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  • Southsea
  • £19,000 - £23,000 per annum
    • Permanent
  • 10 Mar 2020

Service Desk Analyst- (1st Line)

Location: Portsmouth

Salary: £19,000 - £23,000

Summary

This role will be working with a highly established IT Services company specialising in Infrastructure technology and services including IT lifecycle management, Managed Services, and Consulting & Project Services. Working within a dedicated team across a 24/7 shift pattern you will be responsible for providing 1st Line Support covering critical systems for our diverse range of customers across; Telecoms, Retail, Media and Financial Services. The Service Desk Analyst (1st Line) vacancy has become available due to organic growth. The ideal candidate will be either a graduate with service desk experience or a proven Service Desk Analyst looking for a role that will offer career progression, training and development opportunities.

You will work on a pattern of 4days Work followed by 4days REST. Each Work period is comprised of 12hour shifts covering either Day or Night. The assignment of shift type will rotate to ensure equal distribution across the year.

Responsibilities:

  • Manage incoming service calls/mails/Alerts and make appropriate routing decisions
  • First point of contact for customer incidents reported by phone, e-mail or by remote monitoring tools.
  • Proactively drive tickets and workflow and assertively chase any tickets languishing in queues
  • Monitor SLAs, escalate (and where possible help expedite) any threatened SLA breaches
  • Complete service desk tasks and administration as defined by the business
  • Establish and maintain effective working relationships with customer contacts, colleagues and management taking task guidance from the Service Desk Team Leader.

Essential:

  • Experience working on a L1 IT helpdesk/ service desk.
  • Ability to work on your own initiative and learn new skills
  • Positive and enthusiastic team player
  • Excellent communication/ customer service skills and experience

Desirable

  • General understanding of IT Infrastructure, Data, Voice, Security, and Systems
  • Knowledge of Microsoft Office and Microsoft Operating Systems
  • Full driving license
  • ITIL experience/Certification
  • A degree in IT and/or IT qualifications.
  • Southsea
  • £19,000 - £23,000 per annum
    • Permanent
  • 10 Mar 2020

Service Desk Analyst- (1st Line)

Location: Portsmouth

Salary: £19,000 - £23,000

Summary

This role will be working with a highly established IT Services company specialising in Infrastructure technology and services including IT lifecycle management, Managed Services, and Consulting & Project Services. Working within a dedicated team across a 24/7 shift pattern you will be responsible for providing 1st Line Support covering critical systems for our diverse range of customers across; Telecoms, Retail, Media and Financial Services. The Service Desk Analyst (1st Line) vacancy has become available due to organic growth. The ideal candidate will be either a graduate with service desk experience or a proven Service Desk Analyst looking for a role that will offer career progression, training and development opportunities.

You will work on a pattern of 4days Work followed by 4days REST. Each Work period is comprised of 12hour shifts covering either Day or Night. The assignment of shift type will rotate to ensure equal distribution across the year.

Responsibilities:

  • Manage incoming service calls/mails/Alerts and make appropriate routing decisions
  • First point of contact for customer incidents reported by phone, e-mail or by remote monitoring tools.
  • Proactively drive tickets and workflow and assertively chase any tickets languishing in queues
  • Monitor SLAs, escalate (and where possible help expedite) any threatened SLA breaches
  • Complete service desk tasks and administration as defined by the business
  • Establish and maintain effective working relationships with customer contacts, colleagues and management taking task guidance from the Service Desk Team Leader.

Essential:

  • Experience working on a L1 IT helpdesk/ service desk.
  • Ability to work on your own initiative and learn new skills
  • Positive and enthusiastic team player
  • Excellent communication/ customer service skills and experience

Desirable

  • General understanding of IT Infrastructure, Data, Voice, Security, and Systems
  • Knowledge of Microsoft Office and Microsoft Operating Systems
  • Full driving license
  • ITIL experience/Certification
  • A degree in IT and/or IT qualifications.
  • London, England, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Senior Manager/Manager, Test Automation Architect, Consulting, London
Your opportunity

Are you looking to use your extensive development and testing skills to shape the future of automation? This role will offer you the opportunity to design and implement robust test automation frameworks for top tier clients who are leaders in their respective fields. As an authority in Test Automation, you will also advise and guide c-suite clients on best practices that will enable them increase speed to market and embed quality.

Business Operations

Want to work with the latest technologies, as part of a team helping international organisations transform their core business capabilities? Whether you’re working with on-premise systems, Cloud technology, or custom-developed solutions (to name just a few), your expertise will help clients deliver continuous improvement and innovation, from initial design right through to implementation and optimization.

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.



Your role

You will continually explore and look for better ways of accelerating testing and increasing quality through automation. As an architect, you will be responsible for gathering automation requirements, defining the approach and securing stakeholder buy-in. You will also code the framework and coach junior Software Development Engineers in Test (SDETs) to develop tests and expand the framework where appropriate.

Responsibilities will include:

  • Advising clients and delivery teams on Test Automation and quality matters
  • Selecting and articulating the best industry standard automation tool for a given situation
  • Designing and Implementing automation frameworks aligned with business objectives
  • Architecting Continuous Delivery pipelines to automate quality assured code from commit to production
  • Defining best practices and coding standards
  • Managing diverse teams within an inclusive team culture where people are recognised for their contribution
  • Mentoring junior members of the team and performing code reviews
  • Supporting the development of client bids and presentations of proposals
  • Contributing to Deloitte’s thought leadership in Testing
  • Building and developing long term trusted relationships with senior stakeholders across our client portfolio

Your work, your choice

At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:

Your home office will be London, but this client-facing role provides lots of opportunity for travel in the UK and overseas.

Work pattern:

This is a permanent contract opportunity. Although, our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Your professional experience

Essential
  • A passion for new technology and a desire to continually learn and grow as a quality engineer
  • Hands-on development experience in one or more of the following languages: Java, C#, Python, JavaScript
  • Experience in defining and implementing automation frameworks that cover at least three of the following applications: API, web, mobile, console and desktop applications
  • Deep understanding of DevOps processes facilitating Continuous Integration/Continuous Delivery pipelines
  • Working knowledge of modern architecture patterns e.g., microservices, containerisation, their suitability, complexities and alternatives
  • Strong stakeholder management experience
  • People management skills and experience in leading technical teams
  • Strong written, verbal and presentation skills

Desirable
  • Experience with the following tools: Selenium, Appium, REST Assured, SOAP UI, Serenity, SpecFlow, Cucumber, Jenkins, CircleCI, TeamCity, Docker, Kubernetes, Terraform, JMeter, Gattling
  • Evidence of contributions to open source community
  • Full stack development experience
  • Java or C# certification
  • A proven track record in a top tier consulting organization

Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte
Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways . We are proud to have earnt a Top 10 place on the 2018 list of Top 30 Employers for Working Families for the eighth consecutive year, and to have been listed in The Times Top 50 Employers for Women for each of the last four years.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.

WPFULL; RTWPROG SLCONS BABSOP

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 174611

  • London, England, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Senior Manager/Manager, Test Automation Architect, Consulting, London
Your opportunity

Are you looking to use your extensive development and testing skills to shape the future of automation? This role will offer you the opportunity to design and implement robust test automation frameworks for top tier clients who are leaders in their respective fields. As an authority in Test Automation, you will also advise and guide c-suite clients on best practices that will enable them increase speed to market and embed quality.

Business Operations

Want to work with the latest technologies, as part of a team helping international organisations transform their core business capabilities? Whether you’re working with on-premise systems, Cloud technology, or custom-developed solutions (to name just a few), your expertise will help clients deliver continuous improvement and innovation, from initial design right through to implementation and optimization.

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.



Your role

You will continually explore and look for better ways of accelerating testing and increasing quality through automation. As an architect, you will be responsible for gathering automation requirements, defining the approach and securing stakeholder buy-in. You will also code the framework and coach junior Software Development Engineers in Test (SDETs) to develop tests and expand the framework where appropriate.

Responsibilities will include:

  • Advising clients and delivery teams on Test Automation and quality matters
  • Selecting and articulating the best industry standard automation tool for a given situation
  • Designing and Implementing automation frameworks aligned with business objectives
  • Architecting Continuous Delivery pipelines to automate quality assured code from commit to production
  • Defining best practices and coding standards
  • Managing diverse teams within an inclusive team culture where people are recognised for their contribution
  • Mentoring junior members of the team and performing code reviews
  • Supporting the development of client bids and presentations of proposals
  • Contributing to Deloitte’s thought leadership in Testing
  • Building and developing long term trusted relationships with senior stakeholders across our client portfolio

Your work, your choice

At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:

Your home office will be London, but this client-facing role provides lots of opportunity for travel in the UK and overseas.

Work pattern:

This is a permanent contract opportunity. Although, our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Your professional experience

Essential
  • A passion for new technology and a desire to continually learn and grow as a quality engineer
  • Hands-on development experience in one or more of the following languages: Java, C#, Python, JavaScript
  • Experience in defining and implementing automation frameworks that cover at least three of the following applications: API, web, mobile, console and desktop applications
  • Deep understanding of DevOps processes facilitating Continuous Integration/Continuous Delivery pipelines
  • Working knowledge of modern architecture patterns e.g., microservices, containerisation, their suitability, complexities and alternatives
  • Strong stakeholder management experience
  • People management skills and experience in leading technical teams
  • Strong written, verbal and presentation skills

Desirable
  • Experience with the following tools: Selenium, Appium, REST Assured, SOAP UI, Serenity, SpecFlow, Cucumber, Jenkins, CircleCI, TeamCity, Docker, Kubernetes, Terraform, JMeter, Gattling
  • Evidence of contributions to open source community
  • Full stack development experience
  • Java or C# certification
  • A proven track record in a top tier consulting organization

Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte
Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways . We are proud to have earnt a Top 10 place on the 2018 list of Top 30 Employers for Working Families for the eighth consecutive year, and to have been listed in The Times Top 50 Employers for Women for each of the last four years.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.

WPFULL; RTWPROG SLCONS BABSOP

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 174611

  • London, England, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Consultant, Contact Center Technology Transformation, Cloud Infrastructure & Engineering, Business Operations, London & Regions
Your opportunity
Do you want to transform customer experience at some of the biggest companies in the world?

As a world leader in business and technology transformation, we help our client deliver the real transformation that underpins outstanding customer service. At Deloitte you will help design and implement next generation contact centre services for our client that will make a real impact. If you are excited by the challenge of delivering some of the most complex and challenging customer experience transformation programmes, then read on.

Business Operations
Want to work with the latest technologies, as part of a team helping international organisations transform their core business capabilities? Whether you’re working with on-premise systems, Cloud technology, or custom-developed solutions (to name just a few), your expertise will help clients deliver continuous improvement and innovation, from initial design right through to implementation and optimisation.
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role
You will have a pivotal role in implementing transformational contact center technologies and help customers driving modernization of the operations and customer experience leveraging cloud based contact centre technologies including the Amazon Connect services.

Depending on your experience and skills, your responsibilities will include one or more of the following:
  • Architecting and building large-scale contact center solutions, which integrate smoothly in cloud and hybrid operating models.
  • Advising on competing solution and product choices aligned to the key business requirements.
  • Maintaining domain knowledge and expertise in contact center best practices leveraging cloud based solutions and methodologies.
  • Build relationship with client’s technical leaders and demonstrate deep understanding of customer service methodologies and best practices for a service organisation focusing on contact centers and contact center key metrics
  • Lead discussions with business and technical audiences on customer experience journeys and transformation of their front office processes.
  • Deliver working prototype solutions, POCs that make the best use of Amazon Connect, AWS AI, and the AWS cloud services â€" using near/off shore teams as appropriate.
  • Assist in positioning potential technology options and the underlying business case
Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:
UK based, with likely regular travel to London and other parts of the UK as part of this client-facing role.

Work pattern:
The role can be performed on a full-time or part-time basis.

Your professional experience
Your background will include experience in one or more of the following areas:
  • Ability to demonstrate how cloud contact centre technologies can be leveraged to drive enhancements in business process and performance, support broader digital transformation and underpin improvements in customer experience
  • Experience in integrating cloud contact centre products with the broader enterprise infrastructure and communication technologies
  • Proven knowledge of Contact Center technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording, etc.
  • Experience designing and building integrations across WFM, CRM, Unified Communications, and voice services.
  • Experience with Amazon Connect and the breadth of functionality offered, including how that compares with other leading cloud contact centre technologies
  • Experience with AWS technologies such as AWS Lambda, Amazon Lex, DynamoDB, S3, Sagemaker etc and how they may be leverage alongside Amazon Connect to enhance contact centre performance
  • Experience with modern Web technologies including React and Node.js as well as REST API design on modern web stacks such as Node.js or Python
  • Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.
What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:
  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.
Ref. RTWPROG
WPFULL SLCONS BABSOP CFTECH

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 175040

  • London, England, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Consultant, Contact Center Technology Transformation, Cloud Infrastructure & Engineering, Business Operations, London & Regions
Your opportunity
Do you want to transform customer experience at some of the biggest companies in the world?

As a world leader in business and technology transformation, we help our client deliver the real transformation that underpins outstanding customer service. At Deloitte you will help design and implement next generation contact centre services for our client that will make a real impact. If you are excited by the challenge of delivering some of the most complex and challenging customer experience transformation programmes, then read on.

Business Operations
Want to work with the latest technologies, as part of a team helping international organisations transform their core business capabilities? Whether you’re working with on-premise systems, Cloud technology, or custom-developed solutions (to name just a few), your expertise will help clients deliver continuous improvement and innovation, from initial design right through to implementation and optimisation.
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role
You will have a pivotal role in implementing transformational contact center technologies and help customers driving modernization of the operations and customer experience leveraging cloud based contact centre technologies including the Amazon Connect services.

Depending on your experience and skills, your responsibilities will include one or more of the following:
  • Architecting and building large-scale contact center solutions, which integrate smoothly in cloud and hybrid operating models.
  • Advising on competing solution and product choices aligned to the key business requirements.
  • Maintaining domain knowledge and expertise in contact center best practices leveraging cloud based solutions and methodologies.
  • Build relationship with client’s technical leaders and demonstrate deep understanding of customer service methodologies and best practices for a service organisation focusing on contact centers and contact center key metrics
  • Lead discussions with business and technical audiences on customer experience journeys and transformation of their front office processes.
  • Deliver working prototype solutions, POCs that make the best use of Amazon Connect, AWS AI, and the AWS cloud services â€" using near/off shore teams as appropriate.
  • Assist in positioning potential technology options and the underlying business case
Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:
UK based, with likely regular travel to London and other parts of the UK as part of this client-facing role.

Work pattern:
The role can be performed on a full-time or part-time basis.

Your professional experience
Your background will include experience in one or more of the following areas:
  • Ability to demonstrate how cloud contact centre technologies can be leveraged to drive enhancements in business process and performance, support broader digital transformation and underpin improvements in customer experience
  • Experience in integrating cloud contact centre products with the broader enterprise infrastructure and communication technologies
  • Proven knowledge of Contact Center technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording, etc.
  • Experience designing and building integrations across WFM, CRM, Unified Communications, and voice services.
  • Experience with Amazon Connect and the breadth of functionality offered, including how that compares with other leading cloud contact centre technologies
  • Experience with AWS technologies such as AWS Lambda, Amazon Lex, DynamoDB, S3, Sagemaker etc and how they may be leverage alongside Amazon Connect to enhance contact centre performance
  • Experience with modern Web technologies including React and Node.js as well as REST API design on modern web stacks such as Node.js or Python
  • Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.
What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:
  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.
Ref. RTWPROG
WPFULL SLCONS BABSOP CFTECH

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 175040

  • Belfast, Northern Ireland, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Senior Consultant, Cloud Integration and API Strategy, Cloud Engineering, Consulting, Belfast
Your opportunity
Our vibrant, award-winning Cloud Integration and API Strategy team is looking for integration architects, developers and evangelists across all experience levels, industries, and sectors, to join us in solving our clients’ most complex problems, initiating and accelerating their Digital and Cloud technology journeys.

Our community of integration practitioners sits within the Deloitte UK Consulting practice, which is set to become a £1bn business by 2020. Our Cloud Integration and API Strategy team is integral in achieving this ambition through business development and the delivery of exceptional client work. Our team are responsible for assisting our global clients in answering their most challenging problems: how can integration enable and accelerate business and IT transformation; how to structure your organisation for success; how to deliver effectively and at scale; how do we select and design the best technology to enable business growth; how do we architect the integration platform and services to enable a complex, global business?

You would be working as part of market-leading team which has been awarded Global Partner of the Year by MuleSoft (2015, 2016, 2017, 2019), Dell Boomi (2018) and Google Cloud Platform (2018, 2019).

Business Operations
Want to work with the latest technologies, as part of a team helping international organisations transform their core business capabilities? Whether you’re working with on-premise systems, Cloud technology, or custom-developed solutions (to name just a few), your expertise will help clients deliver continuous improvement and innovation, from initial design right through to implementation and optimization.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Your role
Your role will be to advise on and deliver solutions to our clients’ integration challenges, as well as to support internal and external business development.

Your responsibilities will include the following:
  • Helping our clients navigate the end to end journey for integration, including:
    • Defining and delivering an Integration Strategy and Operating Model that aligns to and underpins business, technology and/or digital strategies
    • Developing the Business Case for investment in integration
    • Selecting the right products and services for a solution
    • Standing up the team
    • Architecting and delivering the platform
  • Understanding the leading integration technologies and the key integration challenges being faced by our clients
  • Providing an authoritative point of view on how integration influences and enables emerging technology trends, for example recent perspectives include points of view on Next Generation Telco, Cloud, the Internet of Things, Connected Cars, and the Future of Retail
  • Growing our relationship, experience, practice and maintaining our position as market leaders with key integration vendors such as MuleSoft, Dell Boomi, Apigee, AWS, Azure and Google Cloud Platform
  • Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:
Your home office will be Belfast, but this client-facing role provides lots of opportunity for travel in the UK and overseas.

Work pattern:
This is a permanent full time role, however our team members work a variety of agile working patterns.

Your professional experience
  • Between three to eight years working within IT
  • Worked in integration-related roles either acting as a team member or leading teams
  • Proven technical problem-solving skills and ability to communicate complex technical subjects effectively to a business audience
  • Hands-on experience of using one or more leading integration products
  • Knowledge of key integration challenges, patterns, market drivers and trends
  • Understanding of emerging and innovative integration technologies (for example iPaaS, REST APIs) and how to shape IT strategy and delivery in order to leverage those technologies
  • Keen interest in technology and how this can be applied to solve business challenges
  • Ability to travel to client locations (Note: We will sponsor your visa to work in the UK and occasional client travels aboard)

Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.
WPFULL SLCONS BABSOP CFTECH

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 176096

  • Belfast, Northern Ireland, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Senior Consultant, Cloud Integration and API Strategy, Cloud Engineering, Consulting, Belfast
Your opportunity
Our vibrant, award-winning Cloud Integration and API Strategy team is looking for integration architects, developers and evangelists across all experience levels, industries, and sectors, to join us in solving our clients’ most complex problems, initiating and accelerating their Digital and Cloud technology journeys.

Our community of integration practitioners sits within the Deloitte UK Consulting practice, which is set to become a £1bn business by 2020. Our Cloud Integration and API Strategy team is integral in achieving this ambition through business development and the delivery of exceptional client work. Our team are responsible for assisting our global clients in answering their most challenging problems: how can integration enable and accelerate business and IT transformation; how to structure your organisation for success; how to deliver effectively and at scale; how do we select and design the best technology to enable business growth; how do we architect the integration platform and services to enable a complex, global business?

You would be working as part of market-leading team which has been awarded Global Partner of the Year by MuleSoft (2015, 2016, 2017, 2019), Dell Boomi (2018) and Google Cloud Platform (2018, 2019).

Business Operations
Want to work with the latest technologies, as part of a team helping international organisations transform their core business capabilities? Whether you’re working with on-premise systems, Cloud technology, or custom-developed solutions (to name just a few), your expertise will help clients deliver continuous improvement and innovation, from initial design right through to implementation and optimization.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Your role
Your role will be to advise on and deliver solutions to our clients’ integration challenges, as well as to support internal and external business development.

Your responsibilities will include the following:
  • Helping our clients navigate the end to end journey for integration, including:
    • Defining and delivering an Integration Strategy and Operating Model that aligns to and underpins business, technology and/or digital strategies
    • Developing the Business Case for investment in integration
    • Selecting the right products and services for a solution
    • Standing up the team
    • Architecting and delivering the platform
  • Understanding the leading integration technologies and the key integration challenges being faced by our clients
  • Providing an authoritative point of view on how integration influences and enables emerging technology trends, for example recent perspectives include points of view on Next Generation Telco, Cloud, the Internet of Things, Connected Cars, and the Future of Retail
  • Growing our relationship, experience, practice and maintaining our position as market leaders with key integration vendors such as MuleSoft, Dell Boomi, Apigee, AWS, Azure and Google Cloud Platform
  • Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:
Your home office will be Belfast, but this client-facing role provides lots of opportunity for travel in the UK and overseas.

Work pattern:
This is a permanent full time role, however our team members work a variety of agile working patterns.

Your professional experience
  • Between three to eight years working within IT
  • Worked in integration-related roles either acting as a team member or leading teams
  • Proven technical problem-solving skills and ability to communicate complex technical subjects effectively to a business audience
  • Hands-on experience of using one or more leading integration products
  • Knowledge of key integration challenges, patterns, market drivers and trends
  • Understanding of emerging and innovative integration technologies (for example iPaaS, REST APIs) and how to shape IT strategy and delivery in order to leverage those technologies
  • Keen interest in technology and how this can be applied to solve business challenges
  • Ability to travel to client locations (Note: We will sponsor your visa to work in the UK and occasional client travels aboard)

Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.
WPFULL SLCONS BABSOP CFTECH

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 176096

  • Glasgow, Scotland, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Software Engineer - Java/Angular
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda

As a member of our Software Engineering Group you will dive head-first into creating innovative solutions that advance businesses and careers. You'll join an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. You'll be tasked with keeping the team and other key stakeholders up to speed on the progress of what's being developed. Coming in with an understanding of the importance of end-to-end software development-such as Agile frameworks-is key. And best of all, you'll be working with and sharing ideas, information and innovation with our global team of technologists from all over the world.

This role requires a wide variety of strengths and capabilities, including:
  • Understanding of architecture and design across all systems
  • Working proficiency in developmental toolsets
  • Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
  • Proficiency in one or more general purpose programming languages
  • Understanding of software skills such as business analysis, development, maintenance and software improvement
  • This developer role shall be part of a team working on the strategic buildup of the future state reference data technology platform for the various lines of businesses. Candidates will be expected to possess and demonstrate solid experience with SDLC lifecycle, Agile, Java and RDBMS/SQL database skills
Technical Skills:
  • Experience in Core Java, J2EE frameworks
  • Strong fundamentals in data structures, caching, multithreading, messaging and asynchronous communication
  • Strong knowledge of Internet technologies including REST and/or Web Services/SOA
  • Strong knowledge of RDBMS/SQL (Esp. Oracle, PLSQL)
  • Java Frameworks (Spring, Hibernate); JMS, Junit, Test driven development.
  • Must be comfortable with industry standard build/Development tools including: Maven, Ant, Jenkins, Eclipse, IntelliJ
  • Continuous Integration and automated deployment experience for multi-branched, multi-module projects.
  • HTML5/ JavaScript frameworks like Angular JS and related build technologies a plus
  • Familiarity with Linux and knowledge of command line
  • Strong analytical mind and approach to problem solving
  • Git / Subversion source control
  • No-SQL DB experience a plus
  • Cloud computing and micro services experience a plus
  • Ability to provide developer support for Production issues
  • Knowledge of Agile and experience in Scrum essential
  • A strong team player with good communication skills, self-learner focused on quality and delivery
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

  • Glasgow, Scotland, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Software Engineer - Java/Angular
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda

As a member of our Software Engineering Group you will dive head-first into creating innovative solutions that advance businesses and careers. You'll join an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. You'll be tasked with keeping the team and other key stakeholders up to speed on the progress of what's being developed. Coming in with an understanding of the importance of end-to-end software development-such as Agile frameworks-is key. And best of all, you'll be working with and sharing ideas, information and innovation with our global team of technologists from all over the world.

This role requires a wide variety of strengths and capabilities, including:
  • Understanding of architecture and design across all systems
  • Working proficiency in developmental toolsets
  • Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
  • Proficiency in one or more general purpose programming languages
  • Understanding of software skills such as business analysis, development, maintenance and software improvement
  • This developer role shall be part of a team working on the strategic buildup of the future state reference data technology platform for the various lines of businesses. Candidates will be expected to possess and demonstrate solid experience with SDLC lifecycle, Agile, Java and RDBMS/SQL database skills
Technical Skills:
  • Experience in Core Java, J2EE frameworks
  • Strong fundamentals in data structures, caching, multithreading, messaging and asynchronous communication
  • Strong knowledge of Internet technologies including REST and/or Web Services/SOA
  • Strong knowledge of RDBMS/SQL (Esp. Oracle, PLSQL)
  • Java Frameworks (Spring, Hibernate); JMS, Junit, Test driven development.
  • Must be comfortable with industry standard build/Development tools including: Maven, Ant, Jenkins, Eclipse, IntelliJ
  • Continuous Integration and automated deployment experience for multi-branched, multi-module projects.
  • HTML5/ JavaScript frameworks like Angular JS and related build technologies a plus
  • Familiarity with Linux and knowledge of command line
  • Strong analytical mind and approach to problem solving
  • Git / Subversion source control
  • No-SQL DB experience a plus
  • Cloud computing and micro services experience a plus
  • Ability to provide developer support for Production issues
  • Knowledge of Agile and experience in Scrum essential
  • A strong team player with good communication skills, self-learner focused on quality and delivery
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.