Context and purpose of role

PwC is engaged in a very large global transformation programme involving the implementation of several SaaS solutions (Workday, Salesforce, Oracle, Google) across its network of member firms. As part of this programme a master data management service called Organisational Reference Data (ORD) has been launched to master local territory data that is used throughout these systems.

This role will support providers of data to (territories) and consuming systems of the ORD service. The holder will be responsible for conducting input data checks on ORD submitted by territories, track and report issues/incidents and maintain access to ORD as requested. He/she will analyse change requests from across the network and liaise between territories and the service’s development team. In addition, this role will support the implementation team for new releases of the ORD service by gathering global requirements, creating detailed design documents, collaborating with the development team and conducting UAT testing.

Key responsibilities/duties

• Effectively communicate with various stakeholders from across PwC globally (see Key Stakeholders section below).

• Support onboarding of territories and ORD go-lives.

• Manage system access including review and approval/denial of access requests to various environments e.g. Staging, Production.

• Monitor data submissions made by territories and assist with upload errors.

• Check for data quality issues such as duplicate records, records with incomplete information and records not conforming with the prescribed syntax.

• Manage defects to ensure system issues are resolved efficiently and effectively.

• Manage incidents and requests via the global ticketing tool (ServiceNow)

• Create change requests for bug fixes via VSTS and effectively communicate with the development team.

• Develop detailed design documents, collaborate with the ORD system’s development team and conduct UAT for new system releases.

• Document operational processes and policies.

• Maintain content on the relevant PwC global intranet (Spark) sites.

Education and awareness

• Bachelor’s degree in Engineering / Computer Science / Information Systems or related fields (preferred).

• Knowledge of SQL.

• Understanding of MDM processes, tools, architecture, data quality, data integration, data modeling and mapping.

• Understanding of incident management and SLA tracking and monitoring.

• Understanding of problem management and change management.

Work experience

• Experience in data analysis and data quality using SQL and Excel.

• Experience with developing detailed design documents/technical specification (e.g. source to target documentation)

• Experience using technology platforms such as Visual Studio Team Services (VSTS), SFTP tools, Service Now.

• Experience of managing and publishing documentation and communications using Google Apps (preferred).

• Experience with dashboard reporting and Power BI (preferred)

• Experience with data modeling tools such as Enterprise Architecture Sparx

• Experience with MS SQL Server, metadata management pools, and SharePoint is a plus.

Skills

• Ability to partner with a cross-functional team, executive leadership, subject matter experts and data stewards to contribute to an overarching, holistic service management process.

• Ability to work with all territories and communicate information about the services to stakeholders across the PwC network.

• Ability to diagnose and resolve technical issues.

• Ability to propose sensible solutions to problems.

• Strong documentation management skills, analytical skills and ability to understand existing business processes.

• Strong communication skills and the ability to translate complex technical scenarios into a language understandable by non technical stakeholders.

• Able to multitask and adept at working in a fast paced work environment across remote teams.

• Excellent attention to detail and accuracy

Key stakeholders

• ORD Operational Lead

• Territory Data Stewards

• ORD project team developing new functionality / capability

• Global Controlled Vocabulary Service Manager

• People Master Data Management Service team

• PwC IT Global Service Desk

• PwC IT service managers

• PwC IT Development Team

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity