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To be considered, please ensure you complete your application on the Computappoint website.
Company:
Due to continuous growth, my client who is a well-known global law firm in the City of London, is seeking a 2nd Line Support Engineer to join them on a permanent basis. If you are looking to gain experience in the Legal sector or looking to build upon your Legal experience with a leading law firm, then this role is for you!
Role:
You will play a pivotal role within a dynamic support team, being someone the junior members of the team look up to and see as having a greater technical knowledge. You will be providing both hardware and software support in a 60/40 split for the local office and will be responsible for making proactive contributions to on-going improvements of the Support function.
Duties include managing issues escalated from the Service Desk; dealing with enquiries via telephone, email and desk-side; logging and tracking all work via a ticketing system; ensuring all requests are responded to and resolved in a timely manner; and assisting the Audio-Visual team with the setup and support of conference rooms.
The following are essential:
- Minimum of 3 years' experience in 2nd line support
- Active Directory: GPO, troubleshooting etc.
- Networking: TCP/IP, DHCP, DNS
- Supporting Microsoft Windows 10, Office 2016
- Experience in supporting and setting up meeting rooms eg WebEx, Cisco etc.
- Experience working in an ITIL environment
- Ability to work in a fast-paced environment and cope under pressure
- Excellent communication and customer-facing skills
- Problem solver and a can do' attitude
The following are desirable:
- Experience working at a law firm
- ITIL Foundation
Shift Pattern:
Must be flexible with the shift pattern that rotates on a weekly basis, including an 8:30am start (earliest) and an 8pm finish (latest)
Salary: Up to GBP39,000 (depending on experience) + Benefits (including 25 days' leave every year with an option to buy extra, childcare vouchers etc.)
If you believe you have the right skill-set and attributes for this role, then please apply today! - To be considered, please ensure you complete your application on the Computappoint website.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Skills: Second Line Desktop Support Legal ITIL Infrastructure Library Service Level Agreements SLAs