Infrastructure Support Engineer
As a member of our Infrastructure Support team, your endless
curiosity about technology will help you propel innovation and your career.
Working in a team of highly motivated people like you, you’ll work with
customers and be accountable for production incidents, problems, change
management, internal and external communications, lifecycle management and
product evolution. You’ll help develop functional goals and priorities that
align with our overall strategy. You’ll collaborate
with our talented and dedicated problem-solving technologists across the
JPMorgan Chase & Co. global network.
The Infrastructure Support Engineer will provide
primary support and resolution to IT network and application architectural
support for the Neovest application.
They will work hand in hand with Account Management in supporting our
customers and resolving issues as they arise.
operational feasibility by evaluating analysis, problem definition,
requirements, solution development and proposed solutions
with customers and sales representatives to gain firsthand familiarity of
customer needs plus product applications
customer’s requirements are completely supported by current services
customer support issues as well as maintain top level positive perception
by customers pertinent to organization support structure
necessary suggestions on proactive basis to steadily assist positive
technical samples, designs along with presentations to provide supportive
technical data retort to customer requests
clients with status of entire open requests
liaison for clients during network outages as well as events affecting
services being delivered
to sustainability requirements for network design
an expert in the operations and support needs of the Neovest application
operations by conducting systems analysis; recommending changes in
policies and procedures
job knowledge by studying state-of-the-art development tools, programming
techniques and computing equipment; participating in educational
opportunities; reading professional publications; maintaining personal
networks; participating in professional organizations
persistent, creative problem solver
cool and effective in a crisis
business needs and know how to create the tools to manage them
The hiring manager
for this job opening would welcome a conversation about flexible working.
This could range from ad hoc flexibility in a full time position, to a more
formal Flexible Work Arrangement.
as a software engineer
with IT network and system support
working in an agile environment
in communicating with users, other technical teams and management to drive
to root cause and resolution of issues
with mission critical, 24x7 systems
and Protocol Development Experience
Our Corporate & Investment Bank relies
on innovators like you to build and maintain the technology that helps us
safely service the world’s important corporations, governments and
institutions. You’ll develop solutions for a bank entrusted with holding $18
trillion of assets and $393 billion in deposits.
CIB provides strategic advice, raises
capital, manages risk, and extends liquidity in markets spanning over 100
countries around the world.
When you work at JPMorgan Chase & Co.,
you’re not just working at a global financial institution. You’re an integral
part of one of the world’s biggest tech companies. In 14 technology hubs worldwide,
our team of 40,000+ technologists design, build and deploy everything from
enterprise technology initiatives to big data and mobile solutions, as well as
innovations in electronic payments, cybersecurity, machine learning, and cloud
development. Our $9.5B+ annual investment in technology enables us to hire
people to create innovative solutions that will not only transform the
financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the
unique skills of every employee, and we’re building a technology organization
that thrives on diversity. We encourage professional growth and career development,
and offer competitive benefits and compensation. If you’re looking to
build your career as part of a global technology team tackling big challenges
that impact the lives of people and companies all around the world, we want to
© 2018 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and
affirmative action employer Disability/Veteran.