clients, including the biggest names in publishing, retail and media - such as Conde Nast, The Economist, Warner Bros and Evening Standard. As they continue to make their mark on the world of mobile, they are now looking for a motivated, dynamic junior developer to join their team.

Job description

In this Junior Front End Developer job, you will be using your JavaScript, HTML & CSS skills, working closely with the lead Front End Developer to create beautiful templates and layouts for the company's products. You will be using a range of development skills, with focus on JS frameworks like Vue.js & React.js, to develop not only web but app designs too. You'll need to have some experience developing in modern front end frameworks as you'll be juggling a real range of tasks and taking on a lot of responsibility from the very start!

Key responsibilities

In this Front End Developer graduate job, your responsibilities will include:

  • Working to create bespoke templates and layouts for our clients flagship products, designed for apps on iOS, Android and Web
  • Writing neat, efficient and testable code
  • Taking part in sprint planning meetings and daily stand-ups
  • Working closely with the wider development team including the back-end and app developers
  • Managing clients support requests such as emailing, debugging and fixing
  • Working to extend their authoring services which are based on WordPress

Job requirements

  • Degree educated, ideally within Computer Science or equivalent
  • At least 1 year's commercial experience in front end development is ideal
  • Some experience working with JavaScript frameworks - Vue.js / React.js would be desirable
  • A keen eye for design won't go amiss
  • Someone who can juggle tasks and manage in a fast-paced environment
  • Strong communication skills, both written and verbal

Benefits of the job

  • A great starting salary of £25,000 with a discretionary £3k bonus to book!
  • A fun and social company - 2pm Friday finish during summer!
  • Annual training budget to ensure you can attend conferences and training
  • A casual company experience with no dress code
  • Central offices in Kings Cross!

Looking for graduate developer roles in London? If you're an analytically minded graduate with previous front end development experience, apply to this Junior Front End Developer graduate role today!

Discover more graduate IT, Software and Engineering jobs in London and the UK.

EE-IND

Site Engineers x 3 - West London
  • West London
  • £26,000 per annum
    • Permanent
  • 09 Mar 2020

Global Technology Company requires 3 x Site Engineers - Chiswick - London W4

Monday - Friday 0900hrs - 1730hrs

Salary £26k + excellent package

Knowledge, Skills and Experience

  • Minimum 2 years of experience in End User Support or similar support role
  • Able to display strong customer service skills both in person and remotely
  • ITIL foundation qualification is a benefit
  • Understanding of basic network fundamentals
  • Strong understanding of Microsoft Windows and Office environments
  • Understanding of MAC OS and Design support environment beneficial
  • Understanding of mobility environments (particularly iOS)
  • Overall strong interpersonal skills and a general affinity for Technology
  • Formal training courses in Microsoft beneficial
  • Previous experience in floor walking support or tech bar setting beneficial

Site Engineers x 3 - West London
  • West London
  • £26,000 per annum
    • Permanent
  • 09 Mar 2020

Global Technology Company requires 3 x Site Engineers - Chiswick - London W4

Monday - Friday 0900hrs - 1730hrs

Salary £26k + excellent package

Knowledge, Skills and Experience

  • Minimum 2 years of experience in End User Support or similar support role
  • Able to display strong customer service skills both in person and remotely
  • ITIL foundation qualification is a benefit
  • Understanding of basic network fundamentals
  • Strong understanding of Microsoft Windows and Office environments
  • Understanding of MAC OS and Design support environment beneficial
  • Understanding of mobility environments (particularly iOS)
  • Overall strong interpersonal skills and a general affinity for Technology
  • Formal training courses in Microsoft beneficial
  • Previous experience in floor walking support or tech bar setting beneficial