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  • London
  • £20,000 - £24,000/annum £20,000 - £24,000
    • Permanent
  • 10 Mar 2020

We’re really keen to hear from people with a real passion for customer service and satisfaction. Ideally you will have gained experience in a Facilities Management Help Desk environment and be looking to move into more of a specialist role.

You’ll be joining a brand-new team based at the University of Greenwich as a Help Desk Operator, you'll be dedicated to delivering excellent customer service to our customers. This could be through telephone or email, it will be up to you to ensure we are recording, solving, or where necessary escalating the query in a timely and professional manner.

This role involves working 40 hours per week, 5 out of 7 days and the successful candidate must be available to work between 07am - 7pm Monday to Sunday as per contractual requirements.

 

Main Responsibilities
  • Accurately record details of the caller, problem and severity and ensure that the Service Centre Manager is aware of situations which could develop into issues
  • Work within and to, processes and procedures
  • Respond quickly and efficiently to incoming telephone, and email messages in line with client service levels, ensuring attention to detail when obtaining and inputting information
  • Have a clear and professional telephone manner
  • Driven by having a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures
  • Complete training and coaching sessions and incorporate any changes necessary in your duties, methods, working hours and procedures
  • Review practice and process, having a good eye for detail identifying any potential areas of improvement and highlight to your Service Centre Manager
The Ideal Candidate

What essential:

  • Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers
  • Basic Understanding of computer hardware, peripherals and applications e.g. networks, shared files and folders, report creation
  • Competent with Microsoft Office applications
  • The ability to work to targets and KPI’s
  • Strong communication skills (Verbal & Written)

Where we can be flexible:

  • Knowledge of computer databases and their applications.
  • Ideally be qualified to NVQ level 2 or 3 in Customer Service or Call Handling
  • Demonstrable experience of working with, and developing KPI’s and measurement information in a similar environment

 

About The Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

 

  • London
  • £20,000 - £24,000/annum £20,000 - £24,000
    • Permanent
  • 10 Mar 2020

We’re really keen to hear from people with a real passion for customer service and satisfaction. Ideally you will have gained experience in a Facilities Management Help Desk environment and be looking to move into more of a specialist role.

You’ll be joining a brand-new team based at the University of Greenwich as a Help Desk Operator, you'll be dedicated to delivering excellent customer service to our customers. This could be through telephone or email, it will be up to you to ensure we are recording, solving, or where necessary escalating the query in a timely and professional manner.

This role involves working 40 hours per week, 5 out of 7 days and the successful candidate must be available to work between 07am - 7pm Monday to Sunday as per contractual requirements.

 

Main Responsibilities
  • Accurately record details of the caller, problem and severity and ensure that the Service Centre Manager is aware of situations which could develop into issues
  • Work within and to, processes and procedures
  • Respond quickly and efficiently to incoming telephone, and email messages in line with client service levels, ensuring attention to detail when obtaining and inputting information
  • Have a clear and professional telephone manner
  • Driven by having a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures
  • Complete training and coaching sessions and incorporate any changes necessary in your duties, methods, working hours and procedures
  • Review practice and process, having a good eye for detail identifying any potential areas of improvement and highlight to your Service Centre Manager
The Ideal Candidate

What essential:

  • Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers
  • Basic Understanding of computer hardware, peripherals and applications e.g. networks, shared files and folders, report creation
  • Competent with Microsoft Office applications
  • The ability to work to targets and KPI’s
  • Strong communication skills (Verbal & Written)

Where we can be flexible:

  • Knowledge of computer databases and their applications.
  • Ideally be qualified to NVQ level 2 or 3 in Customer Service or Call Handling
  • Demonstrable experience of working with, and developing KPI’s and measurement information in a similar environment

 

About The Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

 

  • GY1, Les Touillets, Guernsey
  • £50,000 - £75,000/annum Amazing bens & Tax breaks
    • Contract
    • Permanent
  • 10 Mar 2020

We specialise in the recruitment of high quality candidates in the finance sector. We have an excellent opportunity for a Quality Assurance Software Tester.

Amazing Benefits including a very favourable tax break

This is a fixed term role for 12 Month contract with potential for an extension. Also, our client has a reputation for making their contract staff permanent if they prove themselves, so would encourage anyone to apply is you are also looking for a temp-perm position too.

Salary: up to £60,000 + Tax Breaks + Relocation Package - (equivalent 75k+).

Quality Assurance Software Tester’s Core Duties

  • Co-ordinating and undertaking user acceptance testing for Online Services as required, i.e.
  1. Identifying test cases
  2. Developing test plans
  3. Performing tests
  4. Recording test outcomes
  5. Escalating remedial work
  • Liaising with divisional representatives with respect to projects, as required.
  • Participating in working group meetings to refine the requirements for projects, as required.
  • Assisting with the development of guidance materials, liaising with divisional representatives as appropriate.
  • Assisting with the maintenance, development and delivery of a training programme for projects, as required.
  • Producing written work which is accurate, clear and concise, that can be relied upon as a Commission record.
  • Chairing/contributing to meetings in a clear and professional manner.

Quality Assurance Software Tester’s Key Skills

  • Collaborating with others across the team and the Commission; understanding all aspects of the role and how it contributes to the success of the Commission.
  • Assisting with the training of new staff joining the organisation, recognising the different styles and abilities of the team.
  • Representing the Commission and developing career by attending appropriate training courses, conferences, workshops and seminars.
  • Experience with SharePoint would be highly desirable
  • Experience with CRM 365 would be highly desirable

Paid holiday and full AXA PPP private medical cover would be provided to you and your family under the contract, including the highest level of housing license available on the island,

Are you enthusiastic about the Quality Assurance Software Tester’sjob? Send us your CV in word format today

  • GY1, Les Touillets, Guernsey
  • £50,000 - £75,000/annum Amazing bens & Tax breaks
    • Contract
    • Permanent
  • 10 Mar 2020

We specialise in the recruitment of high quality candidates in the finance sector. We have an excellent opportunity for a Quality Assurance Software Tester.

Amazing Benefits including a very favourable tax break

This is a fixed term role for 12 Month contract with potential for an extension. Also, our client has a reputation for making their contract staff permanent if they prove themselves, so would encourage anyone to apply is you are also looking for a temp-perm position too.

Salary: up to £60,000 + Tax Breaks + Relocation Package - (equivalent 75k+).

Quality Assurance Software Tester’s Core Duties

  • Co-ordinating and undertaking user acceptance testing for Online Services as required, i.e.
  1. Identifying test cases
  2. Developing test plans
  3. Performing tests
  4. Recording test outcomes
  5. Escalating remedial work
  • Liaising with divisional representatives with respect to projects, as required.
  • Participating in working group meetings to refine the requirements for projects, as required.
  • Assisting with the development of guidance materials, liaising with divisional representatives as appropriate.
  • Assisting with the maintenance, development and delivery of a training programme for projects, as required.
  • Producing written work which is accurate, clear and concise, that can be relied upon as a Commission record.
  • Chairing/contributing to meetings in a clear and professional manner.

Quality Assurance Software Tester’s Key Skills

  • Collaborating with others across the team and the Commission; understanding all aspects of the role and how it contributes to the success of the Commission.
  • Assisting with the training of new staff joining the organisation, recognising the different styles and abilities of the team.
  • Representing the Commission and developing career by attending appropriate training courses, conferences, workshops and seminars.
  • Experience with SharePoint would be highly desirable
  • Experience with CRM 365 would be highly desirable

Paid holiday and full AXA PPP private medical cover would be provided to you and your family under the contract, including the highest level of housing license available on the island,

Are you enthusiastic about the Quality Assurance Software Tester’sjob? Send us your CV in word format today

  • Finchley, London
  • £23,000 - £25,000/annum Bonus, Pension, Healthcare
    • Permanent
  • 10 Mar 2020
IT Technician required to join a fast paced, progressive distribution company in Finchely, Barnet.

Joining the organisation on a full time, permanent basis, the IT Technician will form a stand alone role supporting a user base of approximately 35 users in the Finchley office as well as occasionally support for an additional remote office.

The IT Technician will perform 1st and 2nd line duties, supporting users remotely and desk side, bringing versatility and enthusiasm to create a solid service delivery and support function to the IT's infrastructure.

Responsibilities will include:
  • Logging and Resolving 1st-2nd line ticket enquiries
  • Setting up new users and amending passwords
  • Maintaining hardware and software, including upgrades and migrations
  • Telephone system support
  • Report writing and data analysis
  • Administration of MS Dynamics Nav, Office 265, Windows 10
The IT Technician position will provide a dynamic, self-motivated IT Professional with the opportunity to perform a 360 degree role, having access to all functions relative to keep a user base live and efficient. The technician will be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation.

A technical test will be included as part of the hiring process so, all applicants should be confident in their ability, be able to demonstrate, hands on, their skills within an IT environment.

Up for the challenge? Apply today.
  • Finchley, London
  • £23,000 - £25,000/annum Bonus, Pension, Healthcare
    • Permanent
  • 10 Mar 2020
IT Technician required to join a fast paced, progressive distribution company in Finchely, Barnet.

Joining the organisation on a full time, permanent basis, the IT Technician will form a stand alone role supporting a user base of approximately 35 users in the Finchley office as well as occasionally support for an additional remote office.

The IT Technician will perform 1st and 2nd line duties, supporting users remotely and desk side, bringing versatility and enthusiasm to create a solid service delivery and support function to the IT's infrastructure.

Responsibilities will include:
  • Logging and Resolving 1st-2nd line ticket enquiries
  • Setting up new users and amending passwords
  • Maintaining hardware and software, including upgrades and migrations
  • Telephone system support
  • Report writing and data analysis
  • Administration of MS Dynamics Nav, Office 265, Windows 10
The IT Technician position will provide a dynamic, self-motivated IT Professional with the opportunity to perform a 360 degree role, having access to all functions relative to keep a user base live and efficient. The technician will be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation.

A technical test will be included as part of the hiring process so, all applicants should be confident in their ability, be able to demonstrate, hands on, their skills within an IT environment.

Up for the challenge? Apply today.
  • Surrey
  • £16,000 - £18,000/annum
    • Permanent
  • 10 Mar 2020

1st Line Helpdesk Engineer

Surrey

£17,000

Summary

A long established IT and Telecoms provider are currently looking for a 1st Line Helpdesk Engineer. Based in Surrey you will be responsible for providing reactive IT support for the clients customers.

The Role

You will be a member of the Tier 1 Helpdesk Team and be required to help, support and maintain computer networks at all levels, whilst providing a helpful, friendly and professional service to customers at all times. A list of duties may include but are not limited to:

  • Provide 1st line technical support to the customer base
  • Monitor and maintain DSL monitoring system, our server and the workstation monitoring system
  • Report and resolve faults conveyed by Solarwinds monitoring system
  • Respond to technical calls and log all work in Autotask
  • Precisely record and preserve Autotask tickets when dealing with customers queries
  • Maintain SLAs on support tickets guaranteeing issues are resolved to an acceptable conclusion or passed on to the right team
  • Pass over cases requiring 2nd/3rd line support to the Tier 2 Helpdesk Team
  • Be available for out of hours/on-call cover as per team rota
  • Excellent telephone manner

Additional Details

  • A minimum of 6 months experience in an IT Support role
  • Overtime
  • 20 days holiday (plus Bank Holidays)
  • Company Pension
  • Supported Technologies: Microsoft Server, Exchange, Office 365, Cisco Meraki and Zyxel firewalls, Solarwinds, and Sophos Anti-virus

This particular role will have joining a constantly evolving company that operate in an expert yet enjoyable environment and are able to offer genuine development and career progression.

For more information on this vacancy please call Maz Qazi on (phone number removed) or email (url removed)

Commutable locations: Epsom, Croydon, Surrey, Letherhead

Similar Job Titles: 1st Line Support, 1st Line Engineer, IT Support, IT Support Engineer

  • Surrey
  • £16,000 - £18,000/annum
    • Permanent
  • 10 Mar 2020

1st Line Helpdesk Engineer

Surrey

£17,000

Summary

A long established IT and Telecoms provider are currently looking for a 1st Line Helpdesk Engineer. Based in Surrey you will be responsible for providing reactive IT support for the clients customers.

The Role

You will be a member of the Tier 1 Helpdesk Team and be required to help, support and maintain computer networks at all levels, whilst providing a helpful, friendly and professional service to customers at all times. A list of duties may include but are not limited to:

  • Provide 1st line technical support to the customer base
  • Monitor and maintain DSL monitoring system, our server and the workstation monitoring system
  • Report and resolve faults conveyed by Solarwinds monitoring system
  • Respond to technical calls and log all work in Autotask
  • Precisely record and preserve Autotask tickets when dealing with customers queries
  • Maintain SLAs on support tickets guaranteeing issues are resolved to an acceptable conclusion or passed on to the right team
  • Pass over cases requiring 2nd/3rd line support to the Tier 2 Helpdesk Team
  • Be available for out of hours/on-call cover as per team rota
  • Excellent telephone manner

Additional Details

  • A minimum of 6 months experience in an IT Support role
  • Overtime
  • 20 days holiday (plus Bank Holidays)
  • Company Pension
  • Supported Technologies: Microsoft Server, Exchange, Office 365, Cisco Meraki and Zyxel firewalls, Solarwinds, and Sophos Anti-virus

This particular role will have joining a constantly evolving company that operate in an expert yet enjoyable environment and are able to offer genuine development and career progression.

For more information on this vacancy please call Maz Qazi on (phone number removed) or email (url removed)

Commutable locations: Epsom, Croydon, Surrey, Letherhead

Similar Job Titles: 1st Line Support, 1st Line Engineer, IT Support, IT Support Engineer

  • SW1P, Victoria, Greater London
  • £40,000 - £50,000/annum great package!
    • Permanent
  • 10 Mar 2020

Interested in being part of a Fintech company who truly puts Tech first? We are a cloud-native Platform-as-a-Service business, helping our clients transform their financial analytics. We are growing our engineering teams London, New York and Tokyo; providing an excellent environment for curious individuals, who are interested in creating innovative solutions to help transform the financial services industry.

What we offer

  • Salary up to £50,000
  • Technical founders with a hugely successful pedigree!
  • Agile, fun, dynamic and fast paced environment

This is a great opportunity for a developer to rapidly expand their skillset, with massive internal opportunities in a variety of areas including Quant, core, design and DevOps.

Role

  • Supporting the teams through analysing and dealing with technical issues. Using Python development skills to troubleshoot problems
  • Help identify bugs
  • Read/Diagnose code
  • After success in this position, vast opportunities to excel in other areas.

Requirements

  • 1+ year Python development experience (inc one of: Django, Flask, NumPy, SciPy)
  • Ability to work in a fast-paced environment and effectively manage workload
  • Customer facing skills

Desirable

  • Exposure to cloud; AWS, Azure or GCP
  • DevOps- CI/CD, Containers, IaC
  • Linux Systems experience

Benefits

  • Private health cover, competitive pension, income protection & life assurance scheme, Plus regular social events, charity days and team drinks & snacks every Friday

Why Join?

An opportunity to work as part of a truly world-class team. We have a friendly, homely but challenging environment, inspiring good learning and great results!

Sound of interest? Please apply to find out more!

  • SW1P, Victoria, Greater London
  • £40,000 - £50,000/annum great package!
    • Permanent
  • 10 Mar 2020

Interested in being part of a Fintech company who truly puts Tech first? We are a cloud-native Platform-as-a-Service business, helping our clients transform their financial analytics. We are growing our engineering teams London, New York and Tokyo; providing an excellent environment for curious individuals, who are interested in creating innovative solutions to help transform the financial services industry.

What we offer

  • Salary up to £50,000
  • Technical founders with a hugely successful pedigree!
  • Agile, fun, dynamic and fast paced environment

This is a great opportunity for a developer to rapidly expand their skillset, with massive internal opportunities in a variety of areas including Quant, core, design and DevOps.

Role

  • Supporting the teams through analysing and dealing with technical issues. Using Python development skills to troubleshoot problems
  • Help identify bugs
  • Read/Diagnose code
  • After success in this position, vast opportunities to excel in other areas.

Requirements

  • 1+ year Python development experience (inc one of: Django, Flask, NumPy, SciPy)
  • Ability to work in a fast-paced environment and effectively manage workload
  • Customer facing skills

Desirable

  • Exposure to cloud; AWS, Azure or GCP
  • DevOps- CI/CD, Containers, IaC
  • Linux Systems experience

Benefits

  • Private health cover, competitive pension, income protection & life assurance scheme, Plus regular social events, charity days and team drinks & snacks every Friday

Why Join?

An opportunity to work as part of a truly world-class team. We have a friendly, homely but challenging environment, inspiring good learning and great results!

Sound of interest? Please apply to find out more!