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  • Glasgow, Scotland, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
See job description for details

Team Profile

The Enterprise Command Center (ECC) is a high-performing globally distributed team that plays a mission critical role in Incident Management, Problem Management, Change Management and Major Events Planning. The ECC creates value by providing command, control and communication for significant Firm-wide technology/cyber-security incidents. The ECC drives adoption of best practices through our focus on stability, and improving operational transparency across the technology organization.

Role Profile

This position is for a Major Incident and Service Delivery Manager, located in Glasgow.

The role is an opportunity to primarily manage major and severe business impacting technical incidents, predominantly involving large scale infrastructure issues, by coordinating real-time service restoration and actively managing risk. As a member of our pro-active, pragmatic, and energetic team, you are in the unique position to interact with people and teams globally, across all levels of the Firm, and influence decisions that have a direct impact on operational stability.

A typical day would be to provide team coverage from 07:30 to 17:30 on a 9 hour shift basis, in addition to a rotational holiday/weekend on call. You would partner with the REST of the team to manage technical remediation calls and the assessment of impact to the business, ensuring that all participating teams are focused on impact remediation and providing timely incident communications to relevant stakeholders. The position requires thinking on ones feet during high pressure situations, organizational and situational awareness, sound judgement and a strong analytical ability.

The role will also involve advising and consulting on processes related to Incident Management, Problem Management and Change Management, as well as the delivery of the other ITSM services. Following any significant incidents, team members will undertake post incident reviews, and follow up with the necessary stakeholders to review lessons learned and drive change that will bring additional stability to the Firm.

Outside of the role there are opportunities for educational, training and communication programs in technology, building relationships across IT, and numerous opportunities to exemplify the Firm’s 4 core values.



Qualifications:


  • Skills Required


    • Communicate exceptionally in complex situations, in both verbal and written form, to all levels of the organization

    • Crisis management skills:

      • Ability to rapidly absorb and understand complex technical situations under pressure

      • Ability to facilitate conversations with large groups of remote people

      • Ability to maintain calm during stressful situations

      • Ability to translate technical incidents into business terms

      • Enthusiasm to learn new technologies, make new contacts and influence the way IT operates

      • Multiple years’ experience in actively leading major incident calls with technical Subject Matter Experts

      • ECC Major Incident Managers are expected to act as a catalyst to accelerate an incident response striving to reduce the duration and severity of business impact

      • The candidate needs to be more than just someone who sends communication notifications and opens conference calls. They need to play an active part throughout the duration of an incident response


    • Excellent organizational skills, with the ability to manage multiple tasks simultaneously

    • Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution

    • Understanding and experience of the technology used in a large infrastructure environment is required (i.e. Linux, Networking, Servers, Databases, Web Infrastructure, Storage, Cyber)

    • An understanding of data center infrastructure (i.e. Power, Cooling, Racking) would be advantageous

    • ITIL V3 Foundation Certificate in IT Service Management.


    Company Profile

    Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s 55,000 employees, located in 1,200 offices across 43 countries, serve clients including corporations, governments and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, a strong team ethic and giving back to our communities. Morgan Stanley provides a superior foundation for building a professional career - a place for people to learn, achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

    Division & Department Profile

    The mission of the Global Technology division is to provide a highly reliable and commercial technology platform, which supports the Firm’s strategy, delivered by an innovative, world-class team of professionals. The department, Quality Assurance & Production Management (QAPM), provides global Production Management and Quality Assurance services for Institutional Securities and Support Services applications. Consolidated support functions include Plant Management/Engineering, Capacity Management, and Grid Management. Complementing these direct support activities are cross divisional QA services, which include QA Environment Management, QA Tooling and Data Masking. The division supports the evolution of technology platform and tools, manages and maintains our production plant, and ensures the implementation and adherence to proper operational controls to manage risk.

  • Glasgow, Scotland, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
See job description for details

Team Profile

The Enterprise Command Center (ECC) is a high-performing globally distributed team that plays a mission critical role in Incident Management, Problem Management, Change Management and Major Events Planning. The ECC creates value by providing command, control and communication for significant Firm-wide technology/cyber-security incidents. The ECC drives adoption of best practices through our focus on stability, and improving operational transparency across the technology organization.

Role Profile

This position is for a Major Incident and Service Delivery Manager, located in Glasgow.

The role is an opportunity to primarily manage major and severe business impacting technical incidents, predominantly involving large scale infrastructure issues, by coordinating real-time service restoration and actively managing risk. As a member of our pro-active, pragmatic, and energetic team, you are in the unique position to interact with people and teams globally, across all levels of the Firm, and influence decisions that have a direct impact on operational stability.

A typical day would be to provide team coverage from 07:30 to 17:30 on a 9 hour shift basis, in addition to a rotational holiday/weekend on call. You would partner with the REST of the team to manage technical remediation calls and the assessment of impact to the business, ensuring that all participating teams are focused on impact remediation and providing timely incident communications to relevant stakeholders. The position requires thinking on ones feet during high pressure situations, organizational and situational awareness, sound judgement and a strong analytical ability.

The role will also involve advising and consulting on processes related to Incident Management, Problem Management and Change Management, as well as the delivery of the other ITSM services. Following any significant incidents, team members will undertake post incident reviews, and follow up with the necessary stakeholders to review lessons learned and drive change that will bring additional stability to the Firm.

Outside of the role there are opportunities for educational, training and communication programs in technology, building relationships across IT, and numerous opportunities to exemplify the Firm’s 4 core values.



Qualifications:


  • Skills Required


    • Communicate exceptionally in complex situations, in both verbal and written form, to all levels of the organization

    • Crisis management skills:

      • Ability to rapidly absorb and understand complex technical situations under pressure

      • Ability to facilitate conversations with large groups of remote people

      • Ability to maintain calm during stressful situations

      • Ability to translate technical incidents into business terms

      • Enthusiasm to learn new technologies, make new contacts and influence the way IT operates

      • Multiple years’ experience in actively leading major incident calls with technical Subject Matter Experts

      • ECC Major Incident Managers are expected to act as a catalyst to accelerate an incident response striving to reduce the duration and severity of business impact

      • The candidate needs to be more than just someone who sends communication notifications and opens conference calls. They need to play an active part throughout the duration of an incident response


    • Excellent organizational skills, with the ability to manage multiple tasks simultaneously

    • Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution

    • Understanding and experience of the technology used in a large infrastructure environment is required (i.e. Linux, Networking, Servers, Databases, Web Infrastructure, Storage, Cyber)

    • An understanding of data center infrastructure (i.e. Power, Cooling, Racking) would be advantageous

    • ITIL V3 Foundation Certificate in IT Service Management.


    Company Profile

    Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s 55,000 employees, located in 1,200 offices across 43 countries, serve clients including corporations, governments and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, a strong team ethic and giving back to our communities. Morgan Stanley provides a superior foundation for building a professional career - a place for people to learn, achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

    Division & Department Profile

    The mission of the Global Technology division is to provide a highly reliable and commercial technology platform, which supports the Firm’s strategy, delivered by an innovative, world-class team of professionals. The department, Quality Assurance & Production Management (QAPM), provides global Production Management and Quality Assurance services for Institutional Securities and Support Services applications. Consolidated support functions include Plant Management/Engineering, Capacity Management, and Grid Management. Complementing these direct support activities are cross divisional QA services, which include QA Environment Management, QA Tooling and Data Masking. The division supports the evolution of technology platform and tools, manages and maintains our production plant, and ensures the implementation and adherence to proper operational controls to manage risk.

  • Reigate, Surrey
  • £65000 - £75000 per annum + bonus + benefits
    • Permanent
  • 10 Mar 2020

Technical Support Engineer (Windows IIS SQL Active Directory SOAP REST). Are you a customer focused technologist seeking a varied role with excellent career progression?

You could be joining a global FinTech within Insurance Risk. As a Technical Support Engineer you will split your time between support and consultancy; you will be responsible for planning, configuring, installing and rolling-out advanced web based systems that run on the Microsoft platform and providing 2nd / 3rd line support ensuring that high-level technical consultancy is provided to a mercilessly quality conscious client base.

You'll build strong client relationships partnering with them through the full project lifecycle and be the primary point of contact. Responsibilities will encompass project management of large multi-dimensional projects; onsite and remote installation, configuration and support of enterprise software; training clients on installation, running technical workshops and architecting bespoke solutions. You'll become a product expert and provide pre-sales support to professional services consultants and sales teams including managing the RFI / RFP responses.

You will be based in Reigate in modern, open plan offices within a five minute walk of the station; there's a smart casual dress code and a good work / life balance. Travel to client sites is required, usually within London and South East but with opportunities for global travel every six months if desired.

Requirements:

*Experience in a technical client facing role
*Strong communication and presentation skills with the ability to understand, explain and develop complex IT architectures and produce clear, concise documentation
*Strong analytical and technical problem solving skills with a logical mindset and meticulous attention to detail
*A deep understanding of many of the technologies underpinning their solutions: Windows IIS; MS SQL; Active Directory; Window Server; SOAP/REST Web Services; COM; .Net; WCF
*Ability to work fairly autonomously
*Willingness to travel and ability to work throughout the EU without restriction

As a Technical Support Engineer you will earn a competitive salary (to £75k) plus bonus, 25 days holiday (with the option to buy 5 more, plus your birthday off!) and benefits including up to 10% contributory pension, medical and dental care.

Apply now or call to find out more about this Technical Support Engineer / Manager (Windows IIS SQL Active Directory SOAP REST) opportunity.

REF: BB/14134/H/KS/100320_1583858927

  • Reigate, Surrey
  • £65000 - £75000 per annum + bonus + benefits
    • Permanent
  • 10 Mar 2020

Technical Support Engineer (Windows IIS SQL Active Directory SOAP REST). Are you a customer focused technologist seeking a varied role with excellent career progression?

You could be joining a global FinTech within Insurance Risk. As a Technical Support Engineer you will split your time between support and consultancy; you will be responsible for planning, configuring, installing and rolling-out advanced web based systems that run on the Microsoft platform and providing 2nd / 3rd line support ensuring that high-level technical consultancy is provided to a mercilessly quality conscious client base.

You'll build strong client relationships partnering with them through the full project lifecycle and be the primary point of contact. Responsibilities will encompass project management of large multi-dimensional projects; onsite and remote installation, configuration and support of enterprise software; training clients on installation, running technical workshops and architecting bespoke solutions. You'll become a product expert and provide pre-sales support to professional services consultants and sales teams including managing the RFI / RFP responses.

You will be based in Reigate in modern, open plan offices within a five minute walk of the station; there's a smart casual dress code and a good work / life balance. Travel to client sites is required, usually within London and South East but with opportunities for global travel every six months if desired.

Requirements:

*Experience in a technical client facing role
*Strong communication and presentation skills with the ability to understand, explain and develop complex IT architectures and produce clear, concise documentation
*Strong analytical and technical problem solving skills with a logical mindset and meticulous attention to detail
*A deep understanding of many of the technologies underpinning their solutions: Windows IIS; MS SQL; Active Directory; Window Server; SOAP/REST Web Services; COM; .Net; WCF
*Ability to work fairly autonomously
*Willingness to travel and ability to work throughout the EU without restriction

As a Technical Support Engineer you will earn a competitive salary (to £75k) plus bonus, 25 days holiday (with the option to buy 5 more, plus your birthday off!) and benefits including up to 10% contributory pension, medical and dental care.

Apply now or call to find out more about this Technical Support Engineer / Manager (Windows IIS SQL Active Directory SOAP REST) opportunity.

REF: BB/14134/H/KS/100320_1583858927

  • London, England
  • £75000 - £100000 per annum + bonus + benefits
    • Permanent
  • 10 Mar 2020

Java Developer / Backend Software Engineer (Java Spring microservices). Would you like to work on complex data centric systems? You'll could be joining a dynamic, global FinTech. As a Java Developer you'll be collaborating with highly talented colleagues in an Agile Squad environment, problem solving and working with a modern technology stack including Java, Spring, microservices, Kafka, RabbitMQ and MongoDB.

You'll be joining a friendly team environment with casual dress code, continual learning opportunities and flexible working, including the ability to work from home part of the week.

Requirements:
*Strong core Java experience including Spring
*Experience of working with microservices, REST and NoSQL (MongoDB ideally)
*Experience with message queues e.g. Kafka, RabbitMQ
*Good working knowledge with unit testing tools like Jest, Cucumber, JUnit, Groovy, Spock
*Familiar with CI/CD; Blue/Green deploys; AppCentre; CloudBees; Jenkins
*Collaborative with good communication skills

As a Java Developer / Software Engineer you will earn a competitive salary (to £100k) plus bonus and benefits.

Apply now or call to find out more about this Java Developer / Software Engineer (Java Spring microservices MongoDB Kafka) opportunity.

REF: BB/15028/A/KS/100320_1583842899

  • London, England
  • £75000 - £100000 per annum + bonus + benefits
    • Permanent
  • 10 Mar 2020

Java Developer / Backend Software Engineer (Java Spring microservices). Would you like to work on complex data centric systems? You'll could be joining a dynamic, global FinTech. As a Java Developer you'll be collaborating with highly talented colleagues in an Agile Squad environment, problem solving and working with a modern technology stack including Java, Spring, microservices, Kafka, RabbitMQ and MongoDB.

You'll be joining a friendly team environment with casual dress code, continual learning opportunities and flexible working, including the ability to work from home part of the week.

Requirements:
*Strong core Java experience including Spring
*Experience of working with microservices, REST and NoSQL (MongoDB ideally)
*Experience with message queues e.g. Kafka, RabbitMQ
*Good working knowledge with unit testing tools like Jest, Cucumber, JUnit, Groovy, Spock
*Familiar with CI/CD; Blue/Green deploys; AppCentre; CloudBees; Jenkins
*Collaborative with good communication skills

As a Java Developer / Software Engineer you will earn a competitive salary (to £100k) plus bonus and benefits.

Apply now or call to find out more about this Java Developer / Software Engineer (Java Spring microservices MongoDB Kafka) opportunity.

REF: BB/15028/A/KS/100320_1583842899

  • Guildford, Surrey
  • £50000 - £65000 per annum + benefits
    • Permanent
  • 10 Mar 2020

C# Software Developer / Back End Engineer (C# .Net). Key partner to the financial services / trading space is seeking a positive, capable C# Software Developer to join their accomplished development team. This is an ideal opportunity for someone looking to expand their technical knowledge in a market-leading company and work on a variety of exciting projects.

As a C# Software Developer, you'll play an integral role in advancing the product roadmap and shaping the organisation's broader strategic vision. You'll have the opportunity to collaborate with high achieving development teams across the company, identifying relevant use cases to improve and extend the core application. You'll provide key support across the back end, scaling cloud environments using containers, .NET Core and microservices.

There's a strong pipeline of projects, including developing NLP functionality, using OCR confidence metrics, handling data reconciliation using MapReduce or working with RESTful APIs to connect to an enterprise digital backbone to the introduction of Machine Learning and Artificial Intelligence - your work will be diverse, technical, and highly rewarding.

Requirements:
*You have a degree (BSc / MSc / PhD 2.1 or above) in a STEM subject discipline
*You have experience of software development using the .NET Framework
*You have experience using OCR / MapReduce / REST / Docker
*You have a good knowledge of Excel / Access (to support users to transfer skills on core platform)
*You have evidence of taking responsibility for solutions design, from specification through to implementation and deployment
*You're a passionate technologist, keen to keep pace with emerging technologies and able to translate complex technical information to a variety of audiences
*Desirable: experience with AI / Machine Learning

As a C# Software Developer you'll earn a highly competitive salary (to £65k) plus a comprehensive benefits package. You'll be based at offices modern offices in Guildford.

If you're interested in this C# Software Developer / Back End Engineer (C# .Net) role, apply now or call today to find out more.

REF: BB/14940/D/JR/100320_1583842664

  • Guildford, Surrey
  • £50000 - £65000 per annum + benefits
    • Permanent
  • 10 Mar 2020

C# Software Developer / Back End Engineer (C# .Net). Key partner to the financial services / trading space is seeking a positive, capable C# Software Developer to join their accomplished development team. This is an ideal opportunity for someone looking to expand their technical knowledge in a market-leading company and work on a variety of exciting projects.

As a C# Software Developer, you'll play an integral role in advancing the product roadmap and shaping the organisation's broader strategic vision. You'll have the opportunity to collaborate with high achieving development teams across the company, identifying relevant use cases to improve and extend the core application. You'll provide key support across the back end, scaling cloud environments using containers, .NET Core and microservices.

There's a strong pipeline of projects, including developing NLP functionality, using OCR confidence metrics, handling data reconciliation using MapReduce or working with RESTful APIs to connect to an enterprise digital backbone to the introduction of Machine Learning and Artificial Intelligence - your work will be diverse, technical, and highly rewarding.

Requirements:
*You have a degree (BSc / MSc / PhD 2.1 or above) in a STEM subject discipline
*You have experience of software development using the .NET Framework
*You have experience using OCR / MapReduce / REST / Docker
*You have a good knowledge of Excel / Access (to support users to transfer skills on core platform)
*You have evidence of taking responsibility for solutions design, from specification through to implementation and deployment
*You're a passionate technologist, keen to keep pace with emerging technologies and able to translate complex technical information to a variety of audiences
*Desirable: experience with AI / Machine Learning

As a C# Software Developer you'll earn a highly competitive salary (to £65k) plus a comprehensive benefits package. You'll be based at offices modern offices in Guildford.

If you're interested in this C# Software Developer / Back End Engineer (C# .Net) role, apply now or call today to find out more.

REF: BB/14940/D/JR/100320_1583842664

  • London, England
  • £65000 - £75000 per annum + bonus + benefits
    • Permanent
  • 10 Mar 2020

Java Developer / Software Engineer (Java 11 Spring REST API TDD). Would you like to work on complex and interesting systems using the latest technology within a diverse, supportive environment whilst enjoying perks such as flexible working, training and an amazing office environment?

You could be joining a global games software house. As a Java Developer you will an Agile Scrum team responsible for the payments side of the business; they build APIs that can handle thousands of requests per second in a reliable and performant way. You'll join the team as they embark on a Greenfield project to re-architect major parts of the stack away from monoliths and towards containerised microservices. You'll be working with a modern tech stack (although you don't need experience with it all) including; Java 11/12, SpringBoot, Kafka, Docker, Kubernetes, React and Google Cloud Platform. There's a whole host of other projects in the pipeline, you'll be continually challenged and learning as part of a collaborative technology driven team.

Requirements:
*Strong Java development experience, Java 8 onwards
*Experience with modern enterprise frameworks e.g. Spring / SpringBoot
*REST and RESTful API design
*Experience within a microservices / DevOps environment (Docker, Kubernetes)
*TDD / BDD experience
*Collaborative with good communication skills

As a Java Developer you will earn a competitive salary (to £75k) plus bonus and benefits package.

Apply now or call to find out more about this Java Developer / Software Engineer opportunity.

REF: BB/14854/B/KS/100320_1583829242

  • London, England
  • £65000 - £75000 per annum + bonus + benefits
    • Permanent
  • 10 Mar 2020

Java Developer / Software Engineer (Java 11 Spring REST API TDD). Would you like to work on complex and interesting systems using the latest technology within a diverse, supportive environment whilst enjoying perks such as flexible working, training and an amazing office environment?

You could be joining a global games software house. As a Java Developer you will an Agile Scrum team responsible for the payments side of the business; they build APIs that can handle thousands of requests per second in a reliable and performant way. You'll join the team as they embark on a Greenfield project to re-architect major parts of the stack away from monoliths and towards containerised microservices. You'll be working with a modern tech stack (although you don't need experience with it all) including; Java 11/12, SpringBoot, Kafka, Docker, Kubernetes, React and Google Cloud Platform. There's a whole host of other projects in the pipeline, you'll be continually challenged and learning as part of a collaborative technology driven team.

Requirements:
*Strong Java development experience, Java 8 onwards
*Experience with modern enterprise frameworks e.g. Spring / SpringBoot
*REST and RESTful API design
*Experience within a microservices / DevOps environment (Docker, Kubernetes)
*TDD / BDD experience
*Collaborative with good communication skills

As a Java Developer you will earn a competitive salary (to £75k) plus bonus and benefits package.

Apply now or call to find out more about this Java Developer / Software Engineer opportunity.

REF: BB/14854/B/KS/100320_1583829242