ITIL Service Manager

Location:  Cambridge, GB

Category:  IT

ITIL Service Manager

Permanent – Full Time
Salary: £46,600 – £62,900
Location: Cambridge

What it’s about 

We are looking for an experienced ITIL Service Manager to join the Service Management team to lead the integration of emerging Agile service management practices within an established ITIL v3 environment. We are continuing to mature our capabilities and seek an individual who can support the delivery of digital products and services into our complex IT environment.

In this business critical role you will promote the use of the service management policy, process and procedures to meet service transition and operational levels. You will ensure that working instructions and procedures are developed and followed, whilst continually identifying improvements to the way that the processes operate.

You will have experience of working within an Agile product delivery landscape and be familiar with Continuous Integration/Continuous Delivery as it intersects with the more formal Service Release and Transition processes.

What you’ll be doing 

• Develop procedures and work instructions to deliver effective service management, ensuring they align with the Service Management Strategic Plan 
• Accountable for providing evidence to ISO/IEC 20000 auditors that the processes are being complied with and are being measured, prepared to undertake internal audits as required

• Have responsibility for maintaining the Service Management Authority governance process through one or more ITIL processes, identifying improvement opportunities through CSI
• Own the Service Management System lifecycle elements and ensure compliance across the technical and delivery teams

What we’re looking for

The successful candidate will have the ability to work well under pressure, using their analytical skills they will identify trends and challenge were appropriate, due to this they will need excellent organisational and decision making skills. Whilst working to strict deadlines they will proactively manage the levels of demand using their excellent

The successful candidate will need:
• Significant experience of running an ITIL service management function in a complex environment 
• Excellent ITIL v3 knowledge (at least Practitioner qualified), excellent Agile knowledge (any methodology) including CI/CD
• Capability to build an awareness of the Customer’s business priorities, objectives and business drivers 
• Strong experience of stakeholder engagement and building relationships with both technical and non-technical resources 
• Ability to understand business services and their usage, whilst also having a good appreciation of the underpinning technologies that deliver these services 

Who we are 

Cambridge Assessment is Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation. 
 

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

Benefits

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual salary review and discretionary company bonus
• Enhanced maternity/paternity pay
• Employee discount and cash back scheme at 2,500 retailers
• Cycle scheme
• Season Ticket Loan
• Subsidised staff restaurants
• Support for professional qualifications
• Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 22/03/2020 and interviews will be held on 30/Mar/2020.

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

Click 'Apply' below for further information and to download an application pack. 

ITIL Service Manager

Location:  Cambridge, GB

Category:  IT

ITIL Service Manager

Permanent – Full Time
Salary: £46,600 – £62,900
Location: Cambridge

What it’s about 

We are looking for an experienced ITIL Service Manager to join the Service Management team to lead the integration of emerging Agile service management practices within an established ITIL v3 environment. We are continuing to mature our capabilities and seek an individual who can support the delivery of digital products and services into our complex IT environment.

In this business critical role you will promote the use of the service management policy, process and procedures to meet service transition and operational levels. You will ensure that working instructions and procedures are developed and followed, whilst continually identifying improvements to the way that the processes operate.

You will have experience of working within an Agile product delivery landscape and be familiar with Continuous Integration/Continuous Delivery as it intersects with the more formal Service Release and Transition processes.

What you’ll be doing 

• Develop procedures and work instructions to deliver effective service management, ensuring they align with the Service Management Strategic Plan 
• Accountable for providing evidence to ISO/IEC 20000 auditors that the processes are being complied with and are being measured, prepared to undertake internal audits as required

• Have responsibility for maintaining the Service Management Authority governance process through one or more ITIL processes, identifying improvement opportunities through CSI
• Own the Service Management System lifecycle elements and ensure compliance across the technical and delivery teams

What we’re looking for

The successful candidate will have the ability to work well under pressure, using their analytical skills they will identify trends and challenge were appropriate, due to this they will need excellent organisational and decision making skills. Whilst working to strict deadlines they will proactively manage the levels of demand using their excellent

The successful candidate will need:
• Significant experience of running an ITIL service management function in a complex environment 
• Excellent ITIL v3 knowledge (at least Practitioner qualified), excellent Agile knowledge (any methodology) including CI/CD
• Capability to build an awareness of the Customer’s business priorities, objectives and business drivers 
• Strong experience of stakeholder engagement and building relationships with both technical and non-technical resources 
• Ability to understand business services and their usage, whilst also having a good appreciation of the underpinning technologies that deliver these services 

Who we are 

Cambridge Assessment is Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation. 
 

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

Benefits

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual salary review and discretionary company bonus
• Enhanced maternity/paternity pay
• Employee discount and cash back scheme at 2,500 retailers
• Cycle scheme
• Season Ticket Loan
• Subsidised staff restaurants
• Support for professional qualifications
• Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 22/03/2020 and interviews will be held on 30/Mar/2020.

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

Click 'Apply' below for further information and to download an application pack. 

Our client is a FinTech company and a leading global specialist in investment and compensation plan implementation and administration for the Financial Services sector. They have an international reach operating out of London, Zurich  and the United States to serve their clients, which include some of the world’s largest banks, insurance companies and Private Equity firms.

We are seeking an experienced, highly motivated professional with strong analytical skills to join their London office as a “Data and Reporting Analyst”, to perform reporting, reconciliation and controlling activities with a focus on investment and compensation plans for the Financial Services sector.  The successful candidate must love working with numbers and excel and must be a dynamic individual who enjoys problem solving and working to tight deadlines.

Duties and Responsibilities

·         Generate, verify and deliver standard month end as well as ad-hoc reports to client stakeholders.

·         Reconcile plan assets/liabilities and coordinate true up on a periodic basis.

·         Prepare trade orders, communicate with custodian/trade desk, post settlement transactions for all trading related events associated with compensation plans under administration. 

·         Execute checklist of assigned trading/transaction related tasks.

·         Analyze valuation and plan activity data/statements (e.g. capital call, distribution) and post relevant data to the System.

·         Ensure that all plan relevant transactions are posted in a timely and accurate manner, specifically to meet periodic reporting deadlines (e.g. payroll, end of month, fee processing).

·         Work closely with other departments of the company to coordinate and ensure that participant accounts are up to date at all times (e.g. dividends, prices, valuations, corrections, fund events)

·         Calculate and post participant fees.

·         Verify and approve payroll reports on a periodic basis .

·         Perform and document various ISAE 3402 controls.

·         Escalate system and reporting issues to relevant teams, monitor and verify resolution process.

·         Work with internal teams to complete testing for system enhancements.

·         Work with Client Relationship Managers to insure that client requests are addressed and deliverables. are provided to clients in a timely and accurate manner.

Education and Experience

·         Graduate level candidate.

·         Accounting/Bookkeeping/Controlling/Operations experience.

·         Diligent with strong attention to detail.

·         Strong analytical and quantitative skills.

·         Intermediate to Advanced Microsoft Excel skills.

·         Extensive experience with web-based applications.

·         Excellent organizational skills and ability to prioritize tasks.

·         Able to work well under pressure of time constraints (i.e. strong sense of urgency).

·         Independent and self motivated.

Able to discreetly handle sensitive information

Please send your CV for further information.

Our client is a FinTech company and a leading global specialist in investment and compensation plan implementation and administration for the Financial Services sector. They have an international reach operating out of London, Zurich  and the United States to serve their clients, which include some of the world’s largest banks, insurance companies and Private Equity firms.

We are seeking an experienced, highly motivated professional with strong analytical skills to join their London office as a “Data and Reporting Analyst”, to perform reporting, reconciliation and controlling activities with a focus on investment and compensation plans for the Financial Services sector.  The successful candidate must love working with numbers and excel and must be a dynamic individual who enjoys problem solving and working to tight deadlines.

Duties and Responsibilities

·         Generate, verify and deliver standard month end as well as ad-hoc reports to client stakeholders.

·         Reconcile plan assets/liabilities and coordinate true up on a periodic basis.

·         Prepare trade orders, communicate with custodian/trade desk, post settlement transactions for all trading related events associated with compensation plans under administration. 

·         Execute checklist of assigned trading/transaction related tasks.

·         Analyze valuation and plan activity data/statements (e.g. capital call, distribution) and post relevant data to the System.

·         Ensure that all plan relevant transactions are posted in a timely and accurate manner, specifically to meet periodic reporting deadlines (e.g. payroll, end of month, fee processing).

·         Work closely with other departments of the company to coordinate and ensure that participant accounts are up to date at all times (e.g. dividends, prices, valuations, corrections, fund events)

·         Calculate and post participant fees.

·         Verify and approve payroll reports on a periodic basis .

·         Perform and document various ISAE 3402 controls.

·         Escalate system and reporting issues to relevant teams, monitor and verify resolution process.

·         Work with internal teams to complete testing for system enhancements.

·         Work with Client Relationship Managers to insure that client requests are addressed and deliverables. are provided to clients in a timely and accurate manner.

Education and Experience

·         Graduate level candidate.

·         Accounting/Bookkeeping/Controlling/Operations experience.

·         Diligent with strong attention to detail.

·         Strong analytical and quantitative skills.

·         Intermediate to Advanced Microsoft Excel skills.

·         Extensive experience with web-based applications.

·         Excellent organizational skills and ability to prioritize tasks.

·         Able to work well under pressure of time constraints (i.e. strong sense of urgency).

·         Independent and self motivated.

Able to discreetly handle sensitive information

Please send your CV for further information.

Technical Support – Enforcement

• Location: St Mellons
• Grade & Salary: 3, £22,882 rising to £25,516 over three years
• Post number: 202070
• Type of contract: Permanent
• Work pattern: Full time

Closing date: 25 March 2020

Benefits: Civil Service pension, 28 days annual leave, rising to 33 days over 5 years, flexible working options, occupational health including counselling and advisory services and eye care, childcare vouchers and salary sacrifice schemes.

Role Purpose

The post holder will provide high level technical and business support to enforcement staff and governance processes, ensuring compliance with relevant legislation. 

Qualifications and Skills

You will have;

• Previous experience in an Administration type role.
• Strong interpersonal and networking skills to develop good working relationships between partner teams within NRW.
• Strong and effective self-management and organisational skills.
• Able to work well as part of a team.
• Excellent customer care skills.
• Prior experience of managing Business ICT systems.

For more information, please visit our website.

Technical Support – Enforcement

• Location: St Mellons
• Grade & Salary: 3, £22,882 rising to £25,516 over three years
• Post number: 202070
• Type of contract: Permanent
• Work pattern: Full time

Closing date: 25 March 2020

Benefits: Civil Service pension, 28 days annual leave, rising to 33 days over 5 years, flexible working options, occupational health including counselling and advisory services and eye care, childcare vouchers and salary sacrifice schemes.

Role Purpose

The post holder will provide high level technical and business support to enforcement staff and governance processes, ensuring compliance with relevant legislation. 

Qualifications and Skills

You will have;

• Previous experience in an Administration type role.
• Strong interpersonal and networking skills to develop good working relationships between partner teams within NRW.
• Strong and effective self-management and organisational skills.
• Able to work well as part of a team.
• Excellent customer care skills.
• Prior experience of managing Business ICT systems.

For more information, please visit our website.

SAP CRM/SD Consultant

Location:  Cambridge, GB

Category:  IT

Contract: Full-time, Permanent

Salary: £33,000 - £46,400

What it’s about 

The SAP Centre of Excellence is made up of experienced SAP Professionals, providing support for examination processing and associated activities. We are looking for an SAP CRM/SD Consultant to join the in-house SAP Centre of Excellence. As an SAP CRM/SD consultant, you will deliver analytically informed solutions which help the business streams tackle complex business issues and achieve their goals. You will be expected to support projects where the need arises, deliver business as usual enhancements and provide 3rd line support. The successful applicant will have proven configuration experience together with a capability to define solutions for enhancements through functional specifications and assist with the creation and execution of test cases, all the while delivering high quality customer service.

What you’ll be doing 

• Configuration and implementation of SAP SD and CRM including providing functional expertise, hands on delivery, customisation and general guidance on SAP.

• Providing 3rd level support for CRM/SD and associated interfaces and reports.
• Support, analyse and resolve cross-functional incidents and service requests drawing on a proven background of standard SAP CRM/SD functionality, understanding/experience of SD integration with other modules (MM, FI, PS) and wider SAP functionality (BPM, PI, ABAP, BW, BPM).
• Understanding complex and variable business requirements and where appropriate challenging them and communicating to a range of stakeholders.
• Liaising with business representatives and Centre of Excellence colleagues to design appropriate solutions.
• Hands-on configuration and customisation.
• Root cause analysis of problem records.
• Development of functional specifications and test strategies.
• Ensuring compliance to existing, and development of required data and reporting standards.
• Keeping abreast of SAP releases, enhancements/new functionality and perform application research.

What we’re looking for

• Proven hands on configuration and customisation experience in CRM/SD ideally with both a project and support background.
• Good experience in and knowledge of design and testing in core CRM/SD.
• Excellent communication skills (written, oral and presentation).
• Interfaces/integration with non-SAP systems.
• Integration with other modules of SAP (FI/PS/MM/SD etc).
• Process frameworks such as ITIL.
• Working in a user-facing support role.
• Delivering business change and process improvement initiatives through SAP.
• Transforming business requirements into solution designs.
• Demonstrated track record of self-discipline, delivery and stakeholder management.

You will ideally have been involved in at least one full life cycle SAP CRM/SD implementation projects.  You will also possess detailed knowledge of ECC 6. The successful candidate will be able to demonstrate drive and enthusiasm alongside a pragmatic and flexible approach. You will have excellent analytical and problem solving skills and be used to working to deadlines.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits. You will also gain exposure to exciting new technologies in the SAP space.

Benefits
In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:
 

• Generous contributory pension
• 28 days annual leave, plus bank holidays 
• Annual performance related bonus and increases (discretionary) 
• Enhanced maternity/paternity pay 

• Employee discount and cash back scheme at 2,500 retailers 
• Cycle scheme 
• Season Ticket Loan
• Subsidised staff restaurants
• Support for professional qualifications
• Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

Who we are

Cambridge Assessment is Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation. 

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 22/03/2020 and interviews will be held following the closing date.

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

Click 'Apply' below for further information and to download an application pack. 

SAP CRM/SD Consultant

Location:  Cambridge, GB

Category:  IT

Contract: Full-time, Permanent

Salary: £33,000 - £46,400

What it’s about 

The SAP Centre of Excellence is made up of experienced SAP Professionals, providing support for examination processing and associated activities. We are looking for an SAP CRM/SD Consultant to join the in-house SAP Centre of Excellence. As an SAP CRM/SD consultant, you will deliver analytically informed solutions which help the business streams tackle complex business issues and achieve their goals. You will be expected to support projects where the need arises, deliver business as usual enhancements and provide 3rd line support. The successful applicant will have proven configuration experience together with a capability to define solutions for enhancements through functional specifications and assist with the creation and execution of test cases, all the while delivering high quality customer service.

What you’ll be doing 

• Configuration and implementation of SAP SD and CRM including providing functional expertise, hands on delivery, customisation and general guidance on SAP.

• Providing 3rd level support for CRM/SD and associated interfaces and reports.
• Support, analyse and resolve cross-functional incidents and service requests drawing on a proven background of standard SAP CRM/SD functionality, understanding/experience of SD integration with other modules (MM, FI, PS) and wider SAP functionality (BPM, PI, ABAP, BW, BPM).
• Understanding complex and variable business requirements and where appropriate challenging them and communicating to a range of stakeholders.
• Liaising with business representatives and Centre of Excellence colleagues to design appropriate solutions.
• Hands-on configuration and customisation.
• Root cause analysis of problem records.
• Development of functional specifications and test strategies.
• Ensuring compliance to existing, and development of required data and reporting standards.
• Keeping abreast of SAP releases, enhancements/new functionality and perform application research.

What we’re looking for

• Proven hands on configuration and customisation experience in CRM/SD ideally with both a project and support background.
• Good experience in and knowledge of design and testing in core CRM/SD.
• Excellent communication skills (written, oral and presentation).
• Interfaces/integration with non-SAP systems.
• Integration with other modules of SAP (FI/PS/MM/SD etc).
• Process frameworks such as ITIL.
• Working in a user-facing support role.
• Delivering business change and process improvement initiatives through SAP.
• Transforming business requirements into solution designs.
• Demonstrated track record of self-discipline, delivery and stakeholder management.

You will ideally have been involved in at least one full life cycle SAP CRM/SD implementation projects.  You will also possess detailed knowledge of ECC 6. The successful candidate will be able to demonstrate drive and enthusiasm alongside a pragmatic and flexible approach. You will have excellent analytical and problem solving skills and be used to working to deadlines.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits. You will also gain exposure to exciting new technologies in the SAP space.

Benefits
In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:
 

• Generous contributory pension
• 28 days annual leave, plus bank holidays 
• Annual performance related bonus and increases (discretionary) 
• Enhanced maternity/paternity pay 

• Employee discount and cash back scheme at 2,500 retailers 
• Cycle scheme 
• Season Ticket Loan
• Subsidised staff restaurants
• Support for professional qualifications
• Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

Who we are

Cambridge Assessment is Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation. 

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 22/03/2020 and interviews will be held following the closing date.

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

Click 'Apply' below for further information and to download an application pack. 

Infrastructure Team Lead

Location:  Cambridge, GB

Category:  IT

Contract: Full-time, Permanent

Salary: £48,000 - £67,800

We are currently looking for an experienced Infrastructure Team Leader to lead a team of high performing engineers in the support, provision and management of Cambridge Assessment’s Public Cloud, virtualisation, storage, backup and VDI infrastructure.

What you will be doing:

• Leading a dynamic and highly experienced team of infrastructure engineers including line management, day-to-day guidance, goal setting, career progression and support
• Developing a team road map for the continued improvement of services provided
• Managing the support provision of virtualisation, storage and backup technologies
• Acting as a Technical Lead for Public Cloud (AWS and Azure), providing advice and guidance to other IT teams in the evaluation and selection of Public Cloud solutions and governance and management of the Public Cloud accounts
• Monitoring Public Cloud monthly spend and identifying opportunities for cost optimisation
• Developing policies, procedures and standards for the team’s technologies
• Providing expert advice to Senior Management on technical capabilities of infrastructure technologies
• Handling escalations from customers and senior management with urgency, openness and clarity
• Providing technical support by resolving incidents, problems and service requests.
• Participating in and leading projects to implement new technologies 
• Gaining experience in the latest on-premises and public cloud technologies in a large scale environment

What we’re looking for:

• Proven technical team lead experience
• Primary skillset in Public Cloud and on-premise infrastructure technologies
• Ability to organise team deliverables, manage stakeholder expectation and motivate the team to achieve the goals.
• Confident communicator in business and technical environments.
• Comfortable challenging assumptions and finding creative solutions to problems.
• Awareness and experience of networking, Windows and Linux would desirable.

Business Technology Services continually seeks to deliver customer-focused services that meet the demands of the business and their customers. We take an 'always on' approach to make our services available to users at all times.

Who we are 

Cambridge Assessment is Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation. This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

Benefits:

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual salary review and discretionary company bonus 
• Enhanced maternity/paternity pay and childcare voucher scheme
• Employee discount and cash back scheme at 1,200 retailers
• Cycle scheme
• Subsidised canteens

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 31/03/2020 and interviews will be held throughout the period the advert is live.

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

Click 'Apply' below for further information and to download an application pack. 

Infrastructure Team Lead

Location:  Cambridge, GB

Category:  IT

Contract: Full-time, Permanent

Salary: £48,000 - £67,800

We are currently looking for an experienced Infrastructure Team Leader to lead a team of high performing engineers in the support, provision and management of Cambridge Assessment’s Public Cloud, virtualisation, storage, backup and VDI infrastructure.

What you will be doing:

• Leading a dynamic and highly experienced team of infrastructure engineers including line management, day-to-day guidance, goal setting, career progression and support
• Developing a team road map for the continued improvement of services provided
• Managing the support provision of virtualisation, storage and backup technologies
• Acting as a Technical Lead for Public Cloud (AWS and Azure), providing advice and guidance to other IT teams in the evaluation and selection of Public Cloud solutions and governance and management of the Public Cloud accounts
• Monitoring Public Cloud monthly spend and identifying opportunities for cost optimisation
• Developing policies, procedures and standards for the team’s technologies
• Providing expert advice to Senior Management on technical capabilities of infrastructure technologies
• Handling escalations from customers and senior management with urgency, openness and clarity
• Providing technical support by resolving incidents, problems and service requests.
• Participating in and leading projects to implement new technologies 
• Gaining experience in the latest on-premises and public cloud technologies in a large scale environment

What we’re looking for:

• Proven technical team lead experience
• Primary skillset in Public Cloud and on-premise infrastructure technologies
• Ability to organise team deliverables, manage stakeholder expectation and motivate the team to achieve the goals.
• Confident communicator in business and technical environments.
• Comfortable challenging assumptions and finding creative solutions to problems.
• Awareness and experience of networking, Windows and Linux would desirable.

Business Technology Services continually seeks to deliver customer-focused services that meet the demands of the business and their customers. We take an 'always on' approach to make our services available to users at all times.

Who we are 

Cambridge Assessment is Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation. This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

Benefits:

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual salary review and discretionary company bonus 
• Enhanced maternity/paternity pay and childcare voucher scheme
• Employee discount and cash back scheme at 1,200 retailers
• Cycle scheme
• Subsidised canteens

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 31/03/2020 and interviews will be held throughout the period the advert is live.

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

Click 'Apply' below for further information and to download an application pack.