The Company

We are Alpha FX - an award-winning financial services firm, providing FX hedging solutions to medium and large businesses internationally.

Since our inception in 2009, our business has grown 50% year-on-year working in a mature and highly competitive industry. Today, we're a team of 100, transacting billions, and in April 2017 listed on the London Stock Exchange. Throughout our journey, there's one thing that has consistently set us apart - our people.

We're passionate about providing talented individuals with life-changing career opportunities and giving them the tools and support they need to fully take advantage of them. 60% of our team are Partners and we're committed to making new shareholders each year. This continues to be possible because, despite being a mature, profitable and high growth business, we've never stopped acting like a start-up.

The Role

We are seeking ambitious individuals who are dedicated to changing their lives over the next few years, by working in a challenging but highly rewarding sales role. This is an opportunity for a self-starter - someone with big ambitions, but also the urgency and resilience to achieve them. Effort and potential are more important to us than experience, so if you're committed, we'll take care of the rest.

A hybrid position of business development and account management, as a Portfolio Manager, you will be responsible for building a portfolio of high-value corporate clients from the ground-up. This begins with sourcing and engaging c-suite decision-makers of medium to large businesses across an array of sectors. For each new sales opportunity you initiate, you'll have the choice of six mentors to support you through the process, enabling you to learn from the people you work best with and putting you in control of your development. These are people who know first-hand what it takes to be successful in the role - Partners who have grown their own seven-figure portfolios and have a vested interested in seeing you succeed. They will help you learn the business, your clientele and a range of strategies to add value to them. As you develop, your portfolio will continue to grow, and naturally, your position will move further into a blend of account management and business development.

Our team likens the role to growing their own business within a business, and this comes with all the accountability, demands and rewards you would expect. Commissions are uncapped, residual and received on every pound your portfolio makes.

Main responsibilities would include:

Researching and qualifying potential clients to build a database of leadsYou will own the telephone - using it to engage and consult with C-level executives of medium-large businesses (£30m - £300m) across a diverse range of sectors. Cold calling will be your primary and preferred method of engaging opportunities.You will learn your clients' businesses and work to explore and uncover key problems and challenges, whilst educating them on how Alpha's solutions can solve them.You will work closely with analysts and strategists to build and present valuable risk management solutions to clients - in time learning how to develop these solutions yourself.You will develop trusted relationships with your existing portfolio of clients to retain their business and grow your portfolio.In time, you will learn how to deal independently for your portfolio of clients on the largest traded market in the world.

Requirements

You've reached a stage in your life where you have a genuine reason to succeed and are prepared to commit fully to thisWhilst sales experience isn't a prerequisite, the ability to engage people and communicate effectively is essentialCharisma, credibility and confidence is a mustCapability to work in a team is paramount Commercially minded Momentum - the drive to get things done!

The Package

Outstanding earning potential, with uncapped and residual commissionsLife-changing equity opportunitiesLegendary corporate trips abroadUncapped and residual commissions received on every pound of revenueLegendary corporate trips abroad to Las Vegas and Val D'IsereQuarterly celebrationsAttractive share equity opportunities for team players that perform

The Company

We are Alpha FX - an award-winning financial services firm, providing FX hedging solutions to medium and large businesses internationally.

Since our inception in 2009, our business has grown 50% year-on-year working in a mature and highly competitive industry. Today, we're a team of 100, transacting billions, and in April 2017 listed on the London Stock Exchange. Throughout our journey, there's one thing that has consistently set us apart - our people.

We're passionate about providing talented individuals with life-changing career opportunities and giving them the tools and support they need to fully take advantage of them. 60% of our team are Partners and we're committed to making new shareholders each year. This continues to be possible because, despite being a mature, profitable and high growth business, we've never stopped acting like a start-up.

The Role

We are seeking ambitious individuals who are dedicated to changing their lives over the next few years, by working in a challenging but highly rewarding sales role. This is an opportunity for a self-starter - someone with big ambitions, but also the urgency and resilience to achieve them. Effort and potential are more important to us than experience, so if you're committed, we'll take care of the rest.

A hybrid position of business development and account management, as a Portfolio Manager, you will be responsible for building a portfolio of high-value corporate clients from the ground-up. This begins with sourcing and engaging c-suite decision-makers of medium to large businesses across an array of sectors. For each new sales opportunity you initiate, you'll have the choice of six mentors to support you through the process, enabling you to learn from the people you work best with and putting you in control of your development. These are people who know first-hand what it takes to be successful in the role - Partners who have grown their own seven-figure portfolios and have a vested interested in seeing you succeed. They will help you learn the business, your clientele and a range of strategies to add value to them. As you develop, your portfolio will continue to grow, and naturally, your position will move further into a blend of account management and business development.

Our team likens the role to growing their own business within a business, and this comes with all the accountability, demands and rewards you would expect. Commissions are uncapped, residual and received on every pound your portfolio makes.

Main responsibilities would include:

Researching and qualifying potential clients to build a database of leadsYou will own the telephone - using it to engage and consult with C-level executives of medium-large businesses (£30m - £300m) across a diverse range of sectors. Cold calling will be your primary and preferred method of engaging opportunities.You will learn your clients' businesses and work to explore and uncover key problems and challenges, whilst educating them on how Alpha's solutions can solve them.You will work closely with analysts and strategists to build and present valuable risk management solutions to clients - in time learning how to develop these solutions yourself.You will develop trusted relationships with your existing portfolio of clients to retain their business and grow your portfolio.In time, you will learn how to deal independently for your portfolio of clients on the largest traded market in the world.

Requirements

You've reached a stage in your life where you have a genuine reason to succeed and are prepared to commit fully to thisWhilst sales experience isn't a prerequisite, the ability to engage people and communicate effectively is essentialCharisma, credibility and confidence is a mustCapability to work in a team is paramount Commercially minded Momentum - the drive to get things done!

The Package

Outstanding earning potential, with uncapped and residual commissionsLife-changing equity opportunitiesLegendary corporate trips abroadUncapped and residual commissions received on every pound of revenueLegendary corporate trips abroad to Las Vegas and Val D'IsereQuarterly celebrationsAttractive share equity opportunities for team players that perform

Mmm, feast your eyes on THIS!

Bit of a foodie? Love exploring premium, new and trendy cafes and restaurants? Is a client facing role right up your street? And are you passionate about connecting and building relationships with restaurants focused on producing GREAT food? Then this is going to be your thing.

Just Eat are not your standard food delivery company, which is a common misconception. We are a food tech company in the FTSE 100 and worth a mega £5.5bn after 16 amazing years. We connect over 19 million customers with over 75,000 restaurants across 12 countries.

Now... we have decided to implement a new business model to diversify and grow even more. To make this happen we need a team of enthusiastic, outgoing Market Activators to expand our network of restaurants to give our customers access to even more great eateries.

Let's TACO a bit more about the role

Your responsibilities as a Market Activator include:

Restaurant Acquisition - pitching and developing your pipeline and sales strategy to bring on the best local restaurants in your city.Pipeline Management - using sales techniques combined with your own creativity and personal flair to continuously grow your pipeline of business opportunities for Just Eat.Restaurant Performance - liaising with Territory Managers as well as restaurant partners to ensure continued growth and success with the platform.Data Analysis - reporting and providing analysis using case studies to demonstrate the trials and successes of the Just Eat platform to restaurant partners .Being the Brand - being an ambassador for Just Eat and their values, ensuring our brand comes to life both in our restaurants and on the street.

How to bring home the bacon! We only want to the best team behind us to help build and grow our company. Do you tick these boxes?

Ambitious - Results driven with a desire to get stuck in from the word go.Team Player - We want strong team players with great interpersonal skillsPassion - You must be a food-lover and have an real desire to provide an amazing service to consumers and restaurant partners.Communication and Personality - Confidence and natural charm are essential! Communicating and building rapport quickly and efficiently is super important.Basic Sales Experience - NOT essential, however any sales experience is a big plus.Interested in how brands grow - You should be able to demonstrate a real interest and awareness of how brands grow, stay youthful and engage with the world.A rough diamond - you don't need to be the finished product; raw talent is the best kind and we want people who are hungry to refine and develop their skills! This role will involve a lot of learning and development but requires you to be switched on and fully engaged so that all parties get the most out of it.Full UK Driving Licence - this is MUST.

Room for dessert…

If working for one of Europe's favourite online food order and delivery services isn't enough, you also get:

Basic salary of £24,000 per annum (pro-rata)Uncapped commission with an OTE of £500 per month.Brand new car for you to use both on and off the job!Brand new phone and iPadIntensive training in Just Eat's incredible London offices (we'll put you up in a hotel for the week).Part of an amazing sales team - you will be continuously supported and coached by an extensive network of Territory Managers and Just Eat Sales Legends across the country.Does this hit the spot? Make sure you send an application ASAP as these positions won't be around for long.

Mmm, feast your eyes on THIS!

Bit of a foodie? Love exploring premium, new and trendy cafes and restaurants? Is a client facing role right up your street? And are you passionate about connecting and building relationships with restaurants focused on producing GREAT food? Then this is going to be your thing.

Just Eat are not your standard food delivery company, which is a common misconception. We are a food tech company in the FTSE 100 and worth a mega £5.5bn after 16 amazing years. We connect over 19 million customers with over 75,000 restaurants across 12 countries.

Now... we have decided to implement a new business model to diversify and grow even more. To make this happen we need a team of enthusiastic, outgoing Market Activators to expand our network of restaurants to give our customers access to even more great eateries.

Let's TACO a bit more about the role

Your responsibilities as a Market Activator include:

Restaurant Acquisition - pitching and developing your pipeline and sales strategy to bring on the best local restaurants in your city.Pipeline Management - using sales techniques combined with your own creativity and personal flair to continuously grow your pipeline of business opportunities for Just Eat.Restaurant Performance - liaising with Territory Managers as well as restaurant partners to ensure continued growth and success with the platform.Data Analysis - reporting and providing analysis using case studies to demonstrate the trials and successes of the Just Eat platform to restaurant partners .Being the Brand - being an ambassador for Just Eat and their values, ensuring our brand comes to life both in our restaurants and on the street.

How to bring home the bacon! We only want to the best team behind us to help build and grow our company. Do you tick these boxes?

Ambitious - Results driven with a desire to get stuck in from the word go.Team Player - We want strong team players with great interpersonal skillsPassion - You must be a food-lover and have an real desire to provide an amazing service to consumers and restaurant partners.Communication and Personality - Confidence and natural charm are essential! Communicating and building rapport quickly and efficiently is super important.Basic Sales Experience - NOT essential, however any sales experience is a big plus.Interested in how brands grow - You should be able to demonstrate a real interest and awareness of how brands grow, stay youthful and engage with the world.A rough diamond - you don't need to be the finished product; raw talent is the best kind and we want people who are hungry to refine and develop their skills! This role will involve a lot of learning and development but requires you to be switched on and fully engaged so that all parties get the most out of it.Full UK Driving Licence - this is MUST.

Room for dessert…

If working for one of Europe's favourite online food order and delivery services isn't enough, you also get:

Basic salary of £24,000 per annum (pro-rata)Uncapped commission with an OTE of £500 per month.Brand new car for you to use both on and off the job!Brand new phone and iPadIntensive training in Just Eat's incredible London offices (we'll put you up in a hotel for the week).Part of an amazing sales team - you will be continuously supported and coached by an extensive network of Territory Managers and Just Eat Sales Legends across the country.Does this hit the spot? Make sure you send an application ASAP as these positions won't be around for long.

Excellent opportunity for a IT Systems support candidate to join a leader provider of Supply Chain Enterprise SaaS. The Systems Operator is responsible for supporting the company’s computer systems and providing desktop and laptop support for company users as part of the wider support team. Systems operator hours are 07:00 - 15:30 with the position being office-based.

IT Systems Operator / Desktop Support - Windows
Glasgow | £20,000 - £25,000 plus benefits package

Who we are:

After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government’s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provides eProcurement, eInventory, eHealth and eFunding solutions for clients around the world.

What You'll be Doing:

+ Monitor the internal alert system for issues and take corrective actions or escalate as required
+ Ensure timely and efficient processing of production schedules on all computer systems
+ Accurately execute and document standard processing tasks
+ Escalate processing & systems issues in a timely manner
+ Execute prescribed corrective actions to ensure backups execute successfully
+ Action any system issues requiring escalation in a timely manner
+ Monitor backups during execution for completion and document issues
+ Coordinate with IT associates at the start of each shift
+ Support for users with Desktop / Laptop / Mac hardware and productivity software
+ Work with remote support resources to identify issues and gather information for escalation if required
+ Log help desk calls providing detailing information and troubleshoot steps
+ All other duties as assigned

About You:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

+ Experience with Windows desktop and server environments, and operating systems (Linux experience useful)
+ Familiarity with MS Office, and Windows. Mac experience useful.
+ The ideal candidate will demonstrate superior communication skills
+ The ability to learn new technology quickly and thoroughly
+ Possess problem-solving skills
+ Self-motivated and able to work independently
+ Ability to document and record statistics with extreme attention to detail
+ Ability to work through roadblocks and bring about a resolution
+ Experience working in an off-shift environment highly desirable
+ Associate Degree in Information Technology or related field, 2 years related experience and/or training; or equivalent combination of education and experience preferred.

Your Background / Previous Roles May Include:
Systems Monitoring, Junior System Engineer, Junior System Support, IT Support, Infrastructure Support

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Excellent opportunity for a IT Systems support candidate to join a leader provider of Supply Chain Enterprise SaaS. The Systems Operator is responsible for supporting the company’s computer systems and providing desktop and laptop support for company users as part of the wider support team. Systems operator hours are 07:00 - 15:30 with the position being office-based.

IT Systems Operator / Desktop Support - Windows
Glasgow | £20,000 - £25,000 plus benefits package

Who we are:

After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government’s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provides eProcurement, eInventory, eHealth and eFunding solutions for clients around the world.

What You'll be Doing:

+ Monitor the internal alert system for issues and take corrective actions or escalate as required
+ Ensure timely and efficient processing of production schedules on all computer systems
+ Accurately execute and document standard processing tasks
+ Escalate processing & systems issues in a timely manner
+ Execute prescribed corrective actions to ensure backups execute successfully
+ Action any system issues requiring escalation in a timely manner
+ Monitor backups during execution for completion and document issues
+ Coordinate with IT associates at the start of each shift
+ Support for users with Desktop / Laptop / Mac hardware and productivity software
+ Work with remote support resources to identify issues and gather information for escalation if required
+ Log help desk calls providing detailing information and troubleshoot steps
+ All other duties as assigned

About You:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

+ Experience with Windows desktop and server environments, and operating systems (Linux experience useful)
+ Familiarity with MS Office, and Windows. Mac experience useful.
+ The ideal candidate will demonstrate superior communication skills
+ The ability to learn new technology quickly and thoroughly
+ Possess problem-solving skills
+ Self-motivated and able to work independently
+ Ability to document and record statistics with extreme attention to detail
+ Ability to work through roadblocks and bring about a resolution
+ Experience working in an off-shift environment highly desirable
+ Associate Degree in Information Technology or related field, 2 years related experience and/or training; or equivalent combination of education and experience preferred.

Your Background / Previous Roles May Include:
Systems Monitoring, Junior System Engineer, Junior System Support, IT Support, Infrastructure Support

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

The Institute of Development Studies (IDS) is seeking a Lead Researcher and a Policy and Engagement Consultant to work together on a new and exciting 3 year research and capacity building programme. The DIGITAX programme will focus on tax in relation to digital financial services and digital ID, and how to enable low-income countries to more efficiently and equitably raise tax revenue in this area. This programme is part of the International Centre for Tax and Development (ICTD): a growing global policy research network dedicated to improving the quality of tax policy and administration in developing countries.

The Lead Researcher will develop the research agenda, design and deliver the research programme, and become a leading authority on the topic, helping to deepen knowledge and understanding in this new field. The ideal candidate will be familiar with issues of digital financial services and financial inclusion, as well as taxation, and have experience of leading projects and conducting research in developing country contexts

The Policy and Engagement Consultant will work closely with the Lead Researcher and will be responsible for initiating and developing key high-level relationships and networks to ensure research influences policy and practice internationally. The ideal candidate will have collaborated previously with revenue authorities, multilateral organisations, financial service providers, and/or mobile network operators, and have evidence of established networks and relationships in the subject area.

For more information, please visit https://oxfordhr.co.uk/jobs/policy-and-engagement-consultant/ and https://oxfordhr.co.uk/jobs/professorial-fellow-lead-researcher/, or call our lead consultant, Sarah Engerer, on 07535 693 558.

Closing Date: March 30^th

Location:

Lead Researcher: Brighton, UK

Consultant: Outside UK, flexible (Africa desirable)

The Institute of Development Studies (IDS) is seeking a Lead Researcher and a Policy and Engagement Consultant to work together on a new and exciting 3 year research and capacity building programme. The DIGITAX programme will focus on tax in relation to digital financial services and digital ID, and how to enable low-income countries to more efficiently and equitably raise tax revenue in this area. This programme is part of the International Centre for Tax and Development (ICTD): a growing global policy research network dedicated to improving the quality of tax policy and administration in developing countries.

The Lead Researcher will develop the research agenda, design and deliver the research programme, and become a leading authority on the topic, helping to deepen knowledge and understanding in this new field. The ideal candidate will be familiar with issues of digital financial services and financial inclusion, as well as taxation, and have experience of leading projects and conducting research in developing country contexts

The Policy and Engagement Consultant will work closely with the Lead Researcher and will be responsible for initiating and developing key high-level relationships and networks to ensure research influences policy and practice internationally. The ideal candidate will have collaborated previously with revenue authorities, multilateral organisations, financial service providers, and/or mobile network operators, and have evidence of established networks and relationships in the subject area.

For more information, please visit https://oxfordhr.co.uk/jobs/policy-and-engagement-consultant/ and https://oxfordhr.co.uk/jobs/professorial-fellow-lead-researcher/, or call our lead consultant, Sarah Engerer, on 07535 693 558.

Closing Date: March 30^th

Location:

Lead Researcher: Brighton, UK

Consultant: Outside UK, flexible (Africa desirable)

An opportunity has arisen for a 3rd Line IT Support Engineer working in and around the beautiful English Lake District.

3rd Line IT Support Engineer - Lake District
Keswick | £28,000 - £32,000 Negotiable and commensurate with experience

We are a company of around ten employees based near Keswick, Cumbria, providing a range of services covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and web site design and hosting.

We have stunning views from our open planned offices overlooking the breath-taking Skiddaw massive, possible the best view from an office in the country, located in the middle of the Lake District National Park we have some of the finest walks and outdoor goings-on in the country, we don’t really have a rush hours here and the whole pace of life is far from the city rat race and without the maddening crowds, apart from Bank Holidays!

A managed services/ IT support company is a special type of company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT people keep current with the latest Microsoft Server software and can complete these network projects on time and on budget.

Because of this there is a strong preference for candidates who have recently worked at a managed service company or have at least performed a recent Microsoft deployment of server products, Office 365, Exchange 2019/2016, Remote Desktop Services, Windows Server, SQL etc.

3rd Line IT Support Engineer Role Overview & Responsibilities:

We are looking for a talented third line engineer to primarily architect, install and support a wide range of servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team.

Duties to include:

+ Design, implementation and support of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.
+ Contract and ad-hoc incident/change support for our Cumbrian regional client base involving support to our clients via telephone, remote and on-site methods.
+ Development of SLA contracts alongside the Services Manager both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals.
+ Ongoing development of LabTech and ConnectWise, our internal Remote Management & Monitoring and Helpdesk suites, regarding custom monitors, client security patching, ticket automation and integration between the systems.

3rd Line IT Support Engineer Technical Skills

Essential

+ At least five years of Microsoft server level IT experience.
+ Demonstrable troubleshooting skills that range from overall network diagnostics to Active Directory synchronisation and mail flow issues.
+ Experience with Server 2012 R2/2016/19, Exchange 2019/16/13, Office 365, Remote Desktop Services, Hyper-V, Active Directory.
+ Exposure to HP platforms and server hardware and hands on working knowledge of server hardware, RAID etc.
+ IP network design including routing, VPN, firewalls, VLANs, DNS, DHCP. Good knowledge in one of the popular firewall brands – Draytek, Fortinet, Sonicwall, Cisco, etc.
+ Experience in backup solutions, bare metal restores and disaster recovery.
+ A working knowledge of PowerShell.

Desired

+ Specific knowledge of Veeam, ShadowProtect, Datto and Eset solutions would be a bonus.
+ Experience with medium and large Wi-Fi networks including point to point Wi-Fi links.
+ Exposure to Cisco IOS and networking equipment
+ SQL and VMWare exposure.
+ Linux server management and maintenance.

Non-Technical Skills

Essential:

+ Good planning, follow through and documentation skills.
+ Interpersonal skills as you will be dealing with customers in all positions from board level downwards.
+ Capability to autonomously self-assign workloads and liaise with our service desk coordinator to schedule others as part of the team.
+ The candidate must be well presented, and have good written and verbal English skills
+ Full UK valid driver's license

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

An opportunity has arisen for a 3rd Line IT Support Engineer working in and around the beautiful English Lake District.

3rd Line IT Support Engineer - Lake District
Keswick | £28,000 - £32,000 Negotiable and commensurate with experience

We are a company of around ten employees based near Keswick, Cumbria, providing a range of services covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and web site design and hosting.

We have stunning views from our open planned offices overlooking the breath-taking Skiddaw massive, possible the best view from an office in the country, located in the middle of the Lake District National Park we have some of the finest walks and outdoor goings-on in the country, we don’t really have a rush hours here and the whole pace of life is far from the city rat race and without the maddening crowds, apart from Bank Holidays!

A managed services/ IT support company is a special type of company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT people keep current with the latest Microsoft Server software and can complete these network projects on time and on budget.

Because of this there is a strong preference for candidates who have recently worked at a managed service company or have at least performed a recent Microsoft deployment of server products, Office 365, Exchange 2019/2016, Remote Desktop Services, Windows Server, SQL etc.

3rd Line IT Support Engineer Role Overview & Responsibilities:

We are looking for a talented third line engineer to primarily architect, install and support a wide range of servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team.

Duties to include:

+ Design, implementation and support of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.
+ Contract and ad-hoc incident/change support for our Cumbrian regional client base involving support to our clients via telephone, remote and on-site methods.
+ Development of SLA contracts alongside the Services Manager both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals.
+ Ongoing development of LabTech and ConnectWise, our internal Remote Management & Monitoring and Helpdesk suites, regarding custom monitors, client security patching, ticket automation and integration between the systems.

3rd Line IT Support Engineer Technical Skills

Essential

+ At least five years of Microsoft server level IT experience.
+ Demonstrable troubleshooting skills that range from overall network diagnostics to Active Directory synchronisation and mail flow issues.
+ Experience with Server 2012 R2/2016/19, Exchange 2019/16/13, Office 365, Remote Desktop Services, Hyper-V, Active Directory.
+ Exposure to HP platforms and server hardware and hands on working knowledge of server hardware, RAID etc.
+ IP network design including routing, VPN, firewalls, VLANs, DNS, DHCP. Good knowledge in one of the popular firewall brands – Draytek, Fortinet, Sonicwall, Cisco, etc.
+ Experience in backup solutions, bare metal restores and disaster recovery.
+ A working knowledge of PowerShell.

Desired

+ Specific knowledge of Veeam, ShadowProtect, Datto and Eset solutions would be a bonus.
+ Experience with medium and large Wi-Fi networks including point to point Wi-Fi links.
+ Exposure to Cisco IOS and networking equipment
+ SQL and VMWare exposure.
+ Linux server management and maintenance.

Non-Technical Skills

Essential:

+ Good planning, follow through and documentation skills.
+ Interpersonal skills as you will be dealing with customers in all positions from board level downwards.
+ Capability to autonomously self-assign workloads and liaise with our service desk coordinator to schedule others as part of the team.
+ The candidate must be well presented, and have good written and verbal English skills
+ Full UK valid driver's license

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.