Client Success Executive

DESCRIPTION

Salary £22,000 to £24,000 DoE

Law Business Research is an award-winning global provider of legal content and business intelligence for the legal and intellectual property markets. We create essential and unique information for our subscribers, who are drawn from over 100 countries around the world, via our global brands. With a strong platform for international growth and a reputation for creating outstanding content, we can offer individuals an intellectually stimulating work environment that puts global legal and intellectual property issues at the heart of our business.

We are looking for a Client Success Executive to provide professional and ongoing support to top tier international clients. Delivering excellent customer service is key in retention rates and renewals for our products. You’ll also be working with our Account Managers and Business Development team to improve our renewal rates by volume and value.

What you would be doing:

• Supporting the Client Services team by responding to client queries, gaining feedback to assist with product development
• Responsible for delivering high-quality client training programs
• Management and delivery of the product’s reporting for the client
• Update the group CRM system to capture accurate information
• Develop a good understanding of the key markets we operate in
• What we are looking for:
• At least 1 year’s Client Services or Junior Account Management experience, ideally within a professional environment
• Ability to upsell into clients through strong customer services
• Excellent verbal and written communication skill
• Strong relationship building and negotiation skills
• Solid telephone manner
• Ability to provide product training to clients

REQUIREMENTS

In return we can offer you a rewarding career with personal and professional development in addition to a competitive salary with an excellent benefits package:

• 25 days holiday
• Private healthcare
• Cycle to Work scheme
• Season ticket loan
• Gym membership
• Pension

To apply, please send your CV and cover letter explaining why you are suitable for this role via the link below. We look forward to receiving your application.

We support a diverse workforce and inclusive workplace, and welcome applications from different backgrounds.

Client Success Executive

DESCRIPTION

Salary £22,000 to £24,000 DoE

Law Business Research is an award-winning global provider of legal content and business intelligence for the legal and intellectual property markets. We create essential and unique information for our subscribers, who are drawn from over 100 countries around the world, via our global brands. With a strong platform for international growth and a reputation for creating outstanding content, we can offer individuals an intellectually stimulating work environment that puts global legal and intellectual property issues at the heart of our business.

We are looking for a Client Success Executive to provide professional and ongoing support to top tier international clients. Delivering excellent customer service is key in retention rates and renewals for our products. You’ll also be working with our Account Managers and Business Development team to improve our renewal rates by volume and value.

What you would be doing:

• Supporting the Client Services team by responding to client queries, gaining feedback to assist with product development
• Responsible for delivering high-quality client training programs
• Management and delivery of the product’s reporting for the client
• Update the group CRM system to capture accurate information
• Develop a good understanding of the key markets we operate in
• What we are looking for:
• At least 1 year’s Client Services or Junior Account Management experience, ideally within a professional environment
• Ability to upsell into clients through strong customer services
• Excellent verbal and written communication skill
• Strong relationship building and negotiation skills
• Solid telephone manner
• Ability to provide product training to clients

REQUIREMENTS

In return we can offer you a rewarding career with personal and professional development in addition to a competitive salary with an excellent benefits package:

• 25 days holiday
• Private healthcare
• Cycle to Work scheme
• Season ticket loan
• Gym membership
• Pension

To apply, please send your CV and cover letter explaining why you are suitable for this role via the link below. We look forward to receiving your application.

We support a diverse workforce and inclusive workplace, and welcome applications from different backgrounds.

ICT Operations Officer

Salary: £29,498 - £31,289 per annum (salary negotiable for an exceptional candidate)
Hours: 37 hours per week / Full time
Contract Type: Permanent
Location: Exeter

An exciting opportunity has arisen to join our customer focused, successful and professional ICT Team to provide a proactive and highly efficient ICT service. The role will require you to co-ordinate the ICT Operations team to support the college’s ICT infrastructure and systems.

Reporting to the ICT Manager, you will oversee the day to day management of the ICT operations function, and maintain the college’s core ICT infrastructure & systems, in accordance with service level agreements.

The ideal candidate will have recent experience of both Windows & Linux operating systems, managing VMWare and experience of Office 365 including Exchange, OneDrive, and Azure.

You will also have a good level of knowledge and understanding of a wide range of ICT technologies, including; voice and data LAN and WAN infrastructure, firewalls, backups, scripting, databases & web services. In addition, a current Microsoft, Linux or equivalent profession certification is essential for this role.

The successful candidate must have the ability to work under pressure to meet tight deadlines, have excellent communications skills, a calm, confident, positive and supportive manner, and the ability to priorities and organise workloads.

The role also attracts the following excellent benefits
• 28 days per annum holiday plus bank holidays (pro rata if part time)
• Christmas closure, in addition to annual holiday entitlement
• Cycle to work scheme which allows you to buy a new bike but spread the cost of it throughout the year
• Staff discounts including IT software, taxi fares, gym membership
• Staff development
• On site gym, H2B spa and @34 Restaurant
• Employee Assistance Programme

To apply for this post please visit our website

The closing date for receipt of completed applications is Sunday 29th March 2020 at midnight.

Successful applicants will be required to undertake an enhanced disclosure by the DBS.

We do not accept CVs; no agencies please.

Exeter College is committed to promoting equality of opportunity and access for all, irrespective of age, background, race, gender, religion, ability, disability or sexuality. We welcome applications for employment from the whole community.

ICT Operations Officer

Salary: £29,498 - £31,289 per annum (salary negotiable for an exceptional candidate)
Hours: 37 hours per week / Full time
Contract Type: Permanent
Location: Exeter

An exciting opportunity has arisen to join our customer focused, successful and professional ICT Team to provide a proactive and highly efficient ICT service. The role will require you to co-ordinate the ICT Operations team to support the college’s ICT infrastructure and systems.

Reporting to the ICT Manager, you will oversee the day to day management of the ICT operations function, and maintain the college’s core ICT infrastructure & systems, in accordance with service level agreements.

The ideal candidate will have recent experience of both Windows & Linux operating systems, managing VMWare and experience of Office 365 including Exchange, OneDrive, and Azure.

You will also have a good level of knowledge and understanding of a wide range of ICT technologies, including; voice and data LAN and WAN infrastructure, firewalls, backups, scripting, databases & web services. In addition, a current Microsoft, Linux or equivalent profession certification is essential for this role.

The successful candidate must have the ability to work under pressure to meet tight deadlines, have excellent communications skills, a calm, confident, positive and supportive manner, and the ability to priorities and organise workloads.

The role also attracts the following excellent benefits
• 28 days per annum holiday plus bank holidays (pro rata if part time)
• Christmas closure, in addition to annual holiday entitlement
• Cycle to work scheme which allows you to buy a new bike but spread the cost of it throughout the year
• Staff discounts including IT software, taxi fares, gym membership
• Staff development
• On site gym, H2B spa and @34 Restaurant
• Employee Assistance Programme

To apply for this post please visit our website

The closing date for receipt of completed applications is Sunday 29th March 2020 at midnight.

Successful applicants will be required to undertake an enhanced disclosure by the DBS.

We do not accept CVs; no agencies please.

Exeter College is committed to promoting equality of opportunity and access for all, irrespective of age, background, race, gender, religion, ability, disability or sexuality. We welcome applications for employment from the whole community.

We are working with a number of clients within the Thames Valley who are looking for C# .Net MVC SQL Developers to assist in designing, developing, delivering and supporting applications identified by the business and contribute to the continued improvement in these applications.

Key Activities:

Development of modern Microsoft ASP.net based websites and SQL databases, utilising C#, .NET Core, MVC, Web API, Razor Pages, JavaScript, Entity Framework.

Prior Experience:

C#, ASP.net (.NET Core, MVC, Web API, Razor Pages, Entity Framework) Azure Active Directory, SQL Server, Azure SQL, SharePoint Online

What our Clients offer :As a Software Developer, you’ll earn a highly competitive salary (to £90k) plus bonus and a comprehensive benefits package, including share schemes, exercise / sports allowance, pension contribution, generous holiday allowance, holiday and travel insurance and more!

Please CLEARLY state all relevant technology experience on your CV to stand the best chance of securing an interview.

Please send your CV to Victor Jones.  victor.jones@asq-tech.com

We are working with a number of clients within the Thames Valley who are looking for C# .Net MVC SQL Developers to assist in designing, developing, delivering and supporting applications identified by the business and contribute to the continued improvement in these applications.

Key Activities:

Development of modern Microsoft ASP.net based websites and SQL databases, utilising C#, .NET Core, MVC, Web API, Razor Pages, JavaScript, Entity Framework.

Prior Experience:

C#, ASP.net (.NET Core, MVC, Web API, Razor Pages, Entity Framework) Azure Active Directory, SQL Server, Azure SQL, SharePoint Online

What our Clients offer :As a Software Developer, you’ll earn a highly competitive salary (to £90k) plus bonus and a comprehensive benefits package, including share schemes, exercise / sports allowance, pension contribution, generous holiday allowance, holiday and travel insurance and more!

Please CLEARLY state all relevant technology experience on your CV to stand the best chance of securing an interview.

Please send your CV to Victor Jones.  victor.jones@asq-tech.com

Start Date: 1st May 2020

Pay: FTE 17,772

Term Time Only

Hours 8.30am – 4.30pm

Salary: FTE £17,772 pro-rata £13,611

A much sought-after vacancy has arisen for a School Receptionist and Administrator to work full time, term time only at a School that enjoys a reputation of high academic standards within a caring, happy environment.

St. Andrew’s School is looking to appoint a highly organised, articulate and friendly individual to provide full-time receptionist duties and assist with administrative tasks in the Main School Office. The role also requires delivery of first aid and medication to KS2 pupils with the support of a School Administrator.

You will be the welcoming face of the school and will provide a positive first impression to all visitors, students and staff members. You will need to be adaptable and confident with good spoken and written communication skills, an excellent telephone manner and the ability to stay calm under pressure.

Experience working within a school environment and knowledge of an MIS would be advantageous. Previous post holders have also driven the school minibus on occasion and the willingness to progress this skill would also be an advantage.

There is also the availability of additional hours to manage/support the running of the School Breakfast Club for the right candidate.

You will have:

• A good standard of general education with strong IT skills and experience using standard office programmes
• Organisational skills are essential with the proven ability to prioritise your work and ability to deal with a wide range of situations
• Ideally you will have experience of working in a School Office although we will consider transferable skills
• The ability to work under pressure in a friendly and professional manner, dealing with staff, parents and members of the public.

We can offer:

• A busy and happy working environment supported by a friendly, established administrative team
• Job specific training
• Opportunities for additional hours
• A competitive FTE for local administrative work

If you know in advance that you will not be available on the interview date advertised, please note this at time of application so other arrangements can be made if required.

Please Note: References may be taken up prior to interview.

Closing Date: 19/03/2020 at 23:45

Interviews: Thursday 26th & Friday 27th March

Information about the school

St Andrew’s School is a highly successful and well respected co-educational independent primary school set in a conservation area of historic Rochester. Our bright, happy and enthusiastic pupils thrive in our smaller class sizes and benefit from specialist teaching in some subjects.

St. Andrew's achieves consistently good academic results where pupils are prepared for the 11+ examinations and the majority move on to the School of their choice. The School has a very happy atmosphere that can be attributed to the sensitive way in which the staff teach and care for the children. The enthusiasm for the children to be successful creates a stimulating environment that is conducive to learning. The School is proud of its teaching and learning with an emphasis on class teaching with appropriate differentiation. The discipline in the School is based on mutual respect amongst pupils, peers and teachers. The children have clearly defined parameters of behaviour and are taught to show respect to all with whom they come in contact.

The 340 pupil school caters for 3 to 11 year olds and is owned and managed by Education Development Trust, a leading independent provider of education and training services in the UK and overseas.

Our School and all its personnel are committed to safeguarding and promoting the welfare of the children. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

KTJ1

Start Date: 1st May 2020

Pay: FTE 17,772

Term Time Only

Hours 8.30am – 4.30pm

Salary: FTE £17,772 pro-rata £13,611

A much sought-after vacancy has arisen for a School Receptionist and Administrator to work full time, term time only at a School that enjoys a reputation of high academic standards within a caring, happy environment.

St. Andrew’s School is looking to appoint a highly organised, articulate and friendly individual to provide full-time receptionist duties and assist with administrative tasks in the Main School Office. The role also requires delivery of first aid and medication to KS2 pupils with the support of a School Administrator.

You will be the welcoming face of the school and will provide a positive first impression to all visitors, students and staff members. You will need to be adaptable and confident with good spoken and written communication skills, an excellent telephone manner and the ability to stay calm under pressure.

Experience working within a school environment and knowledge of an MIS would be advantageous. Previous post holders have also driven the school minibus on occasion and the willingness to progress this skill would also be an advantage.

There is also the availability of additional hours to manage/support the running of the School Breakfast Club for the right candidate.

You will have:

• A good standard of general education with strong IT skills and experience using standard office programmes
• Organisational skills are essential with the proven ability to prioritise your work and ability to deal with a wide range of situations
• Ideally you will have experience of working in a School Office although we will consider transferable skills
• The ability to work under pressure in a friendly and professional manner, dealing with staff, parents and members of the public.

We can offer:

• A busy and happy working environment supported by a friendly, established administrative team
• Job specific training
• Opportunities for additional hours
• A competitive FTE for local administrative work

If you know in advance that you will not be available on the interview date advertised, please note this at time of application so other arrangements can be made if required.

Please Note: References may be taken up prior to interview.

Closing Date: 19/03/2020 at 23:45

Interviews: Thursday 26th & Friday 27th March

Information about the school

St Andrew’s School is a highly successful and well respected co-educational independent primary school set in a conservation area of historic Rochester. Our bright, happy and enthusiastic pupils thrive in our smaller class sizes and benefit from specialist teaching in some subjects.

St. Andrew's achieves consistently good academic results where pupils are prepared for the 11+ examinations and the majority move on to the School of their choice. The School has a very happy atmosphere that can be attributed to the sensitive way in which the staff teach and care for the children. The enthusiasm for the children to be successful creates a stimulating environment that is conducive to learning. The School is proud of its teaching and learning with an emphasis on class teaching with appropriate differentiation. The discipline in the School is based on mutual respect amongst pupils, peers and teachers. The children have clearly defined parameters of behaviour and are taught to show respect to all with whom they come in contact.

The 340 pupil school caters for 3 to 11 year olds and is owned and managed by Education Development Trust, a leading independent provider of education and training services in the UK and overseas.

Our School and all its personnel are committed to safeguarding and promoting the welfare of the children. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

KTJ1

Job title: Support Analyst

Region: London, Haig House

Directorate: Information Management & Technology (IM&T)

Contract: Permanent, Full time 35 hours per week

Salary: £26,452 per annum (£22,000 plus £4,452 London Weighting)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the Armed Forces community and honouring their contribution
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so, then we would like you hear from you….

The Role

The IM&T Directorate is going through an exciting period of change in our role as a critical enabling support service to deliver the Legion’s vision for 2021.

We are seeking a Support Analyst to join our Service Desk Team to provide technical support to all our 1600 staff across the Legion. You will respond to staff seeking technical assistance over the phone, in person or via e-mail acting as triage and resolver with escalations to specific teams where necessary.

The successful candidate will have strong knowledge of Microsoft environments, proven networking experience and a good understanding of PC hardware & software set up, mobile devices and other technical products to enable you to manage and resolve a wide range of enquiries.

Proven experience of work in an IT support role with a strong emphasis on customer focus is essential for this role.

How to Apply

Please apply by clicking ‘Apply online’

Closing date for this role is Tuesday 24^th March 2020

Job title: Support Analyst

Region: London, Haig House

Directorate: Information Management & Technology (IM&T)

Contract: Permanent, Full time 35 hours per week

Salary: £26,452 per annum (£22,000 plus £4,452 London Weighting)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the Armed Forces community and honouring their contribution
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so, then we would like you hear from you….

The Role

The IM&T Directorate is going through an exciting period of change in our role as a critical enabling support service to deliver the Legion’s vision for 2021.

We are seeking a Support Analyst to join our Service Desk Team to provide technical support to all our 1600 staff across the Legion. You will respond to staff seeking technical assistance over the phone, in person or via e-mail acting as triage and resolver with escalations to specific teams where necessary.

The successful candidate will have strong knowledge of Microsoft environments, proven networking experience and a good understanding of PC hardware & software set up, mobile devices and other technical products to enable you to manage and resolve a wide range of enquiries.

Proven experience of work in an IT support role with a strong emphasis on customer focus is essential for this role.

How to Apply

Please apply by clicking ‘Apply online’

Closing date for this role is Tuesday 24^th March 2020