Excellent opportunity for a IT Systems support candidate to join a leader provider of Supply Chain Enterprise SaaS. The Systems Operator is responsible for supporting the company’s computer systems and providing desktop and laptop support for company users as part of the wider support team. Systems operator hours are 07:00 - 15:30 with the position being office-based.

IT Systems Operator / Desktop Support - Windows
Glasgow | £20,000 - £25,000 plus benefits package

Who we are:

After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government’s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provides eProcurement, eInventory, eHealth and eFunding solutions for clients around the world.

What You'll be Doing:

+ Monitor the internal alert system for issues and take corrective actions or escalate as required
+ Ensure timely and efficient processing of production schedules on all computer systems
+ Accurately execute and document standard processing tasks
+ Escalate processing & systems issues in a timely manner
+ Execute prescribed corrective actions to ensure backups execute successfully
+ Action any system issues requiring escalation in a timely manner
+ Monitor backups during execution for completion and document issues
+ Coordinate with IT associates at the start of each shift
+ Support for users with Desktop / Laptop / Mac hardware and productivity software
+ Work with remote support resources to identify issues and gather information for escalation if required
+ Log help desk calls providing detailing information and troubleshoot steps
+ All other duties as assigned

About You:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

+ Experience with Windows desktop and server environments, and operating systems (Linux experience useful)
+ Familiarity with MS Office, and Windows. Mac experience useful.
+ The ideal candidate will demonstrate superior communication skills
+ The ability to learn new technology quickly and thoroughly
+ Possess problem-solving skills
+ Self-motivated and able to work independently
+ Ability to document and record statistics with extreme attention to detail
+ Ability to work through roadblocks and bring about a resolution
+ Experience working in an off-shift environment highly desirable
+ Associate Degree in Information Technology or related field, 2 years related experience and/or training; or equivalent combination of education and experience preferred.

Your Background / Previous Roles May Include:
Systems Monitoring, Junior System Engineer, Junior System Support, IT Support, Infrastructure Support

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Excellent opportunity for a IT Systems support candidate to join a leader provider of Supply Chain Enterprise SaaS. The Systems Operator is responsible for supporting the company’s computer systems and providing desktop and laptop support for company users as part of the wider support team. Systems operator hours are 07:00 - 15:30 with the position being office-based.

IT Systems Operator / Desktop Support - Windows
Glasgow | £20,000 - £25,000 plus benefits package

Who we are:

After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government’s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provides eProcurement, eInventory, eHealth and eFunding solutions for clients around the world.

What You'll be Doing:

+ Monitor the internal alert system for issues and take corrective actions or escalate as required
+ Ensure timely and efficient processing of production schedules on all computer systems
+ Accurately execute and document standard processing tasks
+ Escalate processing & systems issues in a timely manner
+ Execute prescribed corrective actions to ensure backups execute successfully
+ Action any system issues requiring escalation in a timely manner
+ Monitor backups during execution for completion and document issues
+ Coordinate with IT associates at the start of each shift
+ Support for users with Desktop / Laptop / Mac hardware and productivity software
+ Work with remote support resources to identify issues and gather information for escalation if required
+ Log help desk calls providing detailing information and troubleshoot steps
+ All other duties as assigned

About You:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

+ Experience with Windows desktop and server environments, and operating systems (Linux experience useful)
+ Familiarity with MS Office, and Windows. Mac experience useful.
+ The ideal candidate will demonstrate superior communication skills
+ The ability to learn new technology quickly and thoroughly
+ Possess problem-solving skills
+ Self-motivated and able to work independently
+ Ability to document and record statistics with extreme attention to detail
+ Ability to work through roadblocks and bring about a resolution
+ Experience working in an off-shift environment highly desirable
+ Associate Degree in Information Technology or related field, 2 years related experience and/or training; or equivalent combination of education and experience preferred.

Your Background / Previous Roles May Include:
Systems Monitoring, Junior System Engineer, Junior System Support, IT Support, Infrastructure Support

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

An opportunity has arisen for a 3rd Line IT Support Engineer working in and around the beautiful English Lake District.

3rd Line IT Support Engineer - Lake District
Keswick | £28,000 - £32,000 Negotiable and commensurate with experience

We are a company of around ten employees based near Keswick, Cumbria, providing a range of services covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and web site design and hosting.

We have stunning views from our open planned offices overlooking the breath-taking Skiddaw massive, possible the best view from an office in the country, located in the middle of the Lake District National Park we have some of the finest walks and outdoor goings-on in the country, we don’t really have a rush hours here and the whole pace of life is far from the city rat race and without the maddening crowds, apart from Bank Holidays!

A managed services/ IT support company is a special type of company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT people keep current with the latest Microsoft Server software and can complete these network projects on time and on budget.

Because of this there is a strong preference for candidates who have recently worked at a managed service company or have at least performed a recent Microsoft deployment of server products, Office 365, Exchange 2019/2016, Remote Desktop Services, Windows Server, SQL etc.

3rd Line IT Support Engineer Role Overview & Responsibilities:

We are looking for a talented third line engineer to primarily architect, install and support a wide range of servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team.

Duties to include:

+ Design, implementation and support of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.
+ Contract and ad-hoc incident/change support for our Cumbrian regional client base involving support to our clients via telephone, remote and on-site methods.
+ Development of SLA contracts alongside the Services Manager both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals.
+ Ongoing development of LabTech and ConnectWise, our internal Remote Management & Monitoring and Helpdesk suites, regarding custom monitors, client security patching, ticket automation and integration between the systems.

3rd Line IT Support Engineer Technical Skills

Essential

+ At least five years of Microsoft server level IT experience.
+ Demonstrable troubleshooting skills that range from overall network diagnostics to Active Directory synchronisation and mail flow issues.
+ Experience with Server 2012 R2/2016/19, Exchange 2019/16/13, Office 365, Remote Desktop Services, Hyper-V, Active Directory.
+ Exposure to HP platforms and server hardware and hands on working knowledge of server hardware, RAID etc.
+ IP network design including routing, VPN, firewalls, VLANs, DNS, DHCP. Good knowledge in one of the popular firewall brands – Draytek, Fortinet, Sonicwall, Cisco, etc.
+ Experience in backup solutions, bare metal restores and disaster recovery.
+ A working knowledge of PowerShell.

Desired

+ Specific knowledge of Veeam, ShadowProtect, Datto and Eset solutions would be a bonus.
+ Experience with medium and large Wi-Fi networks including point to point Wi-Fi links.
+ Exposure to Cisco IOS and networking equipment
+ SQL and VMWare exposure.
+ Linux server management and maintenance.

Non-Technical Skills

Essential:

+ Good planning, follow through and documentation skills.
+ Interpersonal skills as you will be dealing with customers in all positions from board level downwards.
+ Capability to autonomously self-assign workloads and liaise with our service desk coordinator to schedule others as part of the team.
+ The candidate must be well presented, and have good written and verbal English skills
+ Full UK valid driver's license

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

An opportunity has arisen for a 3rd Line IT Support Engineer working in and around the beautiful English Lake District.

3rd Line IT Support Engineer - Lake District
Keswick | £28,000 - £32,000 Negotiable and commensurate with experience

We are a company of around ten employees based near Keswick, Cumbria, providing a range of services covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and web site design and hosting.

We have stunning views from our open planned offices overlooking the breath-taking Skiddaw massive, possible the best view from an office in the country, located in the middle of the Lake District National Park we have some of the finest walks and outdoor goings-on in the country, we don’t really have a rush hours here and the whole pace of life is far from the city rat race and without the maddening crowds, apart from Bank Holidays!

A managed services/ IT support company is a special type of company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT people keep current with the latest Microsoft Server software and can complete these network projects on time and on budget.

Because of this there is a strong preference for candidates who have recently worked at a managed service company or have at least performed a recent Microsoft deployment of server products, Office 365, Exchange 2019/2016, Remote Desktop Services, Windows Server, SQL etc.

3rd Line IT Support Engineer Role Overview & Responsibilities:

We are looking for a talented third line engineer to primarily architect, install and support a wide range of servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team.

Duties to include:

+ Design, implementation and support of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.
+ Contract and ad-hoc incident/change support for our Cumbrian regional client base involving support to our clients via telephone, remote and on-site methods.
+ Development of SLA contracts alongside the Services Manager both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals.
+ Ongoing development of LabTech and ConnectWise, our internal Remote Management & Monitoring and Helpdesk suites, regarding custom monitors, client security patching, ticket automation and integration between the systems.

3rd Line IT Support Engineer Technical Skills

Essential

+ At least five years of Microsoft server level IT experience.
+ Demonstrable troubleshooting skills that range from overall network diagnostics to Active Directory synchronisation and mail flow issues.
+ Experience with Server 2012 R2/2016/19, Exchange 2019/16/13, Office 365, Remote Desktop Services, Hyper-V, Active Directory.
+ Exposure to HP platforms and server hardware and hands on working knowledge of server hardware, RAID etc.
+ IP network design including routing, VPN, firewalls, VLANs, DNS, DHCP. Good knowledge in one of the popular firewall brands – Draytek, Fortinet, Sonicwall, Cisco, etc.
+ Experience in backup solutions, bare metal restores and disaster recovery.
+ A working knowledge of PowerShell.

Desired

+ Specific knowledge of Veeam, ShadowProtect, Datto and Eset solutions would be a bonus.
+ Experience with medium and large Wi-Fi networks including point to point Wi-Fi links.
+ Exposure to Cisco IOS and networking equipment
+ SQL and VMWare exposure.
+ Linux server management and maintenance.

Non-Technical Skills

Essential:

+ Good planning, follow through and documentation skills.
+ Interpersonal skills as you will be dealing with customers in all positions from board level downwards.
+ Capability to autonomously self-assign workloads and liaise with our service desk coordinator to schedule others as part of the team.
+ The candidate must be well presented, and have good written and verbal English skills
+ Full UK valid driver's license

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

The Role….

Our client, based in Hamburg, is looking for an IT Support Consultant to be the first port of call when dealing with external customer’s technical queries.  You will be responsible for the full life cycle of resolution for technical issues in line with agreed service level agreements. This will include working directly with the customer to ensure they are up to speed on their issue’s resolution and working with other areas of the business to ensure incidents are resolved appropriately and in a timely and professional manner. You will be responsible for implementing appropriate work arounds and documenting the approach taken to solve the problem.  

About You…

The successful IT Support Consultant will have previous experience of providing technical customer support.  You will be very familiar working with VMware, Linux, Windows and Oracle MySQL products. You will also be a fluent English and German speaker.

The Company….

Our client is a leading software organisation based in Hamburg, Germany. If you have the right to work onsite on Hamburg and a professional background that meets the requirements for this role, we’d love to hear from you.

The Role….

Our client, based in Hamburg, is looking for an IT Support Consultant to be the first port of call when dealing with external customer’s technical queries.  You will be responsible for the full life cycle of resolution for technical issues in line with agreed service level agreements. This will include working directly with the customer to ensure they are up to speed on their issue’s resolution and working with other areas of the business to ensure incidents are resolved appropriately and in a timely and professional manner. You will be responsible for implementing appropriate work arounds and documenting the approach taken to solve the problem.  

About You…

The successful IT Support Consultant will have previous experience of providing technical customer support.  You will be very familiar working with VMware, Linux, Windows and Oracle MySQL products. You will also be a fluent English and German speaker.

The Company….

Our client is a leading software organisation based in Hamburg, Germany. If you have the right to work onsite on Hamburg and a professional background that meets the requirements for this role, we’d love to hear from you.

Interested in being part of a Fintech company who truly puts Tech first? We are a cloud-native Platform-as-a-Service business, helping our clients transform their financial analytics. We are growing our engineering teams London, New York and Tokyo; providing an excellent environment for curious individuals, who are interested in creating innovative solutions to help transform the financial services industry.

What we offer

• Salary up to £50,000
• Technical founders with a hugely successful pedigree!
• Agile, fun, dynamic and fast paced environment

This is a great opportunity for a developer to rapidly expand their skillset, with massive internal opportunities in a variety of areas including Quant, core, design and DevOps.

Role

• Supporting the teams through analysing and dealing with technical issues. Using Python development skills to troubleshoot problems
• Help identify bugs
• Read/Diagnose code
• After success in this position, vast opportunities to excel in other areas.

Requirements

• 1+ year Python development experience (inc one of: Django, Flask, NumPy, SciPy)
• Ability to work in a fast-paced environment and effectively manage workload
• Customer facing skills

Desirable

• Exposure to cloud; AWS, Azure or GCP
• DevOps- CI/CD, Containers, IaC
• Linux Systems experience

Benefits

• Private health cover, competitive pension, income protection & life assurance scheme, Plus regular social events, charity days and team drinks & snacks every Friday

Why Join?

An opportunity to work as part of a truly world-class team. We have a friendly, homely but challenging environment, inspiring good learning and great results!

Sound of interest? Please apply to find out more!

Interested in being part of a Fintech company who truly puts Tech first? We are a cloud-native Platform-as-a-Service business, helping our clients transform their financial analytics. We are growing our engineering teams London, New York and Tokyo; providing an excellent environment for curious individuals, who are interested in creating innovative solutions to help transform the financial services industry.

What we offer

• Salary up to £50,000
• Technical founders with a hugely successful pedigree!
• Agile, fun, dynamic and fast paced environment

This is a great opportunity for a developer to rapidly expand their skillset, with massive internal opportunities in a variety of areas including Quant, core, design and DevOps.

Role

• Supporting the teams through analysing and dealing with technical issues. Using Python development skills to troubleshoot problems
• Help identify bugs
• Read/Diagnose code
• After success in this position, vast opportunities to excel in other areas.

Requirements

• 1+ year Python development experience (inc one of: Django, Flask, NumPy, SciPy)
• Ability to work in a fast-paced environment and effectively manage workload
• Customer facing skills

Desirable

• Exposure to cloud; AWS, Azure or GCP
• DevOps- CI/CD, Containers, IaC
• Linux Systems experience

Benefits

• Private health cover, competitive pension, income protection & life assurance scheme, Plus regular social events, charity days and team drinks & snacks every Friday

Why Join?

An opportunity to work as part of a truly world-class team. We have a friendly, homely but challenging environment, inspiring good learning and great results!

Sound of interest? Please apply to find out more!

Interested in being part of a Fintech company who truly puts Tech first? We are a cloud-native Platform-as-a-Service business, helping our clients transform their financial analytics. We are growing our engineering teams London, New York and Tokyo; providing an excellent environment for curious individuals, who are interested in creating innovative solutions to help transform the financial services industry.

What we offer

• Salary £40,000 - £65,000 (depending on experience)
• Technical founders with a hugely successful pedigree!
• Agile, fun, dynamic and fast paced environment

This is a great opportunity for a developer to rapidly expand their skillset, with massive internal opportunities in a variety of areas including Quant, core, design and DevOps.

Role

• Supporting the teams through analysing and dealing with technical issues. Using Python development skills to troubleshoot problems
• Help identify bugs
• Read/Diagnose code
• After success in this position, vast opportunities to excel in other areas.

Requirements

• 1+ year Python development experience (inc one of: Django, Flask, NumPy, SciPy)
• Ability to work in a fast-paced environment and effectively manage workload
• Customer facing skills

Desirable

• Exposure to cloud; AWS, Azure or GCP
• DevOps- CI/CD, Containers, IaC
• Linux Systems experience

Benefits

• Private health cover, competitive pension, income protection & life assurance scheme, Plus regular social events, charity days and team drinks & snacks every Friday

Why Join?

An opportunity to work as part of a truly world-class team. We have a friendly, homely but challenging environment, inspiring good learning and great results!

Sound of interest? Please apply to find out more!

Interested in being part of a Fintech company who truly puts Tech first? We are a cloud-native Platform-as-a-Service business, helping our clients transform their financial analytics. We are growing our engineering teams London, New York and Tokyo; providing an excellent environment for curious individuals, who are interested in creating innovative solutions to help transform the financial services industry.

What we offer

• Salary £40,000 - £65,000 (depending on experience)
• Technical founders with a hugely successful pedigree!
• Agile, fun, dynamic and fast paced environment

This is a great opportunity for a developer to rapidly expand their skillset, with massive internal opportunities in a variety of areas including Quant, core, design and DevOps.

Role

• Supporting the teams through analysing and dealing with technical issues. Using Python development skills to troubleshoot problems
• Help identify bugs
• Read/Diagnose code
• After success in this position, vast opportunities to excel in other areas.

Requirements

• 1+ year Python development experience (inc one of: Django, Flask, NumPy, SciPy)
• Ability to work in a fast-paced environment and effectively manage workload
• Customer facing skills

Desirable

• Exposure to cloud; AWS, Azure or GCP
• DevOps- CI/CD, Containers, IaC
• Linux Systems experience

Benefits

• Private health cover, competitive pension, income protection & life assurance scheme, Plus regular social events, charity days and team drinks & snacks every Friday

Why Join?

An opportunity to work as part of a truly world-class team. We have a friendly, homely but challenging environment, inspiring good learning and great results!

Sound of interest? Please apply to find out more!