Support Manager - Technology Services Support Manager - Technology Services: 1900025990
Location: London
Salary: Competitive
Application period: Friday, 14/02/20 - Friday, 13/03/20

The Role Responsibilities

Technology power's Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders, improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.
You will be joining a technology support team spread across multiple geographies, primarily supporting MTS (Money Transfer System) which is implemented in the US, European markets and Japan, as well as global Swift Messaging systems that support the banks entire Swift messaging. The role will demand in depth knowledge in MTS, he ability to work within 24x7 global support team, knowledge sharing and eagerness to learn.

• SME for MTS (Money Transfer System) to provide all-lines (1st-3rd) BAU support to the Cash business
• Change coordination and implementation. Adhere to Change Control and Fault Reporting Procedures
• Participate in BCP/DR exercise
• Performance/stability reviews/improvementt incident management
• Problem Management and Root Cause Analysis
• Put forward ideas to improve automation and efficiency and take ownership through to implementation
• Drive Delivery teams to provide fit-for-purpose solutions as required
• Work closely with SD/Database/Network /Infrastructure teams to improve platform service offering
• Work out-of-hours/weekends as required
• Travel when required

Our Ideal Candidate

• University Diploma or degree preferred but not essential
• Banking/Finance Industry experience essential
• Excellent communication, both written and verbally
• Should have been in application support for a minimum of 5-6 years and experience to support payment systems is added advantage
• Strong technical skills on Unix, MQ, Oracle, WebServices and Java
• Knowledge of monitoring & job scheduling tools like ITRS, BMC & Control-M
• Knowledge of Swift messaging systems an advantage
• Knowledge of the MTS/ ACE / Pelican / Prognosis a strong advantage
• Able to self-manage with strong collaboration skills and able to interact effectively with others
• Ability to work under pressure, multi-task and deliver
• Ability to resolve incidents and manage problems
• Team player

We are looking for candidates that align to our culture and values, which are an important part of who we are and what we stand for as an organisation. To be considered as a candidate, you will be required to complete a Culture Fit Assessment - this is an online assessment of your alignment and behavioral fit to our culture. The test takes approximately 30 minutes to completes and is mandatory. After your application you will get the link to the test to your mailbox. Should you not complete this assessment, you will be considered as not meeting the requirement of the role.

Support Manager - Technology Services Support Manager - Technology Services: 1900025990
Location: London
Salary: Competitive
Application period: Friday, 14/02/20 - Friday, 13/03/20

The Role Responsibilities

Technology power's Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders, improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.
You will be joining a technology support team spread across multiple geographies, primarily supporting MTS (Money Transfer System) which is implemented in the US, European markets and Japan, as well as global Swift Messaging systems that support the banks entire Swift messaging. The role will demand in depth knowledge in MTS, he ability to work within 24x7 global support team, knowledge sharing and eagerness to learn.

• SME for MTS (Money Transfer System) to provide all-lines (1st-3rd) BAU support to the Cash business
• Change coordination and implementation. Adhere to Change Control and Fault Reporting Procedures
• Participate in BCP/DR exercise
• Performance/stability reviews/improvementt incident management
• Problem Management and Root Cause Analysis
• Put forward ideas to improve automation and efficiency and take ownership through to implementation
• Drive Delivery teams to provide fit-for-purpose solutions as required
• Work closely with SD/Database/Network /Infrastructure teams to improve platform service offering
• Work out-of-hours/weekends as required
• Travel when required

Our Ideal Candidate

• University Diploma or degree preferred but not essential
• Banking/Finance Industry experience essential
• Excellent communication, both written and verbally
• Should have been in application support for a minimum of 5-6 years and experience to support payment systems is added advantage
• Strong technical skills on Unix, MQ, Oracle, WebServices and Java
• Knowledge of monitoring & job scheduling tools like ITRS, BMC & Control-M
• Knowledge of Swift messaging systems an advantage
• Knowledge of the MTS/ ACE / Pelican / Prognosis a strong advantage
• Able to self-manage with strong collaboration skills and able to interact effectively with others
• Ability to work under pressure, multi-task and deliver
• Ability to resolve incidents and manage problems
• Team player

We are looking for candidates that align to our culture and values, which are an important part of who we are and what we stand for as an organisation. To be considered as a candidate, you will be required to complete a Culture Fit Assessment - this is an online assessment of your alignment and behavioral fit to our culture. The test takes approximately 30 minutes to completes and is mandatory. After your application you will get the link to the test to your mailbox. Should you not complete this assessment, you will be considered as not meeting the requirement of the role.

SRE - Site Reliability Engineer - VP As a SiteReliability Engineer (SRE) you will help build a meaningful engineeringdiscipline, combining software and systems to develop creative engineeringsolutions to operations problems. Much of our support and software developmentfocuses on optimizing existing systems, building infrastructure and reducingwork through automation. You?ll join a team of curious problem solvers with adiverse set of perspectives who are thinking big and taking risks. In thisenvironment you?ll take the lead on relevant projects, supported by anorganization that provides the support and mentorship you need to learn andgrow. As an SRE you?ll be focused on running better production applications andsystems.

This role requires a wide variety of strengths andcapabilities, including:

? Engineeringdegree or equivalent experience

? Expertise in atleast one technology stack designing, coding, testing, and delivering software

? Experience inOracle SQL queries; optimization; Unix/Linux shell scripting

? Understanding ofthe Java/J2EE technology stack, web technologies, experience with Unix/Linux,JDBC, relational databases such as Oracle.

? Understanding ofBigdata technologies, concepts and technology exposure.

? Understanding ofJava concurrency, concurrency patterns, Enterprise design patterns, industrybest practices, domain driven design, Microservices patterns and architecture

? Experience withlog analysis and monitoring tools such as AppDynamics/SPLUNK

? Proficiency inone or more technology domains, may be a cross-domain expert able to solvecomplex and mission critical problems within a business or across the firm

? Knowledge ofinfrastructure components is preferred (E.g. routers, load balancers, cloudproducts, container systems , compute, storage and networks)

? Excellentdebugging and troubleshooting skills

? Require basicunderstanding and willingness to learn on the job skills around reporting toollike Tableau

Responsibilities:

? Troubleshootpriority incidents, facilitate blameless post-mortems and ensure permanentclosure of incidents

? Engage withdevelopment team throughout the life cycle to help develop software forreliability and scale, ensuring minimal refactoring or changes

? Perform theL1/L2/L3 support activities for the Production Support project with analysisand design work, including impact of requirements across all system components

? Design, code,test and deliver software to automate manual operational work

? Create unit testcases, perform unit testing, document test results and perform code reviews

? Identifyapplication patterns and analytics in support of better service levelobjectives

? Designself-healing and resiliency patterns

? Design automatedsoftware and product upgrades, change management, and release managementsolutions

? Participate inthe 24x7 support coverage as needed

Our CorporateTechnology team relies on smart, driven people like you to develop applicationsand provide tech support for all our corporate functions across our network.You?ll be part of a team specifically built to meet and exceed our evolvingtechnology needs, as well as our technology controls agenda.

When you work atJPMorgan Chase& Co., you?re not just working at a global financial institution.You?re an integral part of one of the world?s biggest tech organizations. Inour global technology centers, our team of 50,000 technologists design, buildand deploy everything from enterprise technology initiatives to big data andmobile solutions, as well as innovations in electronic payments, cybersecurity,machine learning, and cloud development. Our $11B annual investment intechnology enables us to hire people to create innovative solutions that aretransforming the financial services industry.

At JPMorgan Chase& Co. we value the unique skills of every employee, and we?re building atechnology organization that thrives on diversity. We encourage professional growth and careerdevelopment, and offer competitive benefits and compensation. If you?re looking to build your career as partof a global technology team tackling big challenges that impact the lives ofpeople and companies all around the world, we want to meet you.

SRE - Site Reliability Engineer - VP As a SiteReliability Engineer (SRE) you will help build a meaningful engineeringdiscipline, combining software and systems to develop creative engineeringsolutions to operations problems. Much of our support and software developmentfocuses on optimizing existing systems, building infrastructure and reducingwork through automation. You?ll join a team of curious problem solvers with adiverse set of perspectives who are thinking big and taking risks. In thisenvironment you?ll take the lead on relevant projects, supported by anorganization that provides the support and mentorship you need to learn andgrow. As an SRE you?ll be focused on running better production applications andsystems.

This role requires a wide variety of strengths andcapabilities, including:

? Engineeringdegree or equivalent experience

? Expertise in atleast one technology stack designing, coding, testing, and delivering software

? Experience inOracle SQL queries; optimization; Unix/Linux shell scripting

? Understanding ofthe Java/J2EE technology stack, web technologies, experience with Unix/Linux,JDBC, relational databases such as Oracle.

? Understanding ofBigdata technologies, concepts and technology exposure.

? Understanding ofJava concurrency, concurrency patterns, Enterprise design patterns, industrybest practices, domain driven design, Microservices patterns and architecture

? Experience withlog analysis and monitoring tools such as AppDynamics/SPLUNK

? Proficiency inone or more technology domains, may be a cross-domain expert able to solvecomplex and mission critical problems within a business or across the firm

? Knowledge ofinfrastructure components is preferred (E.g. routers, load balancers, cloudproducts, container systems , compute, storage and networks)

? Excellentdebugging and troubleshooting skills

? Require basicunderstanding and willingness to learn on the job skills around reporting toollike Tableau

Responsibilities:

? Troubleshootpriority incidents, facilitate blameless post-mortems and ensure permanentclosure of incidents

? Engage withdevelopment team throughout the life cycle to help develop software forreliability and scale, ensuring minimal refactoring or changes

? Perform theL1/L2/L3 support activities for the Production Support project with analysisand design work, including impact of requirements across all system components

? Design, code,test and deliver software to automate manual operational work

? Create unit testcases, perform unit testing, document test results and perform code reviews

? Identifyapplication patterns and analytics in support of better service levelobjectives

? Designself-healing and resiliency patterns

? Design automatedsoftware and product upgrades, change management, and release managementsolutions

? Participate inthe 24x7 support coverage as needed

Our CorporateTechnology team relies on smart, driven people like you to develop applicationsand provide tech support for all our corporate functions across our network.You?ll be part of a team specifically built to meet and exceed our evolvingtechnology needs, as well as our technology controls agenda.

When you work atJPMorgan Chase& Co., you?re not just working at a global financial institution.You?re an integral part of one of the world?s biggest tech organizations. Inour global technology centers, our team of 50,000 technologists design, buildand deploy everything from enterprise technology initiatives to big data andmobile solutions, as well as innovations in electronic payments, cybersecurity,machine learning, and cloud development. Our $11B annual investment intechnology enables us to hire people to create innovative solutions that aretransforming the financial services industry.

At JPMorgan Chase& Co. we value the unique skills of every employee, and we?re building atechnology organization that thrives on diversity. We encourage professional growth and careerdevelopment, and offer competitive benefits and compensation. If you?re looking to build your career as partof a global technology team tackling big challenges that impact the lives ofpeople and companies all around the world, we want to meet you.

Consultant, Enterprise Technology & Performance, Oracle ERP Enterprise Transformation, Consulting, London Your opportunity

Deloitte’s vision is to be the distinctive firm, standing out in the market through the impact we have on our clients and the quality of our people. A key part of our business is delivering complex business transformation through Oracle technologies. Deloitte has a long standing relationship with Oracle and has received multiple partner awards in recognition of our work, which spans thousands of clients across all major industries. We have unparalleled implementation experience across Finance, Procurement and Supply Chain domains and in architecting Oracle solutions which meet our clients’ business objectives.

As a Platinum �Global Cloud Elite’ member of the Oracle Partner Network, Deloitte needs thought leaders like yourself to help pave the way for our clients and Oracle service line development. For our clients, our Oracle ERP Cloud Consultants reduce cost and support innovation at the enterprise level by managing business requirements and leading the functional design, prototyping and process design stages of Oracle implementations.

Enterprise Technology & Performance
Want to work with business leaders, and alongside some of the most creative thinkers in industry? Can you develop and deliver innovative and core technology solutions that transform the digital enterprise and maximise ROI? From strategy articulation and process design to technology enablement, we work together to simplify the complex; creating tangible value for our clients.

Your role
Within our Enterprise Technology & Performance Practice, we focus on providing application expertise to support specific areas of a project; namely functional testing, data migration and application configuration as well as working to provide client advisory services.

Responsibilities:
•Engaging in both advisory and delivery projects, from helping clients with their transformation strategies, to supporting the full lifecycle of Oracle delivery projects
•Working with our clients to design business processes to be supported by Oracle technology
•Shaping and executing the functional testing strategies for our most important clients
•Identifying key client process and technology issues and recommending solutions
•Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: London with domestic and international travel

Work pattern: This is a permanent, full time contract opportunity.

Your professional experience

Requirements:

• Have experience of working across project lifecycles â€" from scoping and analysis, design and testing and through to post go live support
• Experience at implementing some combination of Oracle Financials, Procurement and Supply-Chain modules
• Oracle Cloud implementation experience in Financials, Procurement or Supply-Chain
• Demonstrated experience assisting in the definition of business requirements, leading fit-gap analysis, as-is and to-be business process designs, conference room pilots (CRPs), functional configuration, testing, and client user training
• Demonstrate good knowledge of business processes and associated technology
• Possess good problem solving and analytical skills
• Be able to plan and deliver the scope and deliverables of the team
• Manage stakeholders using clear communications and be able to form strong client relationships
• Demonstrate a clear understanding of risk in relation to Oracle delivery projects
• Experience of at least one full end to end implementation project - with Financial Services, Retail or Public Sector being preferable. For Public sector candidates security clearance is also preferable.

Salary; Market Rate; Opening date: 21.02.2020, Closing date: 20.03.2020. Full Time

Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

• We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
• We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
• We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
• We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 176577

Consultant, Enterprise Technology & Performance, Oracle ERP Enterprise Transformation, Consulting, London Your opportunity

Deloitte’s vision is to be the distinctive firm, standing out in the market through the impact we have on our clients and the quality of our people. A key part of our business is delivering complex business transformation through Oracle technologies. Deloitte has a long standing relationship with Oracle and has received multiple partner awards in recognition of our work, which spans thousands of clients across all major industries. We have unparalleled implementation experience across Finance, Procurement and Supply Chain domains and in architecting Oracle solutions which meet our clients’ business objectives.

As a Platinum �Global Cloud Elite’ member of the Oracle Partner Network, Deloitte needs thought leaders like yourself to help pave the way for our clients and Oracle service line development. For our clients, our Oracle ERP Cloud Consultants reduce cost and support innovation at the enterprise level by managing business requirements and leading the functional design, prototyping and process design stages of Oracle implementations.

Enterprise Technology & Performance
Want to work with business leaders, and alongside some of the most creative thinkers in industry? Can you develop and deliver innovative and core technology solutions that transform the digital enterprise and maximise ROI? From strategy articulation and process design to technology enablement, we work together to simplify the complex; creating tangible value for our clients.

Your role
Within our Enterprise Technology & Performance Practice, we focus on providing application expertise to support specific areas of a project; namely functional testing, data migration and application configuration as well as working to provide client advisory services.

Responsibilities:
•Engaging in both advisory and delivery projects, from helping clients with their transformation strategies, to supporting the full lifecycle of Oracle delivery projects
•Working with our clients to design business processes to be supported by Oracle technology
•Shaping and executing the functional testing strategies for our most important clients
•Identifying key client process and technology issues and recommending solutions
•Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: London with domestic and international travel

Work pattern: This is a permanent, full time contract opportunity.

Your professional experience

Requirements:

• Have experience of working across project lifecycles â€" from scoping and analysis, design and testing and through to post go live support
• Experience at implementing some combination of Oracle Financials, Procurement and Supply-Chain modules
• Oracle Cloud implementation experience in Financials, Procurement or Supply-Chain
• Demonstrated experience assisting in the definition of business requirements, leading fit-gap analysis, as-is and to-be business process designs, conference room pilots (CRPs), functional configuration, testing, and client user training
• Demonstrate good knowledge of business processes and associated technology
• Possess good problem solving and analytical skills
• Be able to plan and deliver the scope and deliverables of the team
• Manage stakeholders using clear communications and be able to form strong client relationships
• Demonstrate a clear understanding of risk in relation to Oracle delivery projects
• Experience of at least one full end to end implementation project - with Financial Services, Retail or Public Sector being preferable. For Public sector candidates security clearance is also preferable.

Salary; Market Rate; Opening date: 21.02.2020, Closing date: 20.03.2020. Full Time

Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

• We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
• We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
• We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
• We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 176577

Senior Consultant/Manager, Project Risk, Risk Advisory, Technology & Digital Risk, Financial Services, London YourOpportunity
Deloitte's Risk Advisory practice advisesorganisations on how to effectively mitigate risk and provide informed andintelligent risk management around business processes, technology andoperations. Our Risk Advisory business is expanding as we increasingly areasked to help organisations to adapt and respond to new risks and takeadvantage of new opportunities presented by digital technology and theinternet.

As technology becomes more important acrosssociety, the work we do is undergoing greater levels of interest and scrutiny.You will be given the opportunity to engage with a broad set of individualscontinually adapting, learning and developing as you work with various teams tounderstand and provide assurance over cutting edge technology environments.

You will have responsibility for a portfolio ofclients, with real autonomy allowing the development of leadership andmanagement skills with real opportunity to progress and drive your career.

Your Role
Projects, programmes and portfolios of change are akey business priority for our clients and their customers. Effective projectmanagement is a specialised skillset and requires experience to master thechallenges of delivery as project complexity escalates with increasedregulation, stakeholder scrutiny, globalization, technology change, and more.

Deloitte’s Project Risk team works withorganisations to help assess the critical risks and challenges facingsuccessful project delivery. Our specialists help our clients to discoverwhether projects will meet stakeholders' expectations, come in on time and onbudget and will ultimately add value. We add strong challenge to our clientsthinking, ideally before the risks facing success have an opportunity tomaterialise. We work with some of the largest companies to assist in thedelivery of their most pressing change initiatives, and continue to support newbusinesses to achieve their growth agenda.

In light of increased market demand we are seekingto grow our Project Risk team and are seeking individuals with the drive,leadership and vision to help deliver our current portfolio of project riskadvisory and assurance engagements and help us develop this portfoliofurther. We are looking for highperforming professionals, from industry or practice, with experience inprojects and programme management or change audit. Successful candidates willget the opportunity to help us develop our market offering and the potential towork closely with a huge range of clients from the largest global financial servicescompanies to major corporates and smaller emerging players.

Our Project Risk teamsits within our Technology and Digital Risk function, which is part of theDeloitte Risk Advisory practice. Risk Advisory is one of the fast growing servicelines in Deloitte and therefore we can offer unrivalled career growth andlearning opportunities. Our principle work areas are:

• IT Internal Audit
• IT Risk Management
• Project Risk Management
• Payments
• ERP controls (SAP and Oracle)
• IT Governance
• Digital Risk Management

If you have experience of ProjectLeadership, Governance or Change Audit either from Industry or ProfessionalServices, we would like to speak to you.

Responsibilities

Senior Consultants or Managers willhave responsibility for:

• Delivering a wide range of client engagements which could include project management, project assurance/controls, project recovery, independent assessment and regulatory reviews, new technology assessments and project office setup
• Helping senior staff develop our Project Risk portfolio, by supporting business development, practice management and thought leadership activities
• A focus on gaining and sharing experience of various project management methods, tools and technologies for governance and risk management
• Running training activities to train other staff in project and programme management skills
• Monitoring market developments and keeping up to date with the latest technology and environment practices
• Supporting our other Technology and Digital Risk propositions
• Helping in efforts to target a wide range clients and to build client relationships
• Managing teams to deliver engagements
• Coordinating engagements and knowledge sharing across the wider Deloitte firm and internationally

Your work, your choice
At Deloitte webelieve the best impact is the value we add, not the hours we sit at our desk.We carefully consider agile ways of working, both formal and informal, thatallow for the best impact for our people and our clients. Please speak to yourrecruiter about the working pattern that works best for you.

Location:
London

Workpattern:
This is apermanent opportunity.

Our teammembers work a variety of agile working patterns. Tell us what arrangementworks for you and we’ll try to accommodate.




Your Professional Experience
To qualify for the role as SeniorConsultant/Manager you must have:

• Strong academics, including a minimum of 2.1 degree or equivalent
• Some experience of working on large projects or programmes, or within IT Change
• Experience of developing junior staff and mentoring team members
• Experience of building and managing relationships with stakeholders
• Ability to think creatively, generate innovative ideas, challenge the status quo and deliver effectively with what can often be ambiguous requirements
• Excellent oral and written communication skills with report/proposal writing experience
• Experience of managing your own projects, budgets and teams

Strong technical abilities in IT andrisk methodologies and/or legal/regulatory experience would also be advantageous.

Your service line: Risk Advisory
In Risk Advisory, our thinking andactions give clients, our people and society the confidence to succeedresponsibly in a rapidly changing world . Wedon’t just work with our clients to manage risk, we help them understand andgrab the opportunities it presents too, helping them gain a competitiveadvantage. Our expertise and industry knowledge run deep here. At Deloitte,you’ll find yourself working with some of the most inspiring and experiencedcolleagues and with clients who trust you to lead the way to smart choices,better control frameworks, and new systems, including bespoke solutions thathave a direct impact on their bottom line.
Personal independence
Regulation and controls are standardpractice in our industry and Deloitte is no exception. These controls provideimportant legal protection for both you and the firm. We are subject to anumber of audit regulations, one of which requires that certain colleaguesabide by specific personal independence constraints. This can mean that you andyour "Immediate Family Members" are not permitted to hold certainfinancial interests (shares, funds, bonds etc.) with audit clients of thefirm. The recruitment team will provide further detail as you progress throughthe recruitment process.


About Deloitte

Our Purpose & Strategy
To make an impactthat matters for our clients, our people and society - defines who we are andwhat we stand for. Our purpose provides the foundation for our strategy and ouraspiration to be the undisputed leader in professional services: this is not aboutsize, it's about being the first choice. The first choice for the largest andmost influential clients, and the first choice for the best talent.

What do we do?
Deloitte offersglobal integrated professional services that include Audit & Assurance, Consulting,Financial Advisory, Risk Advisory and Tax Consulting. Our approach combinesintellectual leadership, industrial expertise, insight, consulting &problem solving capabilities whatever the role, technology revolutions andinnovation from multiple disciplines to help our clients excel anywhere in theworld.

Beyond the UK: Deloitte North and South Europe
The UK is part ofDeloitte North and South Europe (NSE), the second largest member firm in theDeloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland,Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norwayand Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500partners and over 40,000 people, combining our unmatched breadth and depth ofcapabilities in audit and assurance, consulting, financial advisory, riskadvisory, and tax and legal across the region. Being part of Deloitte NSEsupports our aspiration to be the undisputed leader in professional servicesand will create more opportunity and growth for our people.

What do we value?
At Deloitte we fostera collaborative culture where talented individuals can produce their best work.We value innovative thinking, diverse insights and a genuinely distinctivelevel of customer service. We value difference, with respect at the heart ofour inclusive culture, and we support agile working arrangements. Hear fromsome of our people already working at Deloitte in agile ways .We are proud to have earnt a Top 10 place on the 2018 list of Top 30 Employers for Working Families for the eighth consecutiveyear, and to have been listed in The Times Top 50 Employers for Women for each of the last fouryears.

Being a Leader at Deloitte
Cultural fit andpurpose-led leadership is crucial for Deloitte. Our leaders always set theexample and inspire their colleagues. They make quality time for people andtake an interest in them. They know what matters to people - both inside andoutside work â€" and value them as individuals; always finding opportunities todevelop them while showing respect and appreciation.
We expect colleaguesat all levels to embrace and live our purpose and our leadership culture bychallenging themselves to identify issues that are most important for ourclients, our people, and for society and make an impact that matters. We knowleadership comes in all shapes and sizes, but our Leadership Charter helps allof our people understand what we’re looking for:

We live our purpose: we act as a role model,embracing and living our purpose and values, and recognising others for theimpact they make
We develop talent: we develop high-performingpeople and teams through challenging and meaningful opportunities
We drive performance: we deliver exceptionalclient service; maximise results and drive high performance from people whilefostering collaboration across businesses and borders
We believe positive influence can make an impactthat matters: we influence clients, teams, and individuals positively, leading by example andestablishing confident relationships with increasingly senior people
We move, together, towards a strategic direction: we understand keyobjectives for clients and Deloitte, aligning people to objectives and settingpriorities and direction.

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 176443

Senior Consultant/Manager, Project Risk, Risk Advisory, Technology & Digital Risk, Financial Services, London YourOpportunity
Deloitte's Risk Advisory practice advisesorganisations on how to effectively mitigate risk and provide informed andintelligent risk management around business processes, technology andoperations. Our Risk Advisory business is expanding as we increasingly areasked to help organisations to adapt and respond to new risks and takeadvantage of new opportunities presented by digital technology and theinternet.

As technology becomes more important acrosssociety, the work we do is undergoing greater levels of interest and scrutiny.You will be given the opportunity to engage with a broad set of individualscontinually adapting, learning and developing as you work with various teams tounderstand and provide assurance over cutting edge technology environments.

You will have responsibility for a portfolio ofclients, with real autonomy allowing the development of leadership andmanagement skills with real opportunity to progress and drive your career.

Your Role
Projects, programmes and portfolios of change are akey business priority for our clients and their customers. Effective projectmanagement is a specialised skillset and requires experience to master thechallenges of delivery as project complexity escalates with increasedregulation, stakeholder scrutiny, globalization, technology change, and more.

Deloitte’s Project Risk team works withorganisations to help assess the critical risks and challenges facingsuccessful project delivery. Our specialists help our clients to discoverwhether projects will meet stakeholders' expectations, come in on time and onbudget and will ultimately add value. We add strong challenge to our clientsthinking, ideally before the risks facing success have an opportunity tomaterialise. We work with some of the largest companies to assist in thedelivery of their most pressing change initiatives, and continue to support newbusinesses to achieve their growth agenda.

In light of increased market demand we are seekingto grow our Project Risk team and are seeking individuals with the drive,leadership and vision to help deliver our current portfolio of project riskadvisory and assurance engagements and help us develop this portfoliofurther. We are looking for highperforming professionals, from industry or practice, with experience inprojects and programme management or change audit. Successful candidates willget the opportunity to help us develop our market offering and the potential towork closely with a huge range of clients from the largest global financial servicescompanies to major corporates and smaller emerging players.

Our Project Risk teamsits within our Technology and Digital Risk function, which is part of theDeloitte Risk Advisory practice. Risk Advisory is one of the fast growing servicelines in Deloitte and therefore we can offer unrivalled career growth andlearning opportunities. Our principle work areas are:

• IT Internal Audit
• IT Risk Management
• Project Risk Management
• Payments
• ERP controls (SAP and Oracle)
• IT Governance
• Digital Risk Management

If you have experience of ProjectLeadership, Governance or Change Audit either from Industry or ProfessionalServices, we would like to speak to you.

Responsibilities

Senior Consultants or Managers willhave responsibility for:

• Delivering a wide range of client engagements which could include project management, project assurance/controls, project recovery, independent assessment and regulatory reviews, new technology assessments and project office setup
• Helping senior staff develop our Project Risk portfolio, by supporting business development, practice management and thought leadership activities
• A focus on gaining and sharing experience of various project management methods, tools and technologies for governance and risk management
• Running training activities to train other staff in project and programme management skills
• Monitoring market developments and keeping up to date with the latest technology and environment practices
• Supporting our other Technology and Digital Risk propositions
• Helping in efforts to target a wide range clients and to build client relationships
• Managing teams to deliver engagements
• Coordinating engagements and knowledge sharing across the wider Deloitte firm and internationally

Your work, your choice
At Deloitte webelieve the best impact is the value we add, not the hours we sit at our desk.We carefully consider agile ways of working, both formal and informal, thatallow for the best impact for our people and our clients. Please speak to yourrecruiter about the working pattern that works best for you.

Location:
London

Workpattern:
This is apermanent opportunity.

Our teammembers work a variety of agile working patterns. Tell us what arrangementworks for you and we’ll try to accommodate.




Your Professional Experience
To qualify for the role as SeniorConsultant/Manager you must have:

• Strong academics, including a minimum of 2.1 degree or equivalent
• Some experience of working on large projects or programmes, or within IT Change
• Experience of developing junior staff and mentoring team members
• Experience of building and managing relationships with stakeholders
• Ability to think creatively, generate innovative ideas, challenge the status quo and deliver effectively with what can often be ambiguous requirements
• Excellent oral and written communication skills with report/proposal writing experience
• Experience of managing your own projects, budgets and teams

Strong technical abilities in IT andrisk methodologies and/or legal/regulatory experience would also be advantageous.

Your service line: Risk Advisory
In Risk Advisory, our thinking andactions give clients, our people and society the confidence to succeedresponsibly in a rapidly changing world . Wedon’t just work with our clients to manage risk, we help them understand andgrab the opportunities it presents too, helping them gain a competitiveadvantage. Our expertise and industry knowledge run deep here. At Deloitte,you’ll find yourself working with some of the most inspiring and experiencedcolleagues and with clients who trust you to lead the way to smart choices,better control frameworks, and new systems, including bespoke solutions thathave a direct impact on their bottom line.
Personal independence
Regulation and controls are standardpractice in our industry and Deloitte is no exception. These controls provideimportant legal protection for both you and the firm. We are subject to anumber of audit regulations, one of which requires that certain colleaguesabide by specific personal independence constraints. This can mean that you andyour "Immediate Family Members" are not permitted to hold certainfinancial interests (shares, funds, bonds etc.) with audit clients of thefirm. The recruitment team will provide further detail as you progress throughthe recruitment process.


About Deloitte

Our Purpose & Strategy
To make an impactthat matters for our clients, our people and society - defines who we are andwhat we stand for. Our purpose provides the foundation for our strategy and ouraspiration to be the undisputed leader in professional services: this is not aboutsize, it's about being the first choice. The first choice for the largest andmost influential clients, and the first choice for the best talent.

What do we do?
Deloitte offersglobal integrated professional services that include Audit & Assurance, Consulting,Financial Advisory, Risk Advisory and Tax Consulting. Our approach combinesintellectual leadership, industrial expertise, insight, consulting &problem solving capabilities whatever the role, technology revolutions andinnovation from multiple disciplines to help our clients excel anywhere in theworld.

Beyond the UK: Deloitte North and South Europe
The UK is part ofDeloitte North and South Europe (NSE), the second largest member firm in theDeloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland,Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norwayand Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500partners and over 40,000 people, combining our unmatched breadth and depth ofcapabilities in audit and assurance, consulting, financial advisory, riskadvisory, and tax and legal across the region. Being part of Deloitte NSEsupports our aspiration to be the undisputed leader in professional servicesand will create more opportunity and growth for our people.

What do we value?
At Deloitte we fostera collaborative culture where talented individuals can produce their best work.We value innovative thinking, diverse insights and a genuinely distinctivelevel of customer service. We value difference, with respect at the heart ofour inclusive culture, and we support agile working arrangements. Hear fromsome of our people already working at Deloitte in agile ways .We are proud to have earnt a Top 10 place on the 2018 list of Top 30 Employers for Working Families for the eighth consecutiveyear, and to have been listed in The Times Top 50 Employers for Women for each of the last fouryears.

Being a Leader at Deloitte
Cultural fit andpurpose-led leadership is crucial for Deloitte. Our leaders always set theexample and inspire their colleagues. They make quality time for people andtake an interest in them. They know what matters to people - both inside andoutside work â€" and value them as individuals; always finding opportunities todevelop them while showing respect and appreciation.
We expect colleaguesat all levels to embrace and live our purpose and our leadership culture bychallenging themselves to identify issues that are most important for ourclients, our people, and for society and make an impact that matters. We knowleadership comes in all shapes and sizes, but our Leadership Charter helps allof our people understand what we’re looking for:

We live our purpose: we act as a role model,embracing and living our purpose and values, and recognising others for theimpact they make
We develop talent: we develop high-performingpeople and teams through challenging and meaningful opportunities
We drive performance: we deliver exceptionalclient service; maximise results and drive high performance from people whilefostering collaboration across businesses and borders
We believe positive influence can make an impactthat matters: we influence clients, teams, and individuals positively, leading by example andestablishing confident relationships with increasingly senior people
We move, together, towards a strategic direction: we understand keyobjectives for clients and Deloitte, aligning people to objectives and settingpriorities and direction.

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 176443

Senior Manager, Human Capital, HR Apps - ServiceNow, London Your opportunity Exciting opportunity to join our dedicated ServiceNow HR team as a Senior Manager / Director to lead on growing our team through business & practice development, and supporting across a range of advisory and delivery activities.

With over 400 professionals in the UK, our Human Capital practice is renowned for providing distinctive depth and breadth of HR and Organisational Transformation services to clients undertaking complex major programmes. Deloitte is the recognised global leader in HR Consulting, Transformation and Technology with over 300 blue-chip credentials. Within Human Capital, the HR & Technology Advisory practice consistently innovates and drives HR Transformation for some of the largest and well known global brands.

As a practice HR & Technology Advisory (HR&TA) is on an exciting journey in growing its capability in the ServiceNow transformation market and is looking for experienced and enthusiastic HR ServiceNow professionals. As a recognised �Global ServiceNow Partner’ (the highest attainable level of Partner) we provide services to top tier clients in the design and implementation of ServiceNow, whilst developing innovative solutions on the platform to tackle our clients most pressing needs.

Your role

As a leader of the HR&TA ServiceNow team one of your primary areas of focus will be business & practice development. This will require you to play a lead role in pre-sales and bid activities, achieving sales and managing revenue targets. You will also be responsible for defining and executing our Training Strategy, primarily focused on cross-skilling practitioners across our HR teams.

Project delivery will be an important part of your role; you will be responsible for leading client-facing projects focused on transforming the HR function through the delivery of enabling technology. Our clients work with us because of our proven capability across organisational design, new HR technology deployments and HR Service Delivery Models. We believe successful transformation and change is only possible when these elements are viewed holistically and are therefore seeking new members of the HR&TA ServiceNow team who can work across both the functional and technical aspects of our projects and contribute towards the end-to-end HR Transformation ambitions of our clients.

Specific responsibilities:

• Play a lead role in pre-sales and bid activities achieving sales and managing revenue targets commensurate with a Senior Manager / Director grade
• Develop and own senior HR and IT Management level relationships within selected industry groups
• Develop and execute Training strategy to upskill our HR practitioners on the ServiceNow platform
• Building capability and capacity through relationships internally
• Establish strong working relationships with ServiceNow and across Consulting competencies and other Deloitte service lines
• Be responsible for the efficient end-to-end management of ServiceNow HR projects and programmes across diverse sectors, providing support and leadership to multi-disciplinary team members to deliver against client objectives and managing risk
• Responsible for managing large teams (5+) and performing the associated people management tasks effectively e.g. performance management, coaching, development planning, motivating
• Managing diverse teams within an inclusive team culture where people are recognised for their contribution
• Assessment of project and client engagement risk and appropriate mitigation actions
• Understand the full range of professional services that can be offered by a firm such as Deloitte and identify opportunities for cross selling
• Challenge clients to think commercially from a holistic organisational perspective and not solely from a HR view point
• Providing expert insight into the ServiceNow platform, associated enterprise technologies and roadmap

Your work, your choice
How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk.
We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.

Location: London with potential for domestic and international travel
Suggested work pattern: Permanent full-time / Fixed-term full-time

Your professional experience • Demonstrated ability to work in a fast paced, challenging and varied environment.
• Develop relationships with key players at ServiceNow
• Strong sales background with demonstrable business and practice development experience
• Completed a minimum of 1 end to end implementations of HR ServiceNow
• Solid technology experience in an advisory or consultancy capacity.
• Advanced understanding of ServiceNow development practices and proficient in all phases of the development lifecycle.
• Experience working on a HR ServiceNow implementation as part of a broader HR Transformation programme (i.e. HR Target Operating Model design, HR SaaS implementation)
• Experience integrating ServiceNow with Workday, SuccessFactors or Oracle HCM Cloud
Not essential but preferred experience, skills and certifications:
• Certified HR Implementation Specialist
• Workday / Oracle HCM / SuccessFactors implementation experience

Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: North West Europe within a Global firm
The UK, Ireland and Switzerland, Belgium, the Netherlands and the Nordics (Denmark, Finland, Iceland, Norway and Sweden) have combined to create a new Deloitte North West Europe firm. This is to support our aspiration to be the undisputed leader in professional services and to increase our global influence and lead in EMEA.
A broader geographical shape will create new career development opportunities, helping us develop the very best talent across the region and the world.

What do we value?
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have earnt a Top 10 place on the 2017 list of Top 30 Employers for Working Families and to have been in their Top 10 for seven consecutive years. Additionally we received the Working Families Best for All Stages of Motherhood special award in 2016.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

• We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
• We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
• We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
• We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 166699

Senior Manager, Human Capital, HR Apps - ServiceNow, London Your opportunity Exciting opportunity to join our dedicated ServiceNow HR team as a Senior Manager / Director to lead on growing our team through business & practice development, and supporting across a range of advisory and delivery activities.

With over 400 professionals in the UK, our Human Capital practice is renowned for providing distinctive depth and breadth of HR and Organisational Transformation services to clients undertaking complex major programmes. Deloitte is the recognised global leader in HR Consulting, Transformation and Technology with over 300 blue-chip credentials. Within Human Capital, the HR & Technology Advisory practice consistently innovates and drives HR Transformation for some of the largest and well known global brands.

As a practice HR & Technology Advisory (HR&TA) is on an exciting journey in growing its capability in the ServiceNow transformation market and is looking for experienced and enthusiastic HR ServiceNow professionals. As a recognised �Global ServiceNow Partner’ (the highest attainable level of Partner) we provide services to top tier clients in the design and implementation of ServiceNow, whilst developing innovative solutions on the platform to tackle our clients most pressing needs.

Your role

As a leader of the HR&TA ServiceNow team one of your primary areas of focus will be business & practice development. This will require you to play a lead role in pre-sales and bid activities, achieving sales and managing revenue targets. You will also be responsible for defining and executing our Training Strategy, primarily focused on cross-skilling practitioners across our HR teams.

Project delivery will be an important part of your role; you will be responsible for leading client-facing projects focused on transforming the HR function through the delivery of enabling technology. Our clients work with us because of our proven capability across organisational design, new HR technology deployments and HR Service Delivery Models. We believe successful transformation and change is only possible when these elements are viewed holistically and are therefore seeking new members of the HR&TA ServiceNow team who can work across both the functional and technical aspects of our projects and contribute towards the end-to-end HR Transformation ambitions of our clients.

Specific responsibilities:

• Play a lead role in pre-sales and bid activities achieving sales and managing revenue targets commensurate with a Senior Manager / Director grade
• Develop and own senior HR and IT Management level relationships within selected industry groups
• Develop and execute Training strategy to upskill our HR practitioners on the ServiceNow platform
• Building capability and capacity through relationships internally
• Establish strong working relationships with ServiceNow and across Consulting competencies and other Deloitte service lines
• Be responsible for the efficient end-to-end management of ServiceNow HR projects and programmes across diverse sectors, providing support and leadership to multi-disciplinary team members to deliver against client objectives and managing risk
• Responsible for managing large teams (5+) and performing the associated people management tasks effectively e.g. performance management, coaching, development planning, motivating
• Managing diverse teams within an inclusive team culture where people are recognised for their contribution
• Assessment of project and client engagement risk and appropriate mitigation actions
• Understand the full range of professional services that can be offered by a firm such as Deloitte and identify opportunities for cross selling
• Challenge clients to think commercially from a holistic organisational perspective and not solely from a HR view point
• Providing expert insight into the ServiceNow platform, associated enterprise technologies and roadmap

Your work, your choice
How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk.
We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.

Location: London with potential for domestic and international travel
Suggested work pattern: Permanent full-time / Fixed-term full-time

Your professional experience • Demonstrated ability to work in a fast paced, challenging and varied environment.
• Develop relationships with key players at ServiceNow
• Strong sales background with demonstrable business and practice development experience
• Completed a minimum of 1 end to end implementations of HR ServiceNow
• Solid technology experience in an advisory or consultancy capacity.
• Advanced understanding of ServiceNow development practices and proficient in all phases of the development lifecycle.
• Experience working on a HR ServiceNow implementation as part of a broader HR Transformation programme (i.e. HR Target Operating Model design, HR SaaS implementation)
• Experience integrating ServiceNow with Workday, SuccessFactors or Oracle HCM Cloud
Not essential but preferred experience, skills and certifications:
• Certified HR Implementation Specialist
• Workday / Oracle HCM / SuccessFactors implementation experience

Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: North West Europe within a Global firm
The UK, Ireland and Switzerland, Belgium, the Netherlands and the Nordics (Denmark, Finland, Iceland, Norway and Sweden) have combined to create a new Deloitte North West Europe firm. This is to support our aspiration to be the undisputed leader in professional services and to increase our global influence and lead in EMEA.
A broader geographical shape will create new career development opportunities, helping us develop the very best talent across the region and the world.

What do we value?
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have earnt a Top 10 place on the 2017 list of Top 30 Employers for Working Families and to have been in their Top 10 for seven consecutive years. Additionally we received the Working Families Best for All Stages of Motherhood special award in 2016.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

• We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
• We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
• We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
• We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 166699