Excellent opportunity for a IT Systems support candidate to join a leader provider of Supply Chain Enterprise SaaS. The Systems Operator is responsible for supporting the company’s computer systems and providing desktop and laptop support for company users as part of the wider support team. Systems operator hours are 07:00 - 15:30 with the position being office-based.

IT Systems Operator / Desktop Support - Windows
Glasgow | £20,000 - £25,000 plus benefits package

Who we are:

After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government’s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provides eProcurement, eInventory, eHealth and eFunding solutions for clients around the world.

What You'll be Doing:

+ Monitor the internal alert system for issues and take corrective actions or escalate as required
+ Ensure timely and efficient processing of production schedules on all computer systems
+ Accurately execute and document standard processing tasks
+ Escalate processing & systems issues in a timely manner
+ Execute prescribed corrective actions to ensure backups execute successfully
+ Action any system issues requiring escalation in a timely manner
+ Monitor backups during execution for completion and document issues
+ Coordinate with IT associates at the start of each shift
+ Support for users with Desktop / Laptop / Mac hardware and productivity software
+ Work with remote support resources to identify issues and gather information for escalation if required
+ Log help desk calls providing detailing information and troubleshoot steps
+ All other duties as assigned

About You:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

+ Experience with Windows desktop and server environments, and operating systems (Linux experience useful)
+ Familiarity with MS Office, and Windows. Mac experience useful.
+ The ideal candidate will demonstrate superior communication skills
+ The ability to learn new technology quickly and thoroughly
+ Possess problem-solving skills
+ Self-motivated and able to work independently
+ Ability to document and record statistics with extreme attention to detail
+ Ability to work through roadblocks and bring about a resolution
+ Experience working in an off-shift environment highly desirable
+ Associate Degree in Information Technology or related field, 2 years related experience and/or training; or equivalent combination of education and experience preferred.

Your Background / Previous Roles May Include:
Systems Monitoring, Junior System Engineer, Junior System Support, IT Support, Infrastructure Support

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Excellent opportunity for a IT Systems support candidate to join a leader provider of Supply Chain Enterprise SaaS. The Systems Operator is responsible for supporting the company’s computer systems and providing desktop and laptop support for company users as part of the wider support team. Systems operator hours are 07:00 - 15:30 with the position being office-based.

IT Systems Operator / Desktop Support - Windows
Glasgow | £20,000 - £25,000 plus benefits package

Who we are:

After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government’s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provides eProcurement, eInventory, eHealth and eFunding solutions for clients around the world.

What You'll be Doing:

+ Monitor the internal alert system for issues and take corrective actions or escalate as required
+ Ensure timely and efficient processing of production schedules on all computer systems
+ Accurately execute and document standard processing tasks
+ Escalate processing & systems issues in a timely manner
+ Execute prescribed corrective actions to ensure backups execute successfully
+ Action any system issues requiring escalation in a timely manner
+ Monitor backups during execution for completion and document issues
+ Coordinate with IT associates at the start of each shift
+ Support for users with Desktop / Laptop / Mac hardware and productivity software
+ Work with remote support resources to identify issues and gather information for escalation if required
+ Log help desk calls providing detailing information and troubleshoot steps
+ All other duties as assigned

About You:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

+ Experience with Windows desktop and server environments, and operating systems (Linux experience useful)
+ Familiarity with MS Office, and Windows. Mac experience useful.
+ The ideal candidate will demonstrate superior communication skills
+ The ability to learn new technology quickly and thoroughly
+ Possess problem-solving skills
+ Self-motivated and able to work independently
+ Ability to document and record statistics with extreme attention to detail
+ Ability to work through roadblocks and bring about a resolution
+ Experience working in an off-shift environment highly desirable
+ Associate Degree in Information Technology or related field, 2 years related experience and/or training; or equivalent combination of education and experience preferred.

Your Background / Previous Roles May Include:
Systems Monitoring, Junior System Engineer, Junior System Support, IT Support, Infrastructure Support

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

An opportunity has arisen for a 3rd Line IT Support Engineer working in and around the beautiful English Lake District.

3rd Line IT Support Engineer - Lake District
Keswick | £28,000 - £32,000 Negotiable and commensurate with experience

We are a company of around ten employees based near Keswick, Cumbria, providing a range of services covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and web site design and hosting.

We have stunning views from our open planned offices overlooking the breath-taking Skiddaw massive, possible the best view from an office in the country, located in the middle of the Lake District National Park we have some of the finest walks and outdoor goings-on in the country, we don’t really have a rush hours here and the whole pace of life is far from the city rat race and without the maddening crowds, apart from Bank Holidays!

A managed services/ IT support company is a special type of company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT people keep current with the latest Microsoft Server software and can complete these network projects on time and on budget.

Because of this there is a strong preference for candidates who have recently worked at a managed service company or have at least performed a recent Microsoft deployment of server products, Office 365, Exchange 2019/2016, Remote Desktop Services, Windows Server, SQL etc.

3rd Line IT Support Engineer Role Overview & Responsibilities:

We are looking for a talented third line engineer to primarily architect, install and support a wide range of servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team.

Duties to include:

+ Design, implementation and support of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.
+ Contract and ad-hoc incident/change support for our Cumbrian regional client base involving support to our clients via telephone, remote and on-site methods.
+ Development of SLA contracts alongside the Services Manager both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals.
+ Ongoing development of LabTech and ConnectWise, our internal Remote Management & Monitoring and Helpdesk suites, regarding custom monitors, client security patching, ticket automation and integration between the systems.

3rd Line IT Support Engineer Technical Skills

Essential

+ At least five years of Microsoft server level IT experience.
+ Demonstrable troubleshooting skills that range from overall network diagnostics to Active Directory synchronisation and mail flow issues.
+ Experience with Server 2012 R2/2016/19, Exchange 2019/16/13, Office 365, Remote Desktop Services, Hyper-V, Active Directory.
+ Exposure to HP platforms and server hardware and hands on working knowledge of server hardware, RAID etc.
+ IP network design including routing, VPN, firewalls, VLANs, DNS, DHCP. Good knowledge in one of the popular firewall brands – Draytek, Fortinet, Sonicwall, Cisco, etc.
+ Experience in backup solutions, bare metal restores and disaster recovery.
+ A working knowledge of PowerShell.

Desired

+ Specific knowledge of Veeam, ShadowProtect, Datto and Eset solutions would be a bonus.
+ Experience with medium and large Wi-Fi networks including point to point Wi-Fi links.
+ Exposure to Cisco IOS and networking equipment
+ SQL and VMWare exposure.
+ Linux server management and maintenance.

Non-Technical Skills

Essential:

+ Good planning, follow through and documentation skills.
+ Interpersonal skills as you will be dealing with customers in all positions from board level downwards.
+ Capability to autonomously self-assign workloads and liaise with our service desk coordinator to schedule others as part of the team.
+ The candidate must be well presented, and have good written and verbal English skills
+ Full UK valid driver's license

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

An opportunity has arisen for a 3rd Line IT Support Engineer working in and around the beautiful English Lake District.

3rd Line IT Support Engineer - Lake District
Keswick | £28,000 - £32,000 Negotiable and commensurate with experience

We are a company of around ten employees based near Keswick, Cumbria, providing a range of services covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and web site design and hosting.

We have stunning views from our open planned offices overlooking the breath-taking Skiddaw massive, possible the best view from an office in the country, located in the middle of the Lake District National Park we have some of the finest walks and outdoor goings-on in the country, we don’t really have a rush hours here and the whole pace of life is far from the city rat race and without the maddening crowds, apart from Bank Holidays!

A managed services/ IT support company is a special type of company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT people keep current with the latest Microsoft Server software and can complete these network projects on time and on budget.

Because of this there is a strong preference for candidates who have recently worked at a managed service company or have at least performed a recent Microsoft deployment of server products, Office 365, Exchange 2019/2016, Remote Desktop Services, Windows Server, SQL etc.

3rd Line IT Support Engineer Role Overview & Responsibilities:

We are looking for a talented third line engineer to primarily architect, install and support a wide range of servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team.

Duties to include:

+ Design, implementation and support of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.
+ Contract and ad-hoc incident/change support for our Cumbrian regional client base involving support to our clients via telephone, remote and on-site methods.
+ Development of SLA contracts alongside the Services Manager both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals.
+ Ongoing development of LabTech and ConnectWise, our internal Remote Management & Monitoring and Helpdesk suites, regarding custom monitors, client security patching, ticket automation and integration between the systems.

3rd Line IT Support Engineer Technical Skills

Essential

+ At least five years of Microsoft server level IT experience.
+ Demonstrable troubleshooting skills that range from overall network diagnostics to Active Directory synchronisation and mail flow issues.
+ Experience with Server 2012 R2/2016/19, Exchange 2019/16/13, Office 365, Remote Desktop Services, Hyper-V, Active Directory.
+ Exposure to HP platforms and server hardware and hands on working knowledge of server hardware, RAID etc.
+ IP network design including routing, VPN, firewalls, VLANs, DNS, DHCP. Good knowledge in one of the popular firewall brands – Draytek, Fortinet, Sonicwall, Cisco, etc.
+ Experience in backup solutions, bare metal restores and disaster recovery.
+ A working knowledge of PowerShell.

Desired

+ Specific knowledge of Veeam, ShadowProtect, Datto and Eset solutions would be a bonus.
+ Experience with medium and large Wi-Fi networks including point to point Wi-Fi links.
+ Exposure to Cisco IOS and networking equipment
+ SQL and VMWare exposure.
+ Linux server management and maintenance.

Non-Technical Skills

Essential:

+ Good planning, follow through and documentation skills.
+ Interpersonal skills as you will be dealing with customers in all positions from board level downwards.
+ Capability to autonomously self-assign workloads and liaise with our service desk coordinator to schedule others as part of the team.
+ The candidate must be well presented, and have good written and verbal English skills
+ Full UK valid driver's license

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Lead Software Developer

Location:  Gateshead, GB

Category:  IT

Role: Lead Software Developer 

Contract: Permanent, Full Time 

Salary: £36,000 - £44,000

Location: Gateshead Quays from May 2020.

What it's about

A passion for technology that can be harnessed to improve learning for all. Part of Cambridge Assessment and Cambridge University Press, The Centre for Evaluation and Monitoring (CEM) is seeking a talented Lead Software Developer to play a key part in the development of our leading digital assessment products. The Lead Software Developer will work on the development of CEM’s digital assessment products. Working in an agile environment you will work with technical colleagues alongside stakeholders from Product Management, Assessment, Teaching and Learning, Data Science and Design. The work will cover the development of new digital educational products, re-architecture of existing products and other exciting developments as CEM integrates as part of the Cambridge family.

Delivering a strategic vision. Working with colleagues across CEM and the wider Cambridge network you will work on the development of web-based systems that carry out innovative data science on educational data, providing guidance and resources to teachers that is then used to improve learning in the classroom.

Exciting times! Temporarily based at Ushaw College near Durham, we are moving to our vibrant new office based at Gateshead Quays from May 2020

What we’re looking for

• With a relevant degree and relevant experience, you’ll have a track record in the development and delivery of software solutions that meet the needs of end-users and in line with business objectives.
• You will be a technology professional with clear experiences along with a clear understanding of software development principles and practices.
• You will be one of the key people developing software solutions at CEM. You will be adept at software development yourself and able to coach and mentor other members of staff.

Qualifications

• A good technical degree or equivalent qualification and experience

Skills

Essential:

• Demonstrable understanding of software development principles
• Good coding and software development skills ideally using C# or Typescript
• Strong analytical and problem solving skills
• Excellent communication skills – written and verbal
• Knowledge of agile development methodologies
• Knowledge of software development design principles & patterns

Desirable:

• Good coding and software development skills using Python, Javascript or SQL
• Administering and maintaining services on Linux-based servers

Experience

Essential:

• Object Orientated development  - ideally using C# or Typescript
• Experience of developing systems that contain multiple components
• Experience of working in Agile teams
• Experience of all elements of the Software Development Life Cycle in a commercial environment
• Experience of working in an environment using Continuous Integration
• Experience of creating unit tests within a test driven development framework

Desirable:

• Experience developing using Python, Javascript or SQL
• Experience of administering and maintaining services on Linux-based servers

Behaviours

• Self-motivated learner - Keen to learn new approaches and technologies
• Proactive – willing and able to suggest improvements to ways of working
• Conscientious – will own solutions and push to resolve issues
• Collaborative – works well within a team
• Positive attitude to problem solving
• Determined to get the job done well

Who we are 

CEM, part of the Cambridge family, is a vibrant organisation which has established a reputation over 30 years for innovation and quality in educational assessment and research. CEM works with schools, colleges, education authorities, government agencies and other organisations to provide high-quality information through scientifically grounded research.

CEM aims to inform and improve education in two ways:

1. By providing educators and educational institutions with a body of world-class research to support evidence-based education practices, and
2. By providing cutting-edge, digital assessment and monitoring systems which support learning through the provision of robust information on the ability, attitudes, potential and progress of young people.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

Benefits

We offer a range of flexible working options and you will need to be able to commute to both locations. In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work: 

• Generous contributory pension 
• 28 days annual leave, plus bank holidays
• Annual performance related bonus and increases (discretionary) 
• Enhanced maternity/paternity pay
• Employee discount and cashback scheme at 2,500 retailers
• Cycle scheme 
• Season Ticket Loan
• Support for professional qualifications

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 04/04/2020 and interviews will be held on TBC.

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

Click 'Apply' below for further information and to download an application pack. 

Lead Software Developer

Location:  Gateshead, GB

Category:  IT

Role: Lead Software Developer 

Contract: Permanent, Full Time 

Salary: £36,000 - £44,000

Location: Gateshead Quays from May 2020.

What it's about

A passion for technology that can be harnessed to improve learning for all. Part of Cambridge Assessment and Cambridge University Press, The Centre for Evaluation and Monitoring (CEM) is seeking a talented Lead Software Developer to play a key part in the development of our leading digital assessment products. The Lead Software Developer will work on the development of CEM’s digital assessment products. Working in an agile environment you will work with technical colleagues alongside stakeholders from Product Management, Assessment, Teaching and Learning, Data Science and Design. The work will cover the development of new digital educational products, re-architecture of existing products and other exciting developments as CEM integrates as part of the Cambridge family.

Delivering a strategic vision. Working with colleagues across CEM and the wider Cambridge network you will work on the development of web-based systems that carry out innovative data science on educational data, providing guidance and resources to teachers that is then used to improve learning in the classroom.

Exciting times! Temporarily based at Ushaw College near Durham, we are moving to our vibrant new office based at Gateshead Quays from May 2020

What we’re looking for

• With a relevant degree and relevant experience, you’ll have a track record in the development and delivery of software solutions that meet the needs of end-users and in line with business objectives.
• You will be a technology professional with clear experiences along with a clear understanding of software development principles and practices.
• You will be one of the key people developing software solutions at CEM. You will be adept at software development yourself and able to coach and mentor other members of staff.

Qualifications

• A good technical degree or equivalent qualification and experience

Skills

Essential:

• Demonstrable understanding of software development principles
• Good coding and software development skills ideally using C# or Typescript
• Strong analytical and problem solving skills
• Excellent communication skills – written and verbal
• Knowledge of agile development methodologies
• Knowledge of software development design principles & patterns

Desirable:

• Good coding and software development skills using Python, Javascript or SQL
• Administering and maintaining services on Linux-based servers

Experience

Essential:

• Object Orientated development  - ideally using C# or Typescript
• Experience of developing systems that contain multiple components
• Experience of working in Agile teams
• Experience of all elements of the Software Development Life Cycle in a commercial environment
• Experience of working in an environment using Continuous Integration
• Experience of creating unit tests within a test driven development framework

Desirable:

• Experience developing using Python, Javascript or SQL
• Experience of administering and maintaining services on Linux-based servers

Behaviours

• Self-motivated learner - Keen to learn new approaches and technologies
• Proactive – willing and able to suggest improvements to ways of working
• Conscientious – will own solutions and push to resolve issues
• Collaborative – works well within a team
• Positive attitude to problem solving
• Determined to get the job done well

Who we are 

CEM, part of the Cambridge family, is a vibrant organisation which has established a reputation over 30 years for innovation and quality in educational assessment and research. CEM works with schools, colleges, education authorities, government agencies and other organisations to provide high-quality information through scientifically grounded research.

CEM aims to inform and improve education in two ways:

1. By providing educators and educational institutions with a body of world-class research to support evidence-based education practices, and
2. By providing cutting-edge, digital assessment and monitoring systems which support learning through the provision of robust information on the ability, attitudes, potential and progress of young people.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

Benefits

We offer a range of flexible working options and you will need to be able to commute to both locations. In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work: 

• Generous contributory pension 
• 28 days annual leave, plus bank holidays
• Annual performance related bonus and increases (discretionary) 
• Enhanced maternity/paternity pay
• Employee discount and cashback scheme at 2,500 retailers
• Cycle scheme 
• Season Ticket Loan
• Support for professional qualifications

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 04/04/2020 and interviews will be held on TBC.

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

Click 'Apply' below for further information and to download an application pack.